Manager Customer Service

Larry Lingenfelter

Email: *********@********.***

Address: **** *. ***** ****

City: Phoenix

State: AZ

Zip: 85050

Country: USA

Phone: 720-***-****

Skill Level: Director

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LARRY E. LINGENFELTER

3811 E. Crest Lane Home: 720-***-****

Phoenix, Arizona Cell: 720-***-****

SUMMARY

Extensive management experience with Fortune 500 companies in all phases of transportation and logistics, including operations, safety, quality improvement, driver pay, logistics planning, key initiative development and implementation. High energy individual with results driven personality. Demonstrated innovative, hands-on leadership style, with focus on problem solving and effective communications. Proven record of safety leadership and development of new and innovative ways to impact safety. Consistently developed, delivered and maintained diverse national, regional and local clients and sales account executive personnel. Proven record with extensive budget planning, P&L responsibility and consistently achieved business plan goals.

PROFESSIONAL EXPERIENCE

Major Accomplishments

Created, designed and implemented an independent contractor analysis model to project IC settlement payment

* Velocity Express - Reduced independent contractor settlement expenses by 7%, or $15.6 million savings annualized.

* Brinks Inc. - Safety program, -Safety Begins with Me!-, generated $2.8 million in savings in the first year.

* Airborne Express - Created, designed and implemented a Terminal Service Plan. Developed a plan to identify, track, and communicate daily service performance on all shipments. This service plan permitted the local management team to identify gaps in service performance. This also permitted the executive team to communicate with customers the effectiveness of the company service. The plan also permitted management to identify service gaps and implement quality controls to improve service performance. Improved daily service levels from below 90% to +99.0% next day by 10:00 a.m.

* Airborne Express - Designed, coordinated, and implemented, ABX ground/air system (By Pass and Bleed Off (BABO) System. This ground system enabled the airline to move packages from Boston to Washington, DC via ground verses air.) Reduced airline expense from $.52/lb. To $.06/lb (This also increased airline capacity).

* Airborne Express - Increased net profits 310%, (from $3.3 million to $13.5 million on annual revenue of $76 million in eighteen months. Total profit margin was 17.5%.

U.S. Transport, Denver Colorado December 2010 to December 2011

Vice President of Operations

Bulk hauling business, (cement, fly ash, lime, and sand), servicing major Colorado / New Mexico construction companies. Identified, created and implemented multiple programs to enhance, safety, service, and equipment issues. Identified multiple opportunities to improve profitability in transportation operations. The opportunities improved profitability over $3,000,000, (or 11.5%), in less than 6 months. Identified and implemented corporate key initiatives for quality improvement, profitability, service, safety, and vehicle maintenance. Improved D.O.T. CSA 2010 score from -Unsatisfactory- to -Satisfactory- within 9 months for -Driver Fatigue- and -Vehicle Maintenance-.

Lingenfelter Performance Logistics Inc., Albuquerque, New Mexico 2006 to 2010

President

Consulting business established to analyze transportation operations, operating expenses, profitability, operating performance, and safety results. Assist in developing corporate key initiatives for quality improvement and logistics planning.

Velocity Express Inc., Houston, Texas 2005-2006

Vice President, Independent Contractor Settlement and Route Engineering

Oversee dock and P&D engineering and settlement of all U.S. operations, 2870 independent contractors. Reduced independent contractor settlement expenses by 7%, or $15, 600.00 annualized, within first nine months.

* Created settlement costing model to support reducing IC Settlement objectives, sales objectives and pricing models for improved costing effectiveness.

Brinks, Inc., Houston, Texas 1995 - 2005

Regional Vice President (1995-2005)

Proven record of managing, 35 facilities, 18 regional staff managers, 35 branch managers, six account executives, regional administrative personnel, and 1150 employees over 10 state region. Developed and projected business plans and achieved budget goals on consistent basis. Initiated and developed multiple projects supporting corporate key initiatives.

* Region generated over $100 million in revenue with $19.5 million in annual profit.

Fed-Ex Ground / Roadway Package System, Dallas, Texas 1990 - 1995

Terminal Manager, (1993 - 1995)

Terminal Manager, San Jose, California, (1991 - 1993)

Terminal Manager, Las Vegas, Nevada, (1990 - 1991)

TNT Skypak, Phoenix, Arizona 1989 - 1990

Branch Manager

DHL / Airborne Express, Philadelphia, Pennsylvania 1984 - 1989

Regional Manager-Mid-Atlantic Region, (1987 - 1989)

Managed, directed and controlled 14 terminals (5 union and 9 non-union), direct reports included 14 managers, 35 supervisors, 320 independent contractors, 185 union drivers, 120 customer service agents and 7 airline/ground operations.

* Received corporate -Top Gun- award, for best cost and productivity company wide.

District Operations Manager, Denver, Colorado (1985 - 1987)

Roadway Express, Phoenix, Arizona 1974 - 1984

District Performance Manager, (1983 - 1984)

* Created, developed and implemented P&D driver performance program.

* Constructed performance program that measured and tracked individual and branch performance.

* Reviewed and conducted engineering standards for branch dock operations and P&D operations.

Terminal Operations Manager, Phoenix, Arizona (1979 - 1983)

EDUCATION

BS, EDUCATION, PENNSYLVANIA STATE UNIVERSITY

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