Customer Service Manager

Jeri Johnson

Email: ********@******************.***

Address:

City: Vancouver

State: WA

Zip: 98662

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My career goals are to establish a long term position in a company where my assests can be utilitized on a regular basis. I am a team player and very dedicated to getting the job done. I work hard on mastering new tasks and identifying ways to improve, always.

Educational Background:

High School Dipolma from University of Phoenix, Oakland CA 1/2001 to 10/2011 (Business Administration)

Job History / Details:

Highlights

Microsoft Office proficiency

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Self-directed

Medical terminology

Schedule management

Insurance eligibility verifications

Professional and mature

Strong problem solver

Advanced MS Office Suite knowledge

Resourceful

Dedicated team player

Strong interpersonal skills

Proofreading

Understands grammar

Accomplishments

Promoted to Senior Clerk after 18 months of employment.

Increased office organization by developing more efficient filing system and customer database protocols.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Successfully planned and executed corporate meetings, lunches and special events for groups of 175 employees.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience

August 2010 to Current

SW Washington Agency on Aging and Disability Vancouver, WA

IP Specialist

Manage Individual Provider contracts for agency clients.

Run training and continuing education reports to identify delinquencies.

Notify case managers of terminations.

Conduct background checks for new and existing providers.

Maintain files and communicate with providers regarding client concerns.

January 2002 to June 2009

Contra Costa County Martinez, CA

Experienced/Senior Level Clerk

Worked for Mental Health, Sheriff and Public Works Departments.

Began as an Experienced Level Clerk, was promoted to Senior Clerk within 1.5 years of employment.

Combined responsibilities include receptionist, schedule coordination/time sheet processing, patient record updates, arrest warrant updates to on-line records and customer service.

As the clerical responsible for an entire division at Public Works, I finalized all correspondence, processed daily customer requests, scheduled meetings, completed large mail merge projects for public outreach, finalized plans and specifications and maintained all filing.

August 2000 to March 2002

California Wear/Bay Related Richmond, CA

Business Co-Owner

Responsible for most legal, accounting, marketing and administrative functions associated with running a small business.

Additionally, coordinated sales training for all new employees.

December 1998 to October 2000

FLR Levine Fricke Emeryville, CA

Administrative Services Manager

Ran daily operations for corporate office with the assistance of up to five support staff.

Made final decisions for reception, mail room and facilities.

Represented the Administrative department in an operations group that made ultimate decisions regarding policies and procedures for the entire company.

July 1994 to November 1998

Levine Fricke Recon Emeryville, CA

Office Resource Supervisor

Purchased supplies, furniture and equipment for the headquarters office of 175 employees.

Office telephone system administrator, DMV coordinator, cellular phone coordinator, facilities contact, off-site storage and supervisor of three administrative employees.

Assisted manager with budget preparation, office moves and approving invoices.

April 1992 to October 1993

U.S. Navy Pearl Harbor, HI

Divisional Secretary

Primarily processed confidential service member's requests, pay inquiries, record adjustments and emergency issues.

Education

2011 University of Phoenix,

Business Management, Campus/Online, BSM Licensed Appraiser (Trainee), Office of Real Estate Appraisers, Sacramento, CA Peralta Community Colleges, Business Administration, Alameda/Oakland, CA EMMA Training for Telephone System Administrator, Irving, TX Time Management and First Time Supervisor Skills Seminars, Emeryville, CA

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