Customer Service Representative
Resume:
Becki Stabbler
Keswick, ON, L*P 2X1 Email: ***********@*******.*** Mobile: 905-***-****
Dear Sir/Madam;
In response to your recent employment requirements, please accept this letter in application for a position currently available within your company.
At this present time I am living in Keswick, Ontario. My most recent employer was Canada Drugs where I worked remotely as a Customer Service Representative. My main responsibilities included but were not limited to: Managing new and existing affiliate accounts, large employer group accounts, and individual customer inquires. Being a remote employee has taught me the importance of self discipline, time management and communication.
Previously, my employer was Global Health Management (GHM), where I worked as a Customer Service/Problem Resolution Specialist focusing on customer retention. I was also the Affiliate Accounts Manager and lead the Sales and Marketing team. At GHM I have learned how to communicate with customers, and how to work in a team environment. In addition to dealing with customers, an important part of my job was to be very accurate in typing and precise when filling prescriptions, and then the data entry of the same. In this position I demonstrated flexibility, organization, initiative and strong interpersonal skills while working in a fast paced changing environment. My strongest skill is effectively communicating in very difficult situations. As a senior customer service representative, I was frequently asked to handle very irate patients, and I was almost always able to turn them into happy, appreciating patients.
My experience also included Total Care Pharmacy where I was a Training Coordinator for the Refill Department and Call Center. I was responsible for supervising and training the staff regarding the customer relations program. This position has taught me to be self directed and highly motivated as well, provided me with exceptional leadership and management skills.
I have worked the front lines dealing with people on the telephone and in person as part of the summer receptionist position I had with ParaMed Home Health Care. This position has shown me the importance of the customer, and the demeanor that is required when dealing with co-workers and the public. I have also learned how to work under pressure while keeping a positive attitude and the ability to cope with frequent interruptions
While I was attending school I worked for the Dawn Gallery Inc. doing some merchandising such as card displays in the gallery and in the IGA stores that carried their card lines. This position has provided me with a high degree of accuracy and the ability to pay attention to detail.
Some of my other skills include a happy disposition, positive attitude, and I’m able to work under little supervision. I also demonstrate time management skills, decision making, and organizational skills to effectively manage completing priorities within tight deadlines.
I would appreciate the opportunity to discuss my qualifications with you at a mutually convenient time. Thank you for your consideration.
Respectfully yours,
Becki Stabbler
Becki Stabbler
289 Glenwoods Ave
Keswick, ON, L4P2X1
Skills:Proficient with Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook)
Exceptional communication skills and problem resolution skills.
Experience
September 2011 – November 2012 Canada Drugs Winnipeg, AB
Job Titles:
Customer Service Representative
Affiliate Accounts Manager
Key Responsibilities:Training new and existing affiliates to efficiently use pharmacy softwareManaging new and existing client relationshipsCustomer care representative (inbound/outbound call center)Analysing monthly commission sales reports
Reference: Alan Sauve: Director of Retail Sales 204-***-****
August 2003 - September 2011 Global Health Management Calgary, AB
Job Titles:
Problem Resolution/ Customer Retention
Customer Service Representative
Affiliate Accounts Manager
Personal Assistant to the President and Vice President
Key Responsibilities:Handling irate customer calls and taking charge of various problem resolution tasksCustomer care representative (inbound/outbound call center)Various sales and marketing projectsServed as project coordinator on special assignments as directedManaging new and existing client relationshipsManaging the help desk for 100+ affiliatesTraining new affiliates to efficiently use pharmacy softwareVarious office duties such as filingUse of office machines (copier, fax, scanner etc)Scheduling and organizing appointments, conference calls, and other clerical duties as assignedOrganizing travel arrangements (i.e. itineraries, tickets, hotels, car rentals etc.)Prepare and proofread correspondence, forms, reports and other documentsProcess incoming and outgoing mail manually or electronicallyDaily maintenance and data entry of patient information as well as all medical recordsVerifying patient medical information over the phoneShipping and receiving of medical suppliesEnsuring consistent and accurate billing of patient ordersIn charge of disputed credit card payments, thereby working with the customer as well as merchant
services to find a solutionTrained as a pharmacy dispensing technician
Reference: Diaa Arsany: Owner / Pharmacist 403-***-****
Oct 2002-June 2003 Total Care Pharmacy Calgary, AB
Job Titles:
Training Coordinator ( Refill Department)
Customer Service Representative
Key Responsibilities:Responsible for supervising and training employees regarding the customer relations programTrained new employees on the proper use of the telephone and pharmacy programsEnsured that associates had the required tools, knowledge and skills to perform their jobs and to
support the company mission Worked with all management and supervisory staff to address changes in the work environment and
develop a learning culture Monitored the effectiveness of the training Customer Care Representative (Inbound/outbound call center)Problem Resolution Specialist (inbound/outbound call center)
Reference: Lisa Epp: Supervisor 403-***-****
Education
2001 Saint Francis High School Calgary, AB
High School Diploma
Volunteer Experience
Father Lacombe Nursing Home Calgary, AB
Serving the residents at the annual Strawberry TeaServing for the Calgary Stampede Breakfast
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