Customer Service Sales Representative

Calvin Wigley

**** ******** *** ****, *******, ON, M1R 2X7, 416-***-**** ************@*******.***

SUMMARY OF QUALIFICATIONSPossess a General Arts and Sciences Diploma and eager to achieve Mutual Fund and LLQP accreditationsOver 10 years of sales/customer service experience with the ability to understand customers needs, promote appropriate products and meet company targetsExcellent communication skills with a friendly and outgoing personality who builds strong relationships with customers, co-workers and managementHighly developed problem-solver with analytical, negotiation and time management skills Possess an exceptional mathematical aptitude with the ability to accurately process financial transactions in a fast paced environmentAdvanced level of knowledge in Microsoft Office Programs; typing speed of 70 WPMWell-organized, personable, with astrong passion for salesExperience handling financial transactions, accounts receivable, cold calling & asset collectionsAbility to work independently as well as part of a team in a structured, goal oriented environment

Customer Service Representative Apr 2012 – Aug 2012

Two Men and a Truck, Toronto, ONTook customer orders in person, online and via telephone; promoted additional services; responded to enquiries and investigated complaints Scheduled moving dates and onsite estimates, prepared work orders and maintained detailed recordsManaged the direct marketing initiative and significantly increased companies business Received and processed payments via cash, credit cards and debitPrepared daily reports for company partners

Door To Door Sales Representative Nov 2011 – Mar 2012

Bell Canada, Toronto, ONUsed highly developed communication skills to establish rapport with potential and existing customersClearly explained products, features and promotions and consistently exceeded sales targetsMaintained a professional appearance and approach towards the sales industry

Contact Center Representative Jun 2011- Aug 2011

Foresters, Toronto, ON Answered incoming phone inquiries relating to insurance products, clearly communicated the benefits and features of over 50 different plansConsistently exceeded sales targets while ensuring customers needs were met at all times Dealt with policy concerns and complaints and successfully retained customers by offering right-fit solutions Quickly and effectively made challenging decisions in a fast-paced work environmentPerformed data entry and maintained detailed customer records

Calvin Wigley 416-***-**** Page 2

Cable Repair Technical Service Representative Nov 2010- Feb 2011

Rogers Communications, Toronto, ONEffectively managed a high volume of calls while providing superior customer service in a fast-paced environmentConducting thorough troubleshooting with customers to resolve issues pertaining to digital equipment and digital programmingUsed multiple software platforms simultaneously to assist customers with technical issuesEducated customers about equipment and service

Piano Teacher Apr 2007 - Present

Pact Rocks/Private, Toronto, ONProvide positive mentorship while teaching the fundamentals of music history and reading musicDevelop plans/curriculum for students to improve their skills and provide challenge when neededTeach students how to play the piano and integrate life skills with a dedicated learning programAssist students with musical theory as well as ear training

Inbound/Outbound Sales Representative Sept 2009- Jun 2010

AutoTrader Corporation, Toronto, ONPlaced advertisements for customers in the Buy & Sell/Auto Trader magazinesExplained various advertising options and succesfully exceeded target requirements by up-selling features to enhance the adAchieved 105% target for 2009 and a rate of 55% upsell

Inbound/Outbound Response Centre Operator Aug 2005 – Apr 2006

Lifeline Systems Canada, Toronto, ONAssisted at-risk seniors and the disabled in emergency situationsDispatched emergency help quickly, while following standard protocolAchieved statistics necessary to be successful, such as call length and contacting proper form of emergency help, while still maintaining a high level of customer service

EDUCATION HISTORY

General Arts and Sciences Program/Basketball Scholarship 2007

Loyalist College, Belleville, ON

Ontario Secondary School Diploma

Eastern Commerce High School, Toronto, ON 2004

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