customer service representative

Jennifer's InformationLocation: OMAHA, NEExperience: 9-12 yearsWork Types:

Willing to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2012-08-15 Helpful Links

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Jennifer Klein

15127 E Plaza Omaha, Ne 68137

Cell: 402-***-****

Email: *******@*****.***

Career Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Core Strengths Strong organizational skills

Accomplishments

Customer Service

Calmed and rapidly resolved conflicts to prevent loss of customers.

Maintained high levels of customer satisfaction.

Financial

Compiled inventory lists and worked with vendors or product pricing and orders

Handled high volumes of sales with cash, credit and gift card transactions, balancing cash drawers at the end of a shift with 100% accuracy.

Product promotion

Up-sold products and motivated customers to upgrade current products.

Work Experience

Customer Advocate, Auto Club Group

07/2010-Present

Received multiple reviews acknowledging my high level of dedication to excellent customer service.

Guaranteed positive customer experiences and resolved customer complaints.

Directed calls to appropriate individuals and departments.

Advised customers on products and purchases.

Developed a reputation as an efficient service provider with high levels of accuracy.

Helped drive company goals.

Trained new employees by providing knowledge of specific tasks and policy

Retail Associate/Department Supervisor, JCPenny

04/2006-01/2009

Implemented new processes and systems for improving customer satisfaction.

Organized weekly reports to track sales

Earned management trust by serving as a key holder, opening and closing the store

Greeted customers as they entered the store to ascertain what they needed/wanted

Answered questions regarding store products while maintaining knowledge of current sales

Helped coordinate store fashion events under strict deadlines

Trained new employees by providing knowledge of specific tasks and policy

Communication Specialist, LakesideHospital

06/2004-05/2006

Managed a wide variety of customer service and administrative tasks to resolve patient issues quickly and efficiently

Cross trained and provided back up support such as working as a CAN on the patient floor

Answered a busy multi line phone system and routed calls to appropriate places

Maintained and distributed daily nursing schedules

Promptly responded to general inquiries from patients, staff and doctors via phone, email, fax, paper mail

Educational Background

CNA certificate: Metro Community College 2005 Omaha, Ne

General Studies: Metro Community College 2004-2005 Omaha, Ne

High School Diploma: Millard South High School 2004 Omaha, Ne

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