Customer Service Technician

Kory Kerkhof

Email: ********@****************.***

Address:

City: Westland

State: MI

Zip: 48186

Country: USA

Phone: 734-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Repair Technician committed to providing excellent service to clients. Technician skilled in troubleshooting technical issues with accuracy and speed. Trained in Heating and Air Conditioning.Repair Technician equipped with excellent communication skills and technical ability. Specializes in home appliance and central heating systems repair.Repair Technician focused on educating home owners on how to care for their machinery. Offers technical and practical guidance on how to prevent future problems and prolong product longevity.

Educational Background:

High School Dipolma from Dorsey Schools, Wayne MI 1/2001 to 12/2012 (HVAC)

Job History / Details:

Summary

Repair Technician committed to providing excellent service to clients. Technician skilled in troubleshooting technical issues with accuracy and speed. Trained in Heating and Air Conditioning.Repair Technician equipped with excellent communication skills and technical ability. Specializes in home appliance and central heating systems repair.Repair Technician focused on educating home owners on how to care for their machinery. Offers technical and practical guidance on how to prevent future problems and prolong product longevity.

Highlights

Mechanically-inclined

Proficient in electrical repair

Fabrication

Dexterous with hand tools

MS Office proficient

Staff development

Inventory control

Supervision and training

Sound judgment

Calm under pressure

Complex problem solving

Accomplishments

Developed and implemented new loss prevention methods which resulted in a $250,000.00 reduction in shrink. Awarded Department Manager of the Year in 2010 & 2011. Increased GMROI by improving inventory control methods and sales associate sales techniques.

Experience

May 2007 to May 2012

The Home Depot Detroit, Michigan

Department Manager/Key Carrier

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.

January 2005 to January 2007

Snookers Pool and Pub Livonia, Mich

Maintenance Supervisor

Disassembled broken and defective equipment to facilitate repair.Reassembled equipment after completed repairs.Assembled and installed wiring, electrical and electronic components.Cleaned equipment.Assembled and maintained physical structures using hand and power tools.Routinely inspected equipment to diagnose malfunctions.Checked and replaced filters.Wired outlets, connected circuits and breakers and replaced fuses and fuse boxes.Used hand tools to replace defective equipment parts.Installed coax cables inside residences.Replaced worn and damaged hoses, wiring and belts.Scheduled preventive maintenance for appliances, smoke detectors and filter changes.Assisted journeyman electrician with installation, repairs and maintenance of electrical systems.Ordered supplies, tools and equipment.Read manufacturer manuals, diagrams and specifications prior to repairing equipment.Soldered and brazed damaged equipment.

Education

2013 Dorsey Schools Wayne, Michigan

HVAC

Top 1 percentage of class

Coursework in Air Conditioning and Refrigeration

Coursework in Electricity, PLC, Motors and ControllersCoursework in Heating Cycles and troubleshooting.

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