Customer Service Equipment

MELISHA A. MCCANE

*** ********* ***** • Cameron, NC 28326

(C) 254-***-**** • (H) 919-***-**** • *************@*****.***

LOGISTICS MANAGER • LOGISTICS ANALYST

Multi-award-winning professional with history coordinating all aspects of supply, equipment, and related training operations critical to missions of 100s and 1,000s of soldiers and personnel in both war and green zones.Drive seamless execution of complex programs, spearheading 360-degree logistical analysis and planning.Minimize time, costs, and waste, developing sophisticated monitoring, tracking, and administrative procedures.Maximize experiences of customers and employees, providing superior recommendations and service.Adapt rapidly to changing needs and demands, leveraging expertise in high-pressure fast-paced situations.Work equally as effective independently as team player or leader, going above and beyond call of duty to ensure expectations are continually met and/or surpassed.

Logistics & Inventory Analysis • Strategic & Tactical Planning • Domestic & Overseas Operations

Customer Service • Service Quality Optimization • Operational Enhancements • Policies & Procedures

Team Building & Training • Supply & Equipment Management • Reporting & Documentation

PROFESSIONAL EXPERIENCE

UNITED STATES ARMY, Fort Bragg, NC & Fort Hood, TX • 2001 – 2011

Supply Technician • 2009 – 2011

Managed all aspects of overseas ally army automation systems; included ARCENT and 1st Sustainment Command (Theater) AOR Standard Army Management Information Systems (STAMIS). Led and briefed General on entire operation providing any army unit in war environment with equipment, equipment setup, and expertise training; involved 31 contractors. Coordinated classes on systems. Approved master H/R in Kuwait of any equipment not being issued at time valued at +$4.5M. Trained Sustainment Automation Support Office (SASMO) on conus and conus operations such as hardware upgrades, limited hardware, and technical support. Utilized Logistics Information Warehouse (LIW) to monitor all warehouse operations, and PBUSE to track all equipment theater-wide. Chaired, facilitated, and/or participated in meetings such as with ARCENT, 1TSC, USF-I in Iraq, and CJOA in Afghanistan.

Achievements:Ensured prompt, accurate, and professional SASMO support for units in combat zones in 1st SC (Theater) AOR, Afghanistan, and customers in Iraq, effectively managing army automation system program.Managed all Theater Provided Equipment (TPE) supporting OEF, OIF, and Operation New Dawn totaling $35.5M in value.Saved government +$1.3M, initiating streamlined reports, spreadsheets, and support documents for accountability procedures resulting in recovery of +15,000 R-FID tags.Served as Contracting Officer Representative (COR) for major +$38M contract.Oversaw successful transfer, turn-in, and receiving of +2,000 SAMS-E, SAARS-1, and MTS systems within CENTCOM AOR worth $10M.Recognized for stellar performance as Theater Log Auto Chief in Kuwait.

Supply Sergeant • 2008 – 2009

Supervised and directed 3 sergeants and 3 junior soldiers in all aspects of equipment and supply operations for 1st Sustainment Command (Theater) and all missions at Fort Bragg including receiving, inventorying, loading, and managing all expendable and non-expendable organizational equipment; involved ranges, chemical chambers, training activities, ceremonies, and day-to-day activities. Coordinated operations to equipment soldiers deploying to Kuwait, Afghanistan, and any regional country. Advised on and administered Property Book for company commander covering +$15.9M supply actions. Prepared Appropriate Adjustment Reports, Lateral Transfers, and turn-in and receiving documents. Maintained and coordinated hand receipts including managing +40 Sub-Hand Receipt holders. Led Supply Discipline NCOIC. Defined SOPs and policies for Supply Discipline. Served as point-of-contact for purchase contracts. Acted as alternate Billing Official. Approved purchase requests by credit card holders. Utilized PBUSE, LIW, FEDLOG, and Wide-Area Workflow.

Continued

MELISHA A. MCCANE • Page 2 • *************@*****.***

Achievements:Selected over NCO of higher rank to run supply room due to outstanding organizational and leadership talents.Identified and turned-in +$5M in excess equipment.Conducted Change of Command inventory with 0% loss of equipment. Placed on commandant’s list during Basic NCO course.Honored with Meritorious Service Medal (MSM) for extraordinary service throughout tenure.

Supply Sergeant • 2006 – 2008

Oversaw and led 2 soldiers managing and maintaining all Property Book equipment valued at +$9.3M, supply administration, and real property for Bravo Company 589thh BSB and 41st Fire Brigade. Managed arms rooms and chemical (NBC) room. Ordered, received, and issued supplies for all missions. Prepared and maintained all supply documents such as Administrative Adjustment Reports, Lateral Transfer, Statement of Changes, Report of Surveys, hand receipts, and turn-in documents. Created SOPs, memoranda, spreadsheets, budget reports, and USR reports. Conducted regular inventorying of all equipment and suppliers to ensure maximum availability. Utilized PBUSE and FEDLOG to track and identify stock numbers.

Achievements:Achieved No Fault rating for supply operations following Brigade’s supply room command inspection.Executed all Command Change Over Inventories with 0% losses to commander or unit.Enabled seamless continuation of operations at all times, training soldiers to autonomously run room.Reestablished full supply operations only 1 week after re-deployment; immediately launched tracking mechanism for receiving of reset equipment.Bestowed with ARCOM Award for outstanding performance and contributions.

Supply Sergeant • 2005 – 2006

Managed all aspects of supply administration and +$22M worth of Property Book equipment for digitized 324th Signal Company supporting Fire Brigade and 4th Infantry Division. Supervised and led 3 solders. Prepared and maintained all supply documents including Administrative Adjustment Reports, Lateral Transfer, Statement of Changes, Report of Surveys, hand receipts, and turn-in documents. Inventoried all equipment and supplies to ensure readiness. Ordered, received, and issued supplies for all missions. Administered arms room and NBC room. Established SOPs, memoranda, spreadsheets, budget reports, and USR reports.

Achievements:Built robust $22M supply room, arms room, and NBC room from ground-up; later deployed with unit.Cultivated talents of 2 soldiers; subsequently advanced to soldier boards and Division.Received 2 awards: ARCOM and AAM.

Supply Clerk • 2001 – 2003

Specialized in receiving, inventorying, loading, uploading, segregating, storing, issuing, delivering, and submitting organizational supplies and equipment for B Company 704th. Maintained supply documents and soldiers’ living quarters. Prepared hand receipts, turn-in documents, and transfer documents. Served as driver for Executive Officer for OEF leading 80% of all convoys for Division.

Achievements:Maintained seamless supply operations at all times, effectively serving as interim Supply Sergeant. Managed receiving and distribution for +200 soldiers during OEF-05-07.Awarded ARCOM for outstanding performance.

EDUCATION & PROFESSIONAL DEVELOPMENT

BA in Transportation & Logistics Management (in progress), American Military University, Charles Town, WV

Active Security Clearance • PBUSE • LIW • COR • Wide-Area Work Flow • FEDLOG

AWARDS & HONORS

Iraq Campaign Medal with 1 Campaign Star • Meritorious Service Medal • Army Commendation Medal (x4)

Army Achievement Medal (x2) • Meritorious Unit Commendation • Army Good Conduct Medal (x3) • AAM Award

ARCOM Award (x3) • National Defense Service Medal • Global War on Terrorism Expeditionary Medal

NCO Professional Development Ribbon (x2) • Army Service Ribbon • Overseas Service Ribbon (x2)

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