Customer Service High School

Kimberly McDowell

Email: ********@*********.***

Address:

City: Haverhill

State: MA

Zip: 01832

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.

Educational Background:

High School Dipolma from Haverhill High School, Haverhill MA 1/2001 to 6/2002 (General Studies)

High School Dipolma from South University, Haverhill MA 1/2001 to 12/2012

High School Dipolma from Northern Essex Community College, Haverhill MA 1/2001 to 12/2012

Job History / Details:

Summary

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.

Highlights

Superior communication skills

Cheerful and energetic

Flexible scheduling

Dependable and reliable

Superior organization skills

Effective team player

Experience

September 2012 to Current

Pearle Vision Methuen, Massachusetts

Optical Professional

Recommended and helped customers select merchandise based on their needs.Informed customers about sales and promotions in a friendly and engaging manner. Looked up patient's insurances and called and confirmed to make sure insurances were still valid in order for patients to get the best vision care possible.

April 2011 to Current

Walmart Plaistow, New Hampshire

Customer Service Associate

Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Trained new employees on company customer service policies and service level standards.

March 2011 to August 2011

Early Autism Project Columbia, South Carolina

Line Therapist

I worked with autistic children and helped them to learn basic skills in order for them to gain some more independence and life skills. This job required a lot of patience for some of the children were very high on the autistic scale and it was very rewarding to help them accomplish new skill sets,

Education

2002 Haverhill High School Haverhill, Massachusetts

High School Diploma General Studies

South University Online,

Forensic Science

I was working on obtaining my Bachelors degree in Criminal Justice with the focus in forensics. I started in October of 2010 and stopped in May of 2012 due to the fact that my work schedule became too hectic to maintain my school schedule.

Northern Essex Community College Haverhill, Massachusetts

Associate of Science Paralegal

I went through all the classes for this degree but was unable to obtain an internship so therefore was unable to graduate with my associates degree.

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