Project Manager Customer Service

Title:Lee Harrison

**********@*****.***

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Name: suzanne downs

Address:

City: ho-ho-kus

State: NJ

Zip/Postal Code: 07423

Country:

E-mail: **********@*****.***

Primary Phone: 201-***-****

Background

Most Recent Job Title: Project Mgr/Sr Scientist

Most Recent Employer: becton dickinson

Career Level:

Availability or Timeframe: Within 2 weeks

Authorized to work in the US: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: Yes

Education: Bachelors

Languages Spoken: English

Job Preferences

Desired Salary: Open

Willing to Relocate:

Desired Job Titles:

Desired Job Types: Contract, Employee

Work Status: Full Time

Desired Shifts:

Desired Travel: 25%

Category: Customer Service, Engineering and Research, Environmental,

Manufacturing/Industrial, Operations, Project Management, Total Quality

Company Size:

Company Type:

Industry: Biotechnology, Consumer Products, Educational Services, Engineering,

Manufacturing / Production, Pharmaceuticals, Science, Textiles / Apparel

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Copyright c 1997- Lee Hecht Harrison, Inc.

SUZANNE DOWNS

Ho-Ho-Kus, New Jersey 07423

Cell: 201-***-****

**********@*****.***

PROJECT MANAGER/Product Developer of medical devices and consumer products with expertise

in the entire product life cycle, including clinical trials, 510(k) submissions, risk

analysis, validation and post market activities. Operational change agent with deep

knowledge of processes and equipments, including plastic molding, filling/sealing,

packaging and textiles. Areas of knowledge include: Program Management (PMP), Quality

Systems and Regulations, Strategic Procurement and Supplier Management, Manufacturing

Integration, Legal Agreements, Contracts and Patents, and Environmental Sustainability.

Six Sigma Black Belt Trained.

PROFESSIONAL EXPERIENCE

BECTON DICKINSON HOME HEALTHCARE, Franklin Lakes, NJ 19972009

Product Development/Management Orthopedic Joint Pain Platform/Fever Measurement

(

20062009

)

Senior Technical Specialist

Sports Medicine and Fever Measurement Platforms (

20002005

)

Project Manager

responsible for leading world-wide, complex, cross-functional teams that

introduced new products, sustained core product lines and delivered cost savings within a

$70MM pain management medical device business under the ACE"!, Tensor"!, Tru-Fit"! and

Bauer and Black"! brands.

Program manager responsible for consensus of all project scopes, defining project

budgets, timelines, capital expenditures and resources, coordinating plant and functional

groups or managing third party contractors to meet business needs. Launched 12-15 new

products per year. Project management scope: $1MM-$20MM.

Using a phased-gate New Product Development (NDPD) project processes, led teams that

developed innovative manufacturing and production process solutions for new product

technologies/designs, customer savings and product and capacity improvements for our

manufacturing plants and suppliers.

Selected and coached suppliers in Design for Six Sigma Manufacturing (DFSS) and Quality

tools that included Root Cause Analysis, CAPAs, FMEAs, Dynamic Control Plans, Validations

and Verifications of processes and products.

Delivered a minimum of $500M savings annually to operational bottom line. Led project

teams that decreased costs through the use of alternate materials, supplier transitions,

lean process improvements, quality improvements and new equipment purchases for increased

efficiency and capacity.

As R&D lead, presented Voice of Customer (VOC) research and products technical and

quality details to convince a national chain drugstore to consider a cross-branded line of

proprietary products to replace their under-performing store offering. Second year sales

$37MM.

Technical Liaison

Women's and Children's Health (19981999

)

Project Engineer/Platform Director

- Joint Pain Management (19971999)

Identified, developed and launched orthopedic and hot/cold therapy products for the ACE"!

and Tensor"! brands on a worldwide basis.

Built and managed a research platform with a $300M budget that led to the development of

new products and leveraged existing products into the orthopedic pain management market.

Built and managed the network of both domestic and international (Asian, Latin, Caribbean

and Canadian) contract manufacturers and suppliers of components. Commissioned legal

agreements for supply, terms and development.

Initiated business segment s first ever process and product quality parameters, generated

and validated test procedures and created controlled specifications and technical

documents for inclusion in divisional Quality manual, design history files and for use in

submissions for government approval.

CORE team member of Women s & Children s Health new product platform, participating in

the launch of B-D Sensibility, the first OTC self-breast examination kit.

PLAYTEX PRODUCTIONS, INC

., Paramus, NJ 19841997Product Developer and people manager

with increasing levels of responsibility and

promotion in the Exploratory Research, Feminine Care, Baby Care Products and Hair Care

businesses.

Senior Product Development Chemist Feminine Care

Project manager responsible for increasing consumer loyalty by generating a portfolio of

innovative products based upon consumer needs and wants. People manager of 6 technical

staff.

Invented a soluble polymer that could be used to make plastic applicators that would

disintegrate when disposed in water. Four patents granted for the formula and manufacture

of this novel plastic.

Used VOC data to generate new, innovative, "consumer designed" products to fill 5-year

strategic product pipeline.

Led the R&D ISO certification effort, generating design plans, and product and process

specifications.

Managed and supervised development projects, defined and recommended approval of

specifications, processes and raw materials. Tracked consumer complaints and quality

issues and remedied problems.

Research Chemist Product Development & Microbiology Lab Supervisor

Supervisor and primary researcher in the R&D microbiology lab. Developed microbial method

for assaying safety of products. Method published in peer review journal.

Research Chemist - Product Development

Chemist I - Product Development and Microbiology Research

Master Laboratory Technician

- Exploratory Research

Senior Laboratory Technician

- Exploratory Research

Laboratory positions with increasing responsibility in the Exploratory Research division.

EDUCATION / PROFESSIONAL ASSOCIATIONS

B.A

. Chemistry/Environmental Science, Rochester Institute of Technology, Eisenhower

College, Rochester, NY

Member of Project Management Institute (PMI)

PMP Certified

Six Sigma Black Belt Training, 2002

QSR Training AAMI, 2006

Member American Society of Quality (ASQ)

PUBLICATIONS and PATENTS

AREAS OF EXPERTISE

Project/Program Management, Medical Devices, Consumer Products, Document Control,

Regulatory Affairs, QA/QC, Process Development, Process Controls and Measurements,

Operations, All Manufacturing, Injection Molding, Nonwovens, Packaging, Sourcing of

Components and Manufacturing Equipment.

SUZANNE DOWNS PAGE THREE

SUZANNE DOWNS PAGE .

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