Manager Customer Service

Confidential User

Email: ********@******.***

Address:

City: Bridgeport

State: CT

Zip: 06605

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and highly qualified Bookkeeper with key strengths in AR/AP, Payroll, HR and Benefits.

Educational Background:

High School Dipolma from International Business College, Indianapolis IN 1/2001 to 5/1989 (Secretarial Sciences)

High School Dipolma from Indiana University/Purdue University, Indianapolis IN 1/2001 to 12/2012

Job History / Details:

Summary

Dynamic and highly qualified Bookkeeper with key strengths in AR/AP, Payroll, HR and Benefits.

Highlights

Certified QuickBooks Pro-Advisor

Accounts receivable / Accounts payable professional

Accounting operations professional

Complex problem solving

Strong communication skills

Highly organized

Team player with a can-do attitude

Highly motivated

Thrives in a multi-tasking environment

Takes initiative

Experience in construction environments

Accomplishments

Contributed to a 25 percentage increase in productivity levels by streamlining processes.

Increased profitability by 35 percentage by analyzing job costs and eliminating redundant work efforts.

Engineered new initiative for consolidating financial data and eliminating redundant expenditures, increasing the bottom line dramatically.

Was promoting from Bookkeeper to Director of Finance and Administration, by continuing to take on new responsibilities and projects, thereby eliminating the need for a "middle man", saving the company $200k a year in salary and benefits.

Experience

February 2011 to November 2012

Abbey Road Advisors, LLC Westport, CT

Office Manager (Part-time)

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files.

Served as central point of contact for all outside vendors needing to gain access to the building.

Wrote reports and correspondence from dictation and handwritten notes.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Facilitated working relationships with co-tenants and building management.

Created PowerPoint presentations used for business development.

Created quarterly investor reports

Review K1's and distributed to investors

Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

April 2011 to October 2012

Sequoia Partners, LLC

Accounting Specialist (Part-time)

Utilized Quickbooks Pro 2012 and Quickbooks Online on a daily basis

Executed accounts receivable reporting enhancements and reconciliation procedures.

Managed accounting operations, accounting close, account reporting and reconciliations.

Performed debit, credit and total accounts on computer spreadsheets/databases.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Prepared Form 1099-MISC and filed forms with the IRS.

Provided CEO with frequent reports such as Profit/Loss, Balance Sheet

Monthly reconciliation through Quickbooks of all bank accounts

Created client invoices in Quickbooks

May 2010 to October 2010

Stepping Stones Museum for Children Norwalk, CT

HR Specialist (Temporary)

Assistant to Director of Human Resources

Reviewed federal and state laws to confirm and enforce company compliance.

Conducted benefits administration for all benefit-eligible employees.

Maintained confidential employee records utilizing HRIS.

Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.

Implemented the exit and interview program process.

Advised top management on appropriate employee corrective actions.

Worked with senior-level management to create fair and consistent HR policies and procedures.

Created and managed all confidential personnel records.

Conducted background checks and verified references.

Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments utilizing HRIS.

Conducted pre-screening phone interviews.

January 2009 to January 2010

PV, LTD. Fairfield, CT

Director of Finance & Administration

Reporting directly to the CEO, responsible for developing and maintaining regular financial reports with complete accuracy, Maintains accurate and up-to-date job cost analysis and facilitates discussion regarding pricing and team performance

Develops and reviews utilization reports with CEO and senior management to ensure team productivity

Leverages financial data and provides direction/forecasting to guide strategic decisions and maximize profitability

Manages accounts payable (AP) and accounts receivable (AR) to ensure a positive company cash flow

Administers the company payroll system with total accuracy for all employees in a consistently accurate and timely manner

Handles complex payroll and benefit deduction related inquiries and ensure quick resolution while interfacing with all levels of employees and management

Actively informs personnel on all HR related questions including benefits and 401(k) participation, and maintains an approachable demeanor at all times Manages all employee inquiries.

Manages all employee inquiries related to payroll, benefits and tax deductions, while providing a high level of customer service

Orientates all new employees, providing them with a comprehensive overview to company policies and procedures

Processes wage assignments and garnishments

Provides effective HR administration of benefits, legal requirements and employee reviews, maintaining utmost degree of confidentiality

Researches, investigates and recommends ways to maximize benefits and improve legal compliance

Manages and tracks time off requests, employee attendance and compliance with company policies

Maximizes relationship with vendors to develop better cost structures and improved company programs and benefits

Swiftly and effectively negotiates legal agreements to the best possible advantage of Product Ventures

Works collaboratively with senior management to develop improved procedures and policies

Provides management, mentoring, and career path development for the Manager of IT and Facilities, Office Administrator & Finance Intern

Develops and maintains effective relationships with clients and resolves payment issues quickly

Maintains corporate records as firm's Corporate Secretary/Notary Public

January 2006 to January 2008

Manager, Finance & Administration (Promotion)

January 2005 to January 2006

PV, LTD. Fairfield, CT

Full Charge Bookkeeper / HR Assistant / Benefits

Run all aspects of Accounts Receivables and Payables, from managing bank account balances, invoicing, well as accounts receivable and collections

Oversee and manage timesheet process, job and project costs and calculate job profitability

Prepare bi-weekly payroll with benefits deductions in a consistent and timely manner

Prepare financials for analysis including compiling, analyzing and creating statistical information reports, providing monthly utilization reports, and other financial data as required for strategic business planning

Serve as Human Resource representative, administering employee benefits program and completing new hire/exiting employee paperwork.

As sole bookkeeper for the firm, managed all financial records on QuickBooks and General Ledger, including managing month-end closings, account reconciliations, bank and credit card reconciliations Due to performance above and beyond expectations, promoted to Manager within first year of employment.

January 2004 to January 2005

Brody and Associates, LLC Stamford, CT

Office Manager

Managed entire office for Labor and Employment Attorneys, representing Management

Provided support for and assist 3 attorneys with research and correspondence

Served as full charge bookkeeping on QuickBooks, and managed Accounts Receivables and Payables

Assisted with marketing and advertising: handle travel arrangements, maintain ACT database

Trusted with heavy client (Fortune 500 companies) contact.

January 2000 to January 2004

McCarthy O'Callaghan Company, Inc White Plains, NY

Office Manager

Managed entire office for 5 real estate brokers

Responsible for full charge bookkeeping on QuickBooks, and managed Accounts Receivables and Payables

Handled commissions, taxes, payroll

Assisted with marketing and advertising team: handled travel arrangements; provided administrative support by updating exclusive listings and preparing correspondence; prepared monthly reports; maintained ACT database; worked on design, implementation and maintenance of website

Due to my ethics and respect for confidentiality, assisted partners with personal matters.

January 1997 to January 2000

Kleban & Samor, PC Southport, CT

Legal Assistant

January 1995 to January 1997

Johnson Memorial Hospital Stafford Springs, CT

Secretary to the President/CEO

1993 to 1995

International Construction Consultants Mexico City

Assistant to the President and CEO

January 1990 to January 1993

Skinner and Broadbent, Inc Indianapolis, IN

Assistant to the Vice President of Construction

Education

1989 International Business College Indianapolis, Indiana

Associates Degree Secretarial Sciences

Indiana University/Purdue University Indianapolis, Indiana

Certified QuickBooks Pro Advisor, Microsoft Office Software Applications, Quicken/Quickbooks, Replicon Web Time Sheet, Co-Star, ACT, Access, HRIS, Cooler-Email, Notary Public (Connecticut), Typing - 100 WPM. I am also working towards my PHR Certification. Business Administration

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