Manager Customer Service

Confidential User

Email: ********@****-****.***

Address:

City: Waldorf

State: MD

Zip: 20601

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced retail management professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Chopticon High, Morganza MD 1/2001 to 6/1994 (Business)

Job History / Details:

Career Overview

Experienced retail management professional with strong leadership and relationship-building skills.

Core Strengths

Strong client relations

Energetic work attitude

Floor set design and visual displays

Staff training/development

Employee scheduling

Inventory Control

Motivate and inspire

Accomplishments

Customer Relations:

Earned highest marks for customer satisfaction, company-wide.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers

Work Experience

April 2011 to Current

Crazy 8 (Gymboree) Waldorf, MD

Store Manager

Implemented new processes and systems for improving customer service satisfaction.

Built long-term customer relationships and advised customers on purchases and promotions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Trained new employees by providing knowledge of specific store policies and procedures.

Maintained cleanliness and presentation of stock room and production floor.

Helped drive sales goals and achieve monthly quota figures.

Exceeded company objectives with #1 Legendary Service results in district, region, and company.

June 2010 to April 2011

Bath and Body Works Waldorf, MD

Assistant Manager

Hired and trained all team members.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy.

Role played with team to improve demo technique to increase key performance indicators such as average transaction and units sold.

February 2010 to June 2010

American Eagle (Temporary) Waldorf, MD

Assistant Manager

Greeted customers entering the store to ascertain what each customer wanted or needed.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Maintained cleanliness and presentation of stock room and sales floor.

Helped prevent store losses by training new/current team members awareness, attention to detail and integrity.

Helped drive sales goals and achieve monthly quota figures.

November 2006 to February 2010

Victoria's Secret Waldorf, MD

Store Manager/Co-Manager

Hired and trained all of staff as the Talent Manager.

Initiated program that standardized employee training and led to increase in customer satisfaction. (CER) Customer Experience Report

Implemented innovative programs to increase employee loyalty and reduce turnover.

Floor set design and visual displays

Built strong client relationships and provided high value-adding services, resulting in positive increases in key categories.

Educational Background

1994 Chopticon High Morganza, MD

High school diploma

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