Customer Service Insurance

Vanessa Nicole Sanchez

Email: ********@****-****.***

Address:

City: San Antonio

State: TX

Zip: 78238

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Insurance Adjuster with background as Senior Claims Investigator and Customer Service Specialist looking to join a growing Insurance organization as part of client-focused team.

Educational Background:

High School Dipolma from Nishna Valley Community School, Hastings IA 1/2001 to 5/2005 (Graphic Design)

Job History / Details:

Summary

Insurance Adjuster with background as Senior Claims Investigator and Customer Service Specialist looking to join a growing Insurance organization as part of client-focused team.

Highlights

Property & Casualty Claims specialist

CCC Pathways Knowledgeable

Active Property and Casualty Insurance License with the Texas Department of Insurance

Active Property and Casualty Insurance License with the New Mexico Department of Insurance

Specialized in Front Line Investigation & Total Loss vehicles

Self-motivated

Active listening skills

Energetic work attitude

Multi-Task Management

Time Management

Quick learner

Accomplishments

Process Improvement

Employee Satisfaction Action Team Representative

Cross trained within Company Claims Department

Experience

September 2011 to Current

Loya Insurance Company San Antonio, Texas

Property & Casualty Claims Adjuster

Investigate, evaluate, and settle Insurance claims. Determine Coverage on the Policy for the loss. Ensure claim is not fraudulent. Order and Review Police Reports. Gather information, including photos and statements. Make contact with claimants, insureds, employers, medical facilities, attorneys, appraisers, body shops, and rental facilities all to ensure claim is being negotiated and settled according to Insurance and State Regulations. To ensure the Company pays what is owed - no more, no less.

August 2010 to August 2011

Republic of Texas, Inc. San Antonio, Texas

Server

Greeted customers at the door, took food and drink orders verbally, placed the order in the computer, expedited food and drinks for the customer. I would also ensure the customer was very pleased with the food, service, restaurant environment and overall experience.

October 2007 to May 2009

United Health Group San Antonio, Texas

Senior Claims Representative

Adjusted dental insurance claims for members and providers verbally over the phone. Received calls from members, dental providers, dental brokers and agents. Provided verbal description of dental benefits, advised claims status, reissued checks, and reprocessed claims when applicable. I was also specialized in third party administrators for the company.

Education

2005 Nishna Valley Community School Hastings, Iowa

High School Diploma Graphic Design

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