Manager Customer Service

Jami Featherston

Email: ********@**************.***

Address:

City: NRH

State: TX

Zip: 76180

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

18 years experienced Restaurant Manager who oversaw a high-volume, $100K weekly restaurant. Versed in planning daily operations, staffing and inventory management. Has worked in all aspects of the restaurant/bar industry. Highly motivated individual looking for growing company to sharpen skills and to continue career path.

Educational Background:

High School Dipolma from Eastern Hills, Ft Worth TX 1/2001 to 5/1996 (General)

Job History / Details:

Summary

18 years experienced Restaurant Manager who oversaw a high-volume, $100K weekly restaurant. Versed in planning daily operations, staffing and inventory management. Has worked in all aspects of the restaurant/bar industry. Highly motivated individual looking for growing company to sharpen skills and to continue career path.

Highlights

18 years Restaurant/Bar experience

Staff development

Customer-oriented

Strong leader

Full service restaurant background

Supervisory skills

Payroll processing

Kitchen Management trained

Experienced waitress

Texas Food Manager Certified

Entertainment Scheduling

Catering Coordination

Employee recruitment

Hiring and training

Operations management

Adaptable

Negotiating vendor and equipment cost

Inventory management/ purchasing

Experienced Bartender

POS Setup Trained- Aloha, Micros, Focus, Revention

TABC Certified

Working/Managing $10K-100K week establishments

Function/ Party Coordination

Experience

Current to 12/3/2012 12:00:00 AM

Company Confidential Arlington, Texas

General Manager

-Schedule and direct staff in daily work assignments to maximize productivity.

-Efficiently resolve problems or concerns to the satisfaction of all involved parties.

-Continually monitor restaurant and took appropriate action to ensure food quality and service standards were consistently met.

-Counsel and discipline staff when necessary.

-Increased weekly revenue by 20 percent.

-Work closely with the chef and cooks to determine menu plans for special events or occasions.

-Regularly update computer systems with new pricing and daily food specials.

-Develop and maintain a staff that provide hospitable, professional service while adhering to policies and business initiatives.

-Manage accounts payable, accounts receivable and payroll.

-Initiated negotiations regarding vendor contracts and kept updated records of contracts.

-Perform restaurant walk-throughs to gauge timeliness and excellent service quality.

-Perform checkouts of servers and bartenders to ensure that all tickets were accounted for.

-Ensure proper cleanliness was maintained in all areas of the bar and front of house.

-Minimize loss and misuse of equipment through proper restaurant supervision and staff training.

-Continually monitor restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Current to 12/3/2012 12:00:00 AM

BoomerJacks Bedford, TX

Assistant Manager

-3 years

-Started as waitress; moved to bartending then into management within the first year.

-Worked at all (4) locations.

-Opened (3) locations. (2) as manager (1) as waitress.

-Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

-Efficiently resolved problems or concerns to the satisfaction of all involved parties.

-Scheduled and directed staff in daily work assignments to maximize productivity.

-Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

-Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

-Developed and maintained exceptional customer service standards.

-Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

-Ensured proper cleanliness was maintained in all areas of the bar and front of house.

-Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

-Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

-Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

-Regularly updated computer systems with new pricing and daily food specials.

-Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

-Counseled and disciplined staff when necessary.

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