Manager Customer Service

David Oliver

Email: *******@***.***

Address: *** ******** ***

City: Wood-Ridge

State: NJ

Zip: 07075

Country: USA

Phone: 201-***-****

Skill Level: Management

Salary Range: 50000 to 60000

Primary Skills/Experience:

Management with customer service priority.

Educational Background:

B.S. from Rutgers University

Job History / Details:

David A. Oliver

336 Highland Avenue

Wood-ridge, N.J. 07075

Tel.: 201-***-****

E-mail: *******@***.***

Objective

Secure a management position which will combine my proven leadership skills and innovative problem solving solutions in a professional environment.

Experience

DISNEY STORES, Paramus, N.J.

Manager 2011-May 2012

Responsible for all financial obligations including budget and payroll.

Hired, trained, and integrated all new applicants.

Implemented store directives, merchandising, and inventory controls.

Set forth customer relations policies to insure the highest quality service.

Prepared weekly reports for District Manager of in-store activity levels and employee matters.

HARMONS, East Hanover, N.J.

Assistant Manager 2007-2011

Directed all employees regarding inventory, sales and customer service.

Handled customer complaints and inquiries

Coordinated with district manager to develop protocol for handling disputes.

Maintained operating records, damage controls and stockroom organization.

Developed in store business plan and set sales quotas

PETSMART, East Hanover, N.J.

Store Director 2005-2007

Responsible for the recruitment of new employees,

Worked with district manager to determine if position could be filled with inter store transfers or new hire requirement

Responsible for posting all external job positions thru monster, craigslist

Oversaw Loss prevention directives both internal and external

Trained and managed all aspects of 40hourly employees..

Maintained inventory and implemented quality controls and policies.

WALGREENS DRUG STORE,

Store Manager 1990-2005

On-site manager during construction and layout of new store.

Spearheaded the hiring and integration of 23 employees.

Implemented the budget and maintained inventory control levels

Increased annual sales from 3.7 to 9.0 million in 3 years.

EDUCATION

B.S., Business Management, Rutgers University, Newark, NJ, 1990

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