Customer Service Assistant

Dorothy Kim B.A. Hon.

* ******** **. *-****: *******@*******.***

Toronto, ON, M2N 7H2 Phone: 647-***-****

OBJECTIVE

To obtain a Bookkeeper Position

SUMMARY OF QUALIFICATIONS

Over five years of experience in Bookkeeping, Accounting and Payroll,A/R and A/PExperience in preparing, issuing and entering cheques, bank reconciliation, general ledger, trial balance, periodical financial reports, balance sheets, forecasting, controlling budget, and Record of Employment (ROE)Assisted company in completing specialized HST/GST Tax Credits, Corporation Tax and OMDC Tax Credits ReturnsProficient in using Microsoft Office, QuickBooks, Simply Accounting, ACCPAC Plus, Client Track 4.0, and Can Tax T1plus with EfileExcellent multi-tasking, interpersonal and organizational skills with the ability to organize a high volume of work, prioritize, and effectively handle spontaneous demands, flexible, self-motivated and positive attitudeAbility to complete workload and meet deadlines in a self-directed manner Consistently provides outstanding Customer Service, demonstrating great communication skills

EMPLOYMENT HISTORY

Accounting Assistant/Bookkeeper June – December 2011

ToonBoxEnt Ltd., Toronto Completed HST/GST, Corporation Tax, OMDC Tax Returns for the organization and Health Benefits for employeesPrepared and processed purchase orders, invoices, cheque requests, manual cheques and contract paymentsCompleted and processed ROE for all employees and sub-contractors within the organizationPrepared daily bank consolidations and petty cash, weekly cash flow and budget reports and monthly financial statement reports for management and shareholdersCommunicated and worked closely with company shareholder and consultants for investment and budget planningDemonstrated good oral communication skills by providing training to new employees or explanations to current employees on accounts payable and basic purchasing Successfully maintained the interface between Quickbooks Accounts Receivable and Accounts Payable to ensure data integrity and the timely processing Demonstrated professionalism and confidentiality in ensuring constant and accurate communication regarding budget between the company and ShareholdersCompleted financial statements, auditing and analyzing cash and expenses on a daily basis for managementWorked in a small team of three, demonstrating ability to work well both independently and as part of a team in collaborating and problem solving

Bookkeeper/Tax Associate January – June 2011

Man-Ho Yun Royal Accounting Corp., TorontoCreated and maintained account receivables, payables and bookkeeping records using Microsoft ExcelPrepared bank deposits, HST/GST tax, Corporation Tax, Personal Tax returns and performed general office dutiesMonitored budget and expenses throughout the year and consolidated data for budget reports for various clients Assisted approximately 100 clients in the creation of a corporation using QuickBooks and excel softwareAdministered payroll procedures including work hours calculations, business expenses and other deductionsCreated and maintained filing systems and prepared business transactions accurately

Office Clerk/Newcomers Assistant (Part-Time), YMCA, Toronto 2007-2011Conducted clients assessment, provided supportive counseling to help newcomer clients to resolve their issuesHandled database systems, inventory inspection, and correspondence as well as developed program flyersAssisted newcomers in the resource centre with general computer use and provided program informationCompleted other general clerical duties, including organizing files, ordering office supplies, faxing photocopying

Office Clerk/Social Worker Assistant, City Councilor Anthony Perruzza City of Toronto 2010Assisted with constituency case work, drafted e-mails, letters, memos and other correspondence on behalf of the CouncillorReceived incoming phone calls, answered clients inquires and provided information to the community areaUpdated and maintained database, spreadsheets, contact lists and events calendarsAssisted in organizing events and campaigns as required

Customer Service Representative, BMO, Toronto (Internship) 2009Worked and was trained as a teller and provided excellent customer service Provided translation and interpretation services for Korean customersCarried out the daily ABM cash counts, cash listings and balancing dutiesProcessed deposits, bill payments, invoices, withdrawals, drafts, money orders, currency exchanges, and credit card transactions

Cashier/Customer Service, Japango Sushi, Toronto 2005-2007Handled cash register by accepting customer payments in cash, debit and credit cards, also prepared transactionsProvided information to customers regarding various products and services

Insurance Agent, Samsung Fire Insurance, Korea 2000-2005Processed risk assessment analysis of various types of insurance claims and premiums paymentsContacted governmental agencies to seek authentic interpretation on specific casesMade key decisions in approving insurance claims using standard rates to quote premiums

Budget and Project Coordinator, YTN (Yeonhap Television News), Korea 1995-2000 Created and maintained account receivables, payables and bookkeeping recordsPrepared bank deposits, tax returns and performed general office dutiesAdministered payroll procedures including work hours calculations, business expenses and other deductionsVerified and examined budget estimates and participated in budget planningSubmitted budget reports for further scrutiny and approvalMonitored budget throughout the year and consolidated data for budget presentation

EDUCATION AND CREDENTIALS

Diploma in Accounting and Payroll Seneca College, Toronto (In Progress)

Payroll Compliance Practitioner Certification (CPA) The Canadian Payroll Association (In Progress)

Bookkeeping Certification Seneca College, Toronto 2012

Quick Books program Certification Toronto District School Board 2010

Financial Service Training Certification Toronto District School Board 2009

B.A. Hon. Economics Seokyeong University, Korea 2001

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