Engineer Customer Service
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Title:Senior Clerk
******@*****.***
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CANDIDATE ID: 2893110
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EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
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TELEPHONE: 750-***-****
EMAIL: ******@*****.***
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HOTTEST SKILLS: market, engineer, marketing, financial, strategic, pricing, product,
sale, finance, simulation, medical, restructuring, information systems, programming,
economics, growth, profit, retail, retailer, clinic
REVISION: 08-SEP-02
RESUME:
NAME: GILL EAPEN
ADDRESS: CONNOR, Ir 750-***-****
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COUNTRY: USA
EMAIL:
PHONE: 214-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
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EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
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JOB WANTED: Any
RATE NEEDED: Not Entered
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HOTSKILLS:
GILL R. EAPEN
4045 N. O'CONNOR
Irving, TX 75062
******@*****.*** Expertise Over ten years experience in strategy,
marketing, operations, finance and engineering Professional History
1994
-NowDeloitte & Touche Consulting Group Dallas, TX Manager --
Strategy, Marketing, Operations and Finance
1993-1993Hewlett-Packard
Company
Corvallis,OR Strategy Coordination Intern
-- Strategy,
Logistics
1986
-1992Asea Brown Boveri Licolnshire, IL and Atlanta, GA
Software Marketer/Senior Engineer/Principal Engineer/Engineer II
--
Marketing, Engineering
Education 1992-1994 The University of Chicago,
MBA
(Finance, Business Economics) Chicago, IL Honors, Top 50f the
graduating class, Dean's List, GPA 3.9/41985-1986 Northwestern
University,
MS (Computer Aided Engineering) Evanston,IL Murphy
Fellow, Top 50f the grad. class,
GPA 3.9/4, Completed program in 8.5
months 1980
-1985 The Indian Institute of Technology, BTech (Civil
Engineering) Madras, India Honors, First in graduating class, GPA
3.7/4, Accelerated
program Experience Led a team of senior consultants
in the strategic and operational assessment of a commodity retailer
Analyzed processes in the company and identified those with high
leverage for improvement Created a financial model to project the
benefits of various improvement opportunities Designed new pricing
process including new human resources and technology elements
Implemented the design in over 600 operating units spread across the
United States Results: Net profit impact of over $6 mil per year Led a
team managers in the strategic assessment and reengineering of an
equipment manufacturer Performed a strategic assessment and
established goals for domestic and international growth Redesigned the
sales and customer service business processes to achieve the strategic
goals Developed and used a simulation methodology to determine
resource requirements for teams Developed a four-tiered compensation
system for a multi functional team Results: Effected dramatic change
in an environment that is resistant to change Broke the paradigm of
functional silos and implemented cross-functional teams Led a team of
international consultants in the financial restructuring of a
multinational company Helped coordinate activities among consulting
teams in Holland, Germany, Switzerland, UK & US Created a financial
model to assess benefits from restructuring in the various countries
Created a benchmark operational model based on a manufacturing
location in Switzerland Results: Achieved all set financial
objectives. Net financial impact in the range of $100 mil Provided
engineering and software consulting services for clients in a variety
of industries These include clients from power, aerospace, automotive,
electronics and defense industries Developed engineering analysis and
design software for various applications Designed an optimal transfer
pricing scheme for a multinational hi-tech manufacturing company
Analyzed the organizational structure, managerial incentives, taxes
and information systems Interviewed companies in a variety of
industries to assess current trends in transfer pricing Results:
Recommended an optimal transfer pricing policy for the company
Developed a product and marketing strategy for a software developer
Developed a methodology to assess the market attractiveness and long
term potential Identified market segments for entry and new products
for development Results: Developed target marketing strategy
identifying target industries and markets Managed the marketing and
accounting of the software division of a multinational company
Designed and implemented a marketing strategy increasing product
awareness and sales Expanded the division to include complementary
programs and new computer services Created an automated billing and
account tracking system Negotiated and closed software contracts with
defense, aerospace and automotive companies Results: Increased sales
by 30%. Provided effective transition during critical personnel
turnover. Developed a long term strategy for a university medical
school and hospital Analyzed market trends including competitors,
demographics, mix, utilization and regulation Identified solutions for
the medical school to leverage research strengths into clinical health
Results: Developed the strategic imperative and specific action steps
to achieve it Developed a methodology to determine core competencies
of a high technology company Results: Aided decision making on
out-sourcing, plant locations and future logistical systems Performed
the financial benchmarking of a defense equipment manufacturer
Benchmarked sales and operational variables and capital structure
against a peer group Assessed the marketing position and performed
benchmarking of shareholder returns Results: Developed a clear
understanding of the company's current position Developed
recommendations on future course of action Created the vision, goals
and implementation plan to reengineer a professional services firm
Analyzed competitive, customer and technology trends and developed
future scenarios Evaluated alternatives and selected areas to focus to
enhance competitive advantages Results: Implemented the design in all
operating units spread across the country Recent white papers
Cross-functional work teams - An inescapable paradigm for successful
companies A simulation methodology to determine workload in team based
organizations Product configurators - Solution for mass customization
A case study on process variability, measurement and control
mechanisms Foreign currency market - Some statistically significant
observations Other Interests High Energy Physics -- Grand Unification
Theories, Development of the Universe Artificial Intelligence --
Programming languages, Decision Making Applications Music and
Literature -- Hard Rock Lyrics, Short stories, Mystery, Comedy Sport
-- Football, Cricket, Basketball, Tennis
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