Customer Service Representative
Resume:
Confidential User
Email: ********@*********.***
Address:
City: Batavia
State: IL
Zip: 60510
Country: USA
Phone: 630-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Community High School, West Chicago IL 1/2001 to 6/2008 (General)
Job History / Details:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Active listening skills
Courteous demeanor
Energetic work attitude
Opening/closing procedures
Top sales performer
Telecommunication skills
Data Collection
Proficient in Microsoft
Professional telephone skills
Adaptability
Fast learner
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Quality Communication
Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
June 2011 to Current
Omnicare Medical Supply Services Naperville, IL
Customer Account Specialist
Started out as a Medical Records Representative where in just one year was offered a promotion to be a Customer Account Specialist.
Worked as a team member to get important documentation back so we could bill for our services.
Trained new employees by providing knowledge of specific tasks and policies.
Worked overtime to help out other teams and team members to get the companies holds down.
Adapted easily to any change that was needed.
Cross-trained and provided back-up for other Medical Records Representatives when needed.
Made appropriate phone calls to receive patient information for billing purposes.
Worked daily with Microsoft Work, Excel, and Outlook.
September 2009 to June 2011
Arden Courts Alzheimer's Assisted Living Geneva, IL
Administrative Assistant/Activities Assistant
Answered calls regarding inquires about our company and our services.
Assisted residents for any/all of their needs.
Worked with Microsoft Word and Excel weekly.
Prepared food for the residents and their family as needed.
Worked daily activities with the residents and their families.
Worked as a team member assisting with any work needs.
March 2007 to October 2009
In The Swim Pool Supplies West Chicago, IL
Customer Service Representative
Started out as a Call Center Representative and in just a couple months was promoted to a Customer Service Representative.
Described product to customers and accurately explained details and care of merchandise.
Recommended, selected and helped locate and obtain out-of-sock product based on customer requests.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Computed accurate sales prices for purchase transactions.
Assisted customers via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Ensured superior customer experience by addressing customer concerns, demonstration empathy, and resolving problems on the spot.
Educational Background
2008 Community High School West Chicago, IL
General
Took keyboarding and Microsoft classes.
Contact this candidate