Customer Service High School

Blaine Koker-Tatalovich

Email: ********@**********.***

Address:

City: Cudahy

State: WI

Zip: 53201

Country: USA

Phone: 262-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Top performer with exceptional interpersonal, communication and public relations skills that allow the development of strong rapport with individuals on all levels. No problem is left unsolved and a quick and safe solution to everything is always the answer. A consistent high level of performance dealing with people and services requiring solid management, organizational, time management and negotiating abilities. Highly motivated to succeed. Energetic and assertive, adept at the coordination and implementation of multi-faceted operational procedures in established operations. A sound professional attitude with pride in personal performance. Seeking a position that will challenge and use management and sales experience, education and acquired skills to positively impact company performance and profitability while providing personal and professional growth.

Educational Background:

High School Dipolma from University of Wisconsin - Milwaukee, Milwaukee WI 1/2001 to 5/2012 (Computer Science)

High School Dipolma from United States Army, Milwaukee WI 1/2001 to 11/2012

High School Dipolma from Waukesha South High School, Milwaukee WI 1/2001 to 11/2012

Job History / Details:

Professional Profile

Top performer with exceptional interpersonal, communication and public relations skills that allow the development of strong rapport with individuals on all levels. No problem is left unsolved and a quick and safe solution to everything is always the answer. A consistent high level of performance dealing with people and services requiring solid management, organizational, time management and negotiating abilities. Highly motivated to succeed. Energetic and assertive, adept at the coordination and implementation of multi-faceted operational procedures in established operations. A sound professional attitude with pride in personal performance. Seeking a position that will challenge and use management and sales experience, education and acquired skills to positively impact company performance and profitability while providing personal and professional growth.

Qualifications

Strategic thinker

Extensive training in Air Defense Battle Management Systems Operating

Experienced team leader and supervisor

Innovative problem solver

Dedicated professional with a reliable military work ethic

Excellent communication and customer service skills

A quick learner; flexible and adaptable to change

Secret government clearance

Relevant Experience

Hands on experience and training on multiple power generators used for military equipment and vehicles.

Experience

April 2012 to Current

Wisconsin Army National Guard Milwaukee, WI

14G Air Defense Battle Management System Operator

Operates with equipment systems that guard against aerial and space attack. Provide situational awareness and warning from airspace. Conduct the planning and execution of airspace management required for supported echelon. Responsible for air defense airspace management cell equipment march orders, emplacements and level system maintenance. Evaluate intelligence data for force/engagement operations. Operate LAN, WAN and remote video displays.

October 2011 to May 2012

Buffalo Wild Wings Milwaukee, WI

Waiter

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Escort customers to their tables. Explain how various menu items are prepared, describing ingredients and cooking methods. Inform customers of daily specials. Prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Stock service areas with supplies such as coffee, food, tableware, and linens. Change televisions to appropriate games as per customer request.

August 2011 to January 2012

University of Wisconsin - Milwaukee Milwaukee, WI

Security Officer

Patrol assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards. Investigate and/or report hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintain contact with campus police. Check doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submit information to supervisor. Observe activity and traffic in assigned area to enforce university rules/regulations; alert visitors of infractions. Assist any persons in building or on grounds needing directions or campus information. Escort people/property to desired destination when monies, documents or safety of property or persons are a concern. Respond to alarms and dispatched calls; decide what actions to take based on situation, facts known and position limitations. Decide when incident requires written report; decides which report form to use and submits to supervisor. Unlock buildings/doors after checking identification and compliance with university policies. May assist law enforcement officers with crowd control and surveillance at large public events.

April 2010 to July 2011

Walmart Waukesha, WI

Lawn and Garden

Responsibilities include provide assistance to the customers according to their assessed needs. Provide information on the features of the product and knowledge regarding the item to sell. Maintain the in-stock condition of areas assigned by the supervisor. Ensure the customer satisfaction and drive sales. Describe and teach customer about the fertilizers, seeds and different grills. Inform the customers about the different types of the pest control chemicals. Explain various irrigation and landscape techniques to the customers. Ensure the cleanliness of the assigned areas. Answer the queries and solve their issues.

July 2009 to July 2010

K-Mart Waukesha, WI

Customer Service

Assist customers with returns, purchasing store protection plans and service packages. Scheduling in-home services via online interface. Answer telephone inquiries from customers and stores regarding the status of units and other service issues. Assist with new employee training including store policies, services, financing options and register operations.

Education

2015 University of Wisconsin - Milwaukee Milwaukee, WI

Bachelor of Science Computer Science

Currently pursuing a computer science degree

On track to obtain my degree in the spring of 2015

3.8 GPA

2013 United States Army Ft Sill, OK

Air Defense Battle Management System Operator Air Defense Artillery

Distinguished Honor Graduate

"Espirit De Corps" Award

Army Achievement Medal for Squad of the Month

Top Physical Training award

Squad Leader

2011 Waukesha South High School Waukesha, WI

High School Diploma General

Top 10 percentage of class

Graduated with honors

Varsity wrestler

High ACT score

Affiliations

Private E-2, Wisconsin Army National Guard, 2011 - Current

Contact this candidate