Customer Service High School

Jessica Fugate

Email: ********@******.***

Address:

City: SANTA CRUZ

State: CA

Zip: 95060

Country: USA

Phone: 408-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Experience in customer service, bookkeeping, training new hires and learning all aspects of the company. Very multi-task-oriented, responsible, self-directed, service-driven and versatile. Computer skills including but not limited to; Excel and Quickbooks.

Educational Background:

High School Dipolma from Santa Cruz High School, Santa Cruz CA 1/2001 to 6/2008 (High School Diploma)

High School Dipolma from Santa Cruz High School, Santa Cruz CA 1/2001 to 12/2012

Job History / Details:

Professional Summary

Personable and responsible cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Experience in customer service, bookkeeping, training new hires and learning all aspects of the company. Very multi-task-oriented, responsible, self-directed, service-driven and versatile. Computer skills including but not limited to; Excel and Quickbooks.

Skill Highlights

Strong organizational skills

Seasoned in conflict resolution

Large cash/check deposits expert

Customer service expert

Active listening skills

Opening/closing procedures

Courteous demeanor

Energetic work attitude

Adaptive team player

Work Experience

November 2007 to Current

Safeway Aptos, CA

Food Clerk

Large focus in customer service,worked as a team member performing cashier duties, product assistance and cleaning. Money handling skills, maintained adequate cash supply in cash drawers in multiple checkout stations.Problem resolving, training, stocking, managing the front end.Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other departments when needed.Processed and issued money orders for customers.

September 2006 to November 2007

Whiting's Foods, Santa Cruz Beach Boardwalk Santa Cruz, CA

Cashier and Food Prep

Worked as a team member performing cashier duties, product assistance and cleaning.Guaranteed positive customer experiences and resolved all customer complaints.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

June 2006 to September 2006

Neto Caffe and Bakery Mountain View, CA

Cashier, Waitress, Barista

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Education

2014 Cabrillo College Aptos, CA

Associate of Arts Business and Spanish

2008 Santa Cruz High School Santa Cruz, CA

High School Diploma

References

Elizabeth Chhuon, Department Manager at Safeway 831-***-****

Sandra Vasquez, Customer Service Rep. at Safeway 831-***-****

Rebecca Wardle, Business Owner 831-***-****

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