Customer Service Manager

PHONE 719-***-**** EMAIL *****.************@*****.***

JULIE A. BENEDICT

SUMMARY OF QUALIFICATIONS

Highly organized self starter capable of handling a wide range of administrative and managerial duties. Effective in managing multiple priorities and meeting tight deadlines while consistently producing top quality work. Excellent problem solving skills, a strong attention for detail, as well as the ability to develop and simplify procedures. Skilled at building effective, productive working relationships with staff members and management alike. Ability to learn and adapt to the changing work environment. Well defined verbal and written communication skills. Experience in Insurance and Premium Accounting.

EDUCATION

Austin Peay State University Clarksville, TNBachelors of Business AdministrationGPA 3.48 Graduated May 2004

PROFESSIONAL EXPERIENCE

2008-Present Wells Fargo Insurance Services USA Colorado Springs, Colorado

Operations Accounting Specialist / Accounts Payables

Responsible for performing the day to day processing of accounts payable transactions to ensure that the carriers receive payment in a timely mannerReceive and verify invoices and requisitions from the carriers for their accuracy Process checks, wires, ach payments and backup reports dailyReconciliation of territorial spreadsheets to ensure the accuracy of the deposits and credits to the direct bill suspense account.Proficient in Infinity, Nexsure, SOC Tam, SLC Tam, AFW, Vision, Velocity and Encompass systems.Coordinates with Accounts Receivables for commission statements and updates to the suspense account as well as payments posted to the insured’s accounts, Direct Bill for negative direct bill disbursement requests, intercompany transfers, and General Ledger to ensure the accuracy of the postings before the close of the month.Assisted in helping all locations with support and clean up to ensure compliance with accounting deadlines.Successfully cross trained in all Accounts Receivables, Accounts Payables and Direct Bill functions.

2008-2008 HFW Industries, Inc. Buffalo, New York

Order Entry/Purchasing AssistantResponsible for the processing and shipping of multiple orders, creating packing lists, bills of laden, custom forms, quotes, order acknowledgements and final inspection reports. Coordinated with more than 15 shipping companies to ensure the timely delivery of all orders. Established and maintained functional files on all open orders.Prepared Production summaries and Backlog summaries for daily and weekly meetings.

2006-2007 Robert L Beshany LLC Colorado Springs, CO

Office AdministratorResponsible for patient interviews, check in and checkout procedures, appointment scheduling, precertification of insurance, answering phones, entering charges, explanation of benefits, and medical records.Researched and reconciled customers' billing inquiries.

2004-2006 Palmetto Imaging (MEDQUEST) Columbia, SC

Senior Patient CoordinatorResponsible for patient interviews, check in and checkout procedures, appointment scheduling, entering in charges, answering phones, explanation of benefits, and medical records.Successfully cross trained in patient care coordinating, scheduling, precertification of insurance policies, and accounts receivables.Processed all aspects of accounts receivable (billings) for a variety of accounts.Generally performed all easy/routine to moderate billings for the department. Assisted in accounts receivable processes to ensure accurate and timely management of billings. Researched billing related issues as necessary to process billings to clients. Analyzed billings and prepared additional reports as requiredAnswered accounts receivable phone inquiries and follow up. Called and/or mailed correspondence to customers as necessary in order to update accounts. Assisted with related special projects, as required.

1996-1998 Tops Friendly Markets West Seneca, NY

Assistant Customer Service ManagerAssisted in the orientation and training process. Prepared weekly personnel schedules. Trained personnel in loss prevention. Prepared variance and analysis reports. Balanced cash drawers. Ordered and maintained supplies.

1995-1996 Quality Markets Lackawanna, NY

Payroll Manager – Front End Assistant Maintained multiple cycle payroll for up to 150 employees. Prepared payroll reports and kept accurate records of forecasted/actual sales. Accountable for maintaining customer satisfaction. Balanced cash drawers and prepared over/short reports on the balances

1992-1994 SPS Temporaries Buffalo, NY

Accounts Receivable/ Accounts Payable ClerkWorked for multiple manufacturing companies while employed thru SPS Temporaries.Handled all activities in accounts payable and receivable. Ensured timely payments of vendor invoices. Processed and sent purchase orders and credit memos. Produced a variety of financial reports. Assisted on completion and maintenance of general ledgers. Responsible for negotiating past due accounts.

COMPUTER SKILLS

Proficient with Microsoft Office Systems (including Microsoft Word, Excel, Power Point, Access, and Outlook. Intermediate Centricity, Practice Manager, ICD-9 and CPT coding. Basic knowledge of HTML website development and Great Plains Accounting software.

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