Engineer Support
Resume:
Ralph Fontones
Email: *********@********.***
Address: *** **** ***
City: Avenel
State: NJ
Zip: 07001
Country: USA
Phone: 484-***-****
Skill Level: Experienced
Salary Range: $75,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Ralph Fontones
326 Ella Ave Avenel, NJ 07001
*********@********.***
OBJECTIVE To secure a Technical Support opportunity that affords professional and personal growth.
SKILLS
*Knowledge of Cisco Routers and Switches.
Cisco Routers (1700, 2620, and 3745)
Cisco LAN Switches (2900, 5500, and 6500)
*ZIP, RIP, OSPF, EIGRP, IP, Frame-Relay, T1, T3, Ethernet Gigabit Ethernet
*Spectrum, HP Openview, Cisco Works, Wireshark
*MS Office, Window 2000 / NT / XP / 98 / 95
EXPERIENCE
11/08- present D1/Sun Micro, Princeton, NJ Technical Support
* Server Support, Break Fix, hardware installs & Configurations of HP Servers,C6500,C7000 chassis & Blades, IBM & Sun equipment.
* Document support progress using Remedy, Aperture & Change Management Ticketing systems.
* Troubleshoot Microsoft application problems using MS Event Viewer, Hardware issues using IML and VC ESX logs.
* Assist Admins on numerous communication problems regarding remote access to Servers via network.
* Work closely with NOC team in troubleshooting network issues.
10/2004-10/2008 Key Systems, New York, NY
* Full time Consultant/ Lehman Brothers Server Support
* Provided support on remote system hardware & Configuration (IBM-RSAll & CPQ ILO).
* Responsible for all Hardware repairs on PCs, printers and Servers (Compaq & IBM)
4/2003-09/2004 Key Systems, New York, NY
Consultant/Server Support for Goldman Sachs
* Provided hardware support to over 300 servers for an Investment Banking Division.
Use Remote Terminal, RCMD, Dell Open Manage and Dell Perc to check servers remotely.
* Work with Raid 0,1,5,10 and 50 configurations on 3QC and 4DC controllers for expansion arrays,
* Responsible for installing hardware, software, virus patches & firmware upgrades on HP & Dell severs
* Configured network connections via static IP addressing and DHCP.
* Involved in testing Server Build installs with 2003 OS.
2/99-11/02 Bank of America Securities, New York, NY
Desktop Analyst for Prime Brokerage
* Provided desktop and business support to 170 plus Market Data Trading, Non-
* Trading users and remote sites. Problem resolution of desktop hardware/software issues with Compaq
* Desktop, Toshiba laptops, procured and tested Bio-Metrics security software.
* Terut phone equipment, RAS connections, Laser Printers and conference room equipment,
* Provided software installations and PC builds on an NT4.0 platform for various business groups.
SMS Installer Administrator
Responsible for the Integration, Testing and Implementation of product requests from the various Back
Office Departments, created Windows based NT installation scripts using SMS 2.0 installer;
Standardization of application scripts utilizing the latest software versions; Integration testing of SMS
packages for the different Business Units.
10/93-1/99KEY SYSTEMS, New York, NY
* Senior Site Engineer
BANKERS TRUST/NETOPS
* Site Engineer (7/96-7/99)
supported over 2000 servers on a team of 15 people. Team was in charge of hardware support for the in-house and remote location file servers. Responsible for IBM 9595 & 8595 servers, diagnosing hardware problems and determining what configurations were supported within the system. Compaq Proliant support of P2000, P4000, P4500, P5000 diagnosing problems and configuring systems. Familiar with RAID 1 and RAID 5 fault tolerances. Built NT3.51 and Novell 3.l2 servers.
* JOHN WILEY & SONS, New York, NY
* Senior Site Engineer (10/94-7/96)
serviced all PC/Printer hardware and performed upgrades on IBM PC's, Compaq and Acer computers.
* Also diagnosed and replaced all defective network cards in a Token Ring environment. Responsible
* for about 800 computers and 200 laser printers.
* Field Service Engineer (10/93-10/94)
Provided hardware support on Compaq, IBM, Dell and AST desktop computers. Supported Compaq, IBM and Toshiba laptops and HP laser printers. Clients supported included Con Edison, Arthur Anderson, Alexander & Alexander, and Polygram Records.
EDUCATION TRAINING AND EDUCATION:
11/98-12/98 TEKSYSTEMS, New York, NY
MCP/Cert-Microsoft NT
12/85-10/86 ALBERT MERRILL SCHOOL, New York, NY
Electronic Technician - Analog and Digital
Working on getting CCNA & Server+ Certification.
CERTIFICATIONS: CCENT, Microsoft MCP NT 4.0
REFERENCES Furnished upon request
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