Customer Service Sales

Darryl Hollimon

Email: *********@********.***

Address: ***** ***** *****

City: Country Club hI

State: IL

Zip: 60478

Country: USA

Phone: 312-***-****

Skill Level: Experienced

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Darryl L. Hollimon, MBA

18629 Loras Court, Country Club Hills, IL 60478

312-***-**** (C) 708-***-**** (H)

**********@*****.***

Summary of Qualification

Over twenty years of results-driven management performance working in both private industry and academia. Over ten years of field tested experience in managing a variety of revenue accounts in the Midwest region supporting superior customer service delivery to primary care, orthopedic, anesthesiology, cardiology, psychiatry, neurology, podiatry, rheumatology, emergency room, and endocrinology practicing physicians. Provided managerial expertise to analyzing account projections and facilitating and implementing strategies for planning, problem solving and providing innovative and strategic ideas to satisfy customer needs and demands.

Professional Experience

Inventiv Commercial Services 2011 to May 2012

VSR Sales Professional

Contract pharmaceutical sales position responsible for sales accounts and targets associated with products developed by Boehringer Ingelheim Pharmaceuticals in the Orland Park territory.

Caesars Entertainment; Hammond, Indiana 2010 to 2011

Account Executive

Presently acting as the primary growth engine for VIP marketing, owning outbound sales telemarketing to a broad range of Caesars customers.

* Responsible for developing and maintaining target client list through direct mail, email, telemarketing, and leveraging databases.

* Actively participating in telephone solicitation and coordinates personalized direct mailings for assigned cities.

* Utilizes transportation resources, including 30-seat jet, corporate jet, direct mail, and customer point-of-service support to actively recruit VIP players.

* Supports and cultivates new ideas and methods to deliver business solutions.

* Identifies ways to improve increase efficiencies or improve product or service.

* Responds to and consistently meets the needs of new clients.

Pfizer, Inc.; Highland Hills, Ohio 1999 to 2009

Professional Healthcare Representative 2

Pfizer is currently one of the top pharmaceutical companies in every major market around the world. As a Professional Healthcare Representative my duties were varied, but focused on managing various regional sales accounts and targets. Responsibilities entailed coordinating pharmacy initiatives with the following hospitals: Saint Margaret Mercy Hospitals Hammond and Dyer, Methodist Hospital Gary, Community Hospital Munster, East Chicago Community Hospital, Advocate Trinity Hospital, Saint Bernard Hospital, South Shore Hospital, Mercy Hospital, and Provident Hospital of Cook County. Managed preceptorship, journal club, and grand round opportunities for territory representatives of all clusters with University of Chicago Hospitals. Instrumental in having assigned products added to the formularies of noted institutions. Success was dependent upon remaining current and demonstrating a strong understanding of necessary disease states and communicating necessary technical, scientific, product and disease management information to customers. As a result of my efforts, I was awarded the Winner of Excellence in Execution Award in POA1-2002, inducted in the 70% Market Share Club for the COX-2 market for Upjohn 1; and inducted into the 60% Market Share Club for Detrol LA for Upjohn 1. Over ten years of experience resulted in:

* Appointment to the Vice-President`s cabinet in recognition of being one of the top 10% of representatives. Positioned number one out of seventy-two in 2002 and number five out of sixty-one in 2006.

* Appointed team leader for managing and resolving various district and regional issues related to product sales.

* Helped to implement strategies for the successful addition of Detrol LA to the Chicago Board of Health formulary.

* Coordinated the Humana pull-through project for Detrol LA.

* Developed and facilitated having key physicians in the Midwest area as speaker advocates for Celebrex, Lyrica, Detrol LA, Exubera, and Aricept.

* Recognized by regional and district sales managers while serving as regional speaker on selling strategies for the product Lyrica.

Western Illinois University; Macomb, Illinois 1985 to 1999

Admissions Counselor Office of Admissions

As an Admissions Counselor for Western Illinois University, I reported to the Director of Admissions. Responsibilities included coordination and support of certain invitational programs of the Office of Admissions, as well as some others in conjunction with the Office of Minority Affairs. Also coordinated and facilitated communication with the high school and independent counseling communities. Developing and implementing recruitment plans and strategies, counseling, outreach and application review were all significant functions of this position in the greater Chicago area. As an Admissions Counselor, I accomplished the following:

* Recruited both minority and non-minority students for all Western Illinois University`s academic departments via college fairs, home visits, high school and community college visits and community agencies.

* Developed strategic marketing objectives, vision and goals for Western Illinois University as a member of the enrollment management team.

* Co-developer of the various marketing and recruitment plans for the university.

* Advised and mentored non-traditional students on career choices and provided tutoring and assessment.

* Developed a national award winning Alumni program for the university.

* Managed Macomb Admissions Office during summer semesters with a staff of 18 people.

Walgreens; Chicago, Illinois

Assistant Store Manager 1983 to 1985

As Assistant Store Manager my responsibilities involved managing inventory controls, loss prevention, budgeting/forecasting, merchandising. Insured and maintained store cleanliness and customer service standards. Prepared weekly agendas for Pharmacy Supervisor, district trainer, loss prevention specialist and led bi-weekly management meetings. Trained store personnel to read and interpret operating statements, budgeting, sales merchandising and shrink control. Participated in the recruitment of all pharmacists and personnel. Provided input in personnel performance reviews.

Education

Western Illinois University, Macomb IL 61455

Master of Business Administration (MBA)

Western Illinois University, Macomb, IL 61455

Bachelor of Business Administration (BB)

Community Involvement and Activities

* Trustee Board Member at New Faith Church

* Vice-President of the Western Illinois University Chicago Alumni Committee

* Member National Sales Network Chicago chapter

* 2004 Western Illinois University Alumni Achievement Award Recipient

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