Customer Service High School

Leia Crum

Email: ********@**-*******.***

Address:

City: Germantown

State: TN

Zip: 38138

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I just really want a steady and dependable career. I need more of a primarily day time job. I am a single mother trying to raise my little boy and I need a job that will go along with his schedule a little better. I am a very hardworker like i said in my headline. I love to work and am very capable of working in a fast pace environment. I am a very friendly, honest and motivated kind of person. I have alot to bring to the table. I think I would be a great asset to any company.

Educational Background:

High School Dipolma from Gateway, Jackson TN 1/2001 to 5/2001 (health careers, math)

Job History / Details:

Experience

April 2011 to Current

Lowe's Home Improvement Bartlett, TN

Customer Service Associate

-Answered customers' questions and addressed problems and complaints in person and via phone.

-Opened and closed the store, which included counting cash drawers and making bank deposits.

-Helped customers select products that best fit their personal needs.

-Maintained visually appealing and effective displays for the entire store.

-Educated customers on product and service offerings.

-Offered exceptional customer service to differentiate and promote the company brand.

-Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

-Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

-Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

-Communicated store policy violations to the leadership team in a timely manner.

-Built and maintained effective relationships with peers and upper management.

-Processed all sales transactions accurately and in a timely fashion.

-Exchanged returned merchandise for customers quickly and efficiently.

-Confirmed that appropriate changes were made to resolve customers' problems.

-Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

-Informed customers about sales and promotions in a friendly and engaging manner.

-Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

December 2010 to April 2011

Kroger Company Memphis, TN

Bakery/Deli Associate

-Handled proofing, baking, packaging of baked goods daily.

-Checked dates, pulled and rotated goods daily.

-Handled customers at the counter promptly and with a smile.

-Fast and prompt order times.

-Worked well with other associates.

-Take orders and instructions from management very well.

-Carefully maintained sanitation, health and safety standards in all work areas.

-Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

-Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

-Cleaned food preparation areas, cooking surfaces, and utensils.

-Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

April 2004 to May 2009

Partner's Bar & Grill Memphis, TN

Bartender

-Up-sold additional menu items, beverages and desserts to increase restaurant profits.

-Took necessary steps to meet customer needs and effectively resolve food or service issues.

-Correctly received orders, processed payments and responded appropriately to guest concerns.

-Communicated clearly and positively with co-workers and management.

-Resolved guest complaints promptly and professionally.

-Mastered Point of Sale (POS) computer system for automated order taking.

-Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

-Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Assisted management with monthly inventory control and weekly stock ordering.

-Operated casher register well.

-Assisted in placing orders from vendors.

-Assisted in keeping inventory.

Education

2001 Gateway Jackson, TN

High School Diploma

-Coursework in Early Childhood Education

-Coursework in Child Development

-Coursework in Biology

-Coursework in Health Services

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