Customer Service Sales

Lionel Harrison

Email: ********@***********.***

Address:

City: Concord Township

State: OH

Zip: 44077

Country: USA

Phone: 216-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Well-qualified marketing professional adaptive to changing market conditions. Demonstrated ability to provide leadership to an organization with a focus on revenue and product longevity. Recognized as a decisive leader and excellent team player.

Educational Background:

High School Dipolma from University of Phoenix, Independence OH 1/2001 to 11/2012 (Marketing/Business Administration)

Job History / Details:

Career Focus

Well-qualified marketing professional adaptive to changing market conditions. Demonstrated ability to provide leadership to an organization with a focus on revenue and product longevity. Recognized as a decisive leader and excellent team player.

Summary of Skills

Strategic planning

Creative Problem Solver

Customer Service

Sales

Budgeting

Computer Proficient

Self Starter

Client Relations

Advertising

Presentation Skills

Good Oral and Written Skills

Multi- Task Management

Accomplishments

Sales and Marketing

Increased annual gross sales by 15 percentage .

Maintained 3 month rolling average of 115 percentage or higher to quota.

Client Interface

Managed account both business and personal for multiple clients.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Product Roll-Out

Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.

Organizational Development

Implemented strategy targeting high-profile clientèle.

Team Management

Managed teams of 5 to 20 professionals

Professional Experience

November 2010 to October 2012

Verizon Wireless Mentor, Ohio

Senior Sales Consultant

Worked with cross functional resources to implement direct marketing programs, reaching a 10 percentage increase in customer base.

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

Meet clients in order to negotiate and finalize the deals

Analyze market trends for competitor strategies and develop counter strategies

Monitor and supervise the performance of my sales team consisting of 12 to 15 individuals.

Coordinate with Regional Manger in developing long term goals and strategies to increase store sales and productivity

Ensure employees are properly trained

Lead team huddles and manage the sales floor

Coordinate and work with marketing team to promote the company at local events.

December 2009 to October 2010

JP Morgan Chase Bank Bedford Heights, Ohio

Personal Banker

Create a friendly professional relationship with customers

Provide excellent customer service Cross sale product to acquire 100 percent of customers business

Identify customers needs and manage their portfolio's while offering them suitable banking products.

Communicated with customers, employees and other individuals to answer questions and explain information.

August 2006 to December 2009

Walgreens Company Cleveland, Ohio

Senior Pharmacy Technician

Maintain records and patient confidentiality

Manage 3 to 8 technicians schedule and productivity

Oder and maintain equipment, stock and supplies for department

Communicated with customers, employees and other individuals to answer questions and explain information.

Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Education

2012 University of Phoenix Independence, Ohio

Bachelor of Science Marketing/Business Administration

Coursework in Selling Skills and Techniques and Consultative Selling

Coursework in International Finance, Statistics and Microeconomics

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