Customer Service Supervisor

Experienced

Date: ****-**-**, **:**PM *************@*******.***

Robert John Shaw

* ******** ******

Sloan, NY 14212

**********@*******.***

***************@*****.***

716-***-**** Cell

716-***-**** House

EMPLOYMENT

- Renzenberger inc.(Norfolk Southern Railroad)(December 2011-Present)

*Transporting Railroad crews to and from their trains

*Transporting Conductors along tracks from beginning to end of trains

*Delivering paper work from train tower to crews in train yards

*Following strict safety guidelines

*Maintain high standard of excellence

- Huntington Maintenance(June 2011-December 2011)

*Stripping Floors using power stripper

*Waxing Floors wax and mops

*Buffing Floors using propane buffer

*Scrubbing Floors using power scrubber

*Cleaning Business Windows using window cleaning tools

*Cleaning Resisidential Windows using window cleaning tools

*Maintained high standard of excellence

-AAA of WNY(February 2008-December 2008)

*Changing tires using four way tire iron and jack

*Plugging tires using tire plugs

*Jump start vehicles using Jump box and Jumper cables

*Removing and installation of car batteries

*Sales of car batteries, starters, and alternators

*Removing and installation of starters

*Removing and installation of alternators

*Unlocking vehicles using lockout tools

*Customer Service

*Following strict safety guidelines

*Towing vehicles operating wrecker style tow truck

*Maintained high standard of excellence

-U.S Xpress Enterprises(March 2007-November 2007)

*Reading Maps

*Planning Routes using Maps

*Uncoupling Trailers from truck

*Coupling Trailers to truck

*Loading truck using fork lift or power jack

*Unloading truck using fork lift or power jack

*Following all DOT Guidelines, Safety rules and Regulations

*100% on time performance award

*Maintained High Standard of Excellence

- First Choice Inc.(Buffalo Bills Ralph Wilson Stadium November 1997-August 2001)

*Supervisor of Stadium Operations(August 2000-August 2001)

*Assistant Supervisor of Stadium Operations(August 1998-August 2000)

*Assistant Supervisor of Stadium Field House Operations(December 1997-August 1998)

*Painting Stadium in off season and during season using painting tools

*Tarping and untarping NFL Football Field

*Setup and Takedown of NFL Football Equipment Before and after games

*Setup and Takedown of the NFL experience

*Cleanup of Stadium and grounds after games

*Maintained Stadium Grounds Before, During, and After season

*Power Washing using Power Washer

*Interact with NFL Football Players

*Maintained high standard of excellence

EDUCATION

Dr. Charles R. Drew Science Magnet(September 1987-June 1995)

Buffalo Traditional High School(September 1995-June 1999)

Rochester Institute of Technology(August 1999-June 2001)

Glenmont Job Corps Academy(March 2002-August 2002)

HONERS

U.S Army ROTC Color Guard Commander(1997-1999)

U.S Army ROTC Sargent First Class(1998-1999)

H.S Swim Team Captain(1997-1999)

H.S Soccer Team Captain(1996-1999)

H.S Baseball Team Captain(1997-1999)

Job Corps Men's Softball Team Captain(2002-2002)

CERTIFICATIONS

Class A CDL(2002-Present)

Tanker Endorsement

Volunteer Fire Fighter(2003-Present)

FEMA 100 Certified

FEMA 200 Certified

FEMA 201 Certified

FEMA 700 Certified

Lockout Specialist Certified

Light Duty Towing and Recovery Certified

REFERENCES AVAILABLE UPON REQUEST

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