Sales Manager

Gary Bruce

Email: *********@********.***

Address: *** ***** ******

City: San Antonio

State: TX

Zip: 78253

Country: USA

Phone: 210-***-****

Skill Level: Management

Salary Range: $52,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gary A. Bruce *********@********.***

726 Point Sunset San Antonio, TX 78253 210-***-****

SUMMARY OF QUALIFICATIONS

Dynamic and highly-motivated professional with proven experience in restaurant management as well as excellent customer service and computer skills. Reputation as a self-directed professional with excellent management and people skills. Deeply experienced working in kitchens and preparing food as well as walking the dining room making sure all the needs of the patrons are addressed. Trained on all the different ordering systems from touch screen to paper ordering as well as employee development to help employees become effective management leaders. Communicates clearly and effectively with diverse populations in written, verbal, and presentation formats. Self-motivated with excellent leadership and supervisory skills as well as significant experience in directing projects and optimizing employee capabilities. Effectively manages and prioritizes multiple simultaneous responsibilities.

* Expertise in Restaurant Management

* Strong Marketing and Sales Skills

* Exceptional Service & Problem Sensitivity

* Superior Employee & Inventory Management

* Strong in Training and Employee Development

* Experienced to Lead Employee Safety Training

* Exceptional Interpersonal and Communication Skills - Excellent communication and organizational skills; accustomed to working in fast-paced environments with the key ability to maintain relationships.

* Work Ethic and Professionalism - Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom-line results while ensuring customer and employee satisfaction.

* Problem Solving - Proven ability to troubleshoot and develop both creative and innovative solutions to business challenges; successfully manages change for improved performance and greater efficiency.

PROFESSIONAL EXPERIENCE

IHOP San Antonio, TX

General Manager 2008 - 2012

* Responsible for day-to-day operations form ordering all food, costing inventory, and managing employees.

* Hires and trains new managers and employees while supervising labor, food costs, and general operations.

* Duties include making/executing critical decisions regarding daily and long-term goals of the restaurant.

* Conducts sporadic inspections, using checklists, and strictly follows established purchasing procedures.

* Trains employees and is fully responsible for conducting evaluation for their training and performance.

* Functional areas include: P&L, budget and forecasting, executing successful sales and promotions, and marketing programs. Performs all management team development, hiring, and all training of employees.

* Strives to maximize and appropriately utilize all resources available for effective restaurant operations.

* Ensures a safe setting and customer experience by ensuring a safe work environment for the team and guests.

* Manages daily operations by scheduling labor, ordering supplies, and developing high performance teams.

* Develops a well-trained and highly motivated staff, which achieved the lowest annual turnover in district.

* Provides outstanding employee management-developing and mentoring new restaurant employees.

* Won many awards (90/90/90 Award 4 times) for performing at a high level; certified Leading our Brand GM.

Antiques and Oddities Dallas, TX

Owner and Operator 2004 - 2008

* Started a full scale of antique shop and handled the day-to-day operations and all buying processes.

* Supervised overall company administration, office management, and sales and marketing for business.

* Established department goals, authorized expenditures and payroll changes, and implemented policies.

* Duties included: hiring, training, motivating, and developing store staff assigned to attain sales targets.

* Recruited, hired, and trained a staff of employees while monitoring inventory management for accuracy.

* Performed decor and floor plan reimaging, and implemented new promotions and marketing strategies.

Varizoom Lens Control Inc. Austin, TX

Sales Representative 2001 - 2004

* Managed strategic accounts and developed new business using consultative marketing/sales techniques.

* Traveled and set-up all displays for trade shows all throughout the United States and Europe regions.

* Managed/supervised all the financials affiliated with Varizoom from payroll to paying day-to-day bills.

* Established and maintained profitable relationships, and actively prospected to maximizing sales potential.

* Identified business challenges and collaboratively shaped solutions to drive client's strategic initiatives.

Trianon Restaurant and Coffee Place Austin, TX

General Manager 1999 - 2001

* Oversaw entire budget and inventory, including cost of sales, labor, operations cash flow, and supplies.

* Managed, lead, and mentored new managers and operational staff. Maintained a constant working knowledge of all company manuals, handbooks, recipes, and business administration information.

* Successfully supervised the activities of personal, and was responsible for staff's professional development.

* Reorganized for operational improvements, resulting in a reduction in operating costs and an increase sales.

* Introduced user-friendly systems for customer satisfaction, and collected data for marketing and sales.

* Supervised guest service function to ensure corrective action, resolve complaints, and provide service.

* Directed and managed restaurant operations to assure optimum performance and continual improvement in the key result areas (guest service, employees, sales/marketing, appearance, and profit/financial controls).

* Ensured product quality standards were met as it related to appearance as well as levels of maintenance and cleanliness; established preventative maintenance programs to maintain value of restaurant assets.

Dan Mcklusky`s Steak House Austin, TX

General Manager 1996 - 1999

* Managed and was responsible for financial performance of restaurant with complete P&L accountability.

* Consistently monitored the restaurant for compliance with company standards, policies, and procedures.

* Reviewed trend analysis and operational reports to monitor in order to proactively identify potential issues areas in the restaurant. Developed many detailed recommendations for changes and process improvements.

* Performed routine functions to ensure a smooth running operations while conducting service training.

* Provided organizational leadership and active participation in putting together sales and business development initiatives that resulted in significant success in increasing dinner sales and profits.

* Recognized as a team player and creative thinker who works well independently by demonstrating energy, pride, organization, and a dedication to quality work and a passion for employee development.

Lillie Marie Fine Dining Schertz, TX

Manager 1994 - 1996

* Performed detailed wine and liquor inventory on a monthly basis. Established long lasting business relationships with outside vendors by meeting with them frequently to stay informed on new products.

* Motivated and supervised employees to work hard and increase productivity and quality of services.

* Consistently maintained and regularly checked stock to determine restaurant inventory orders as needed.

* Established safety standards throughout all food preparation and storage areas for safety purposes.

* Demonstrated ability in handling a full service restaurant with an emphasis on superior guest relations.

* Excelled in training, developing, and evaluating staff performance; promoted high performance managers.

* Responsibilities included: performing quality control, developing menus, and negotiating with vendors.

* Demonstrated dedication by putting in long hours to improve performance of both sales and quality.

* Coordinated closely with team of chefs/cooks on menu planning and food quality control processes.

EDUCATION

San Antonio College San Antonio, TX

Extensive Coursework in Business 1989 - 1992

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