Administrative Assistant Customer Service
Resume:
Bethany Kay Buck
Day Phone: 240-***-****
Email: *******.*.****@**.****.***
Availability:
Job Type: Temporary
Work Schedule: Full-Time
Work Experience:
Evolvent Technologies/ ManTech Corporation
Columbus, GA 31905 United States
04/2011 - 06/2012
Salary: 31,500.00 USD Per Year
Hours per week: 40
Administrative Assistant/ Finance Clerk
Supervisor: Lisa Unzicker 706-***-****)
Okay to contact this Supervisor: Contact me first
S-1 Finance Clerk- processing leave forms and submitting them to Finance and Finance Mobilization Team. Update Leave Log book and track all Transmittals. Maintain the Army Records Information System (ARIMS)for the battalion, making sure that each year that all sections are all updated with all changes.
Mail clerk, picking up and delivering mail every third week.
As Company Administrative Assistant- typing up all memos for the company, updating company policy letters. Typing DA31- Leave and Passes, and making sure that all leave packets are completed when submitting to command team for signatures. Type NCOER/OER shells and submit to the supervisor for completion, then prrof prior to submitting to the S-1. Typing Award shells and sending to the recommender for completion, then proofing the document and making sure that all supporting documents are ready to turn-in to the S-1.
L-3 Communications
Frederick, MD United States
09/2006 - 01/2009
Hours per week: 40
Network Administrator
Help Desk Support
- Working 40 hour weeks on different shifts, as needed, and sometimes on the weekends.
- Customer Service Center open 24 hours and 365 days a year. The CCSC works directly in Support of ITA- CCSC Organization.
-- Knowledge of current Army and DOD Policies and Regulations, as we use them for the process of installing software, creating accounts and other such requests.
--Answer phones promptly and efficiently process and prioritize requests for help with their PC, CAC card, software, and other hardware within the office. Knowledge of all Microsoft Office applications so that I can better assist customers with errors or problems.
Log tickets by proficiently taking the customer's information and typing in all information that applies, for cases that can not be solved remotely over the phone or by remote computer.
-- Use of Digital Scanner, Fax Machines and Copiers
Temporary Position-
Assistant Admin (July 2008-October 2008)
- For the Director of the CCSC, Debra Bouslog
She can be reached at 301-***-****.
-- Organizing calendars for the Director, and all other staff within the CCSC.
Taking Messages for director and receiving general calls for the CCSC.
Organize Files within the Army Filing System, and keeping Directors files organized.
Organize guest visits, prepare conference room for meetings and connect to VTCs for Director.
Keep Supply closet organized and stocked, pick up deliveries.
Make sure that the Copiers and Printer are stocked with paper, and that there are refill toner cartridges. Keep Shredders oiled, and empty bags from shredders, when full.
Vogelweh CDC
Vogelweh, Germany
06/2002 - 08/2002
Hours per week: 30
Child Care Provider
Caring for children from 6wks to 2yrs
Planned educational activities appropriate for all of the children
-- Making sure that the activities are age appropriate and helpful to the child's development and growth.
-- Followed loosely structured daily routines to help children transition and become adjusted with their environment
-- Completed Modules that help you improve your skills, as well assessing the child's development or lack there of.
Creative Chocolates
San Antonio, TX United States
11/2001 - 02/2002
Hours per week: 15
Chocolatier
Keeping work areas clean and then making multiple molded chocolates, chocolate coins, and different chocolate delights.
Brooksville Golf & Country Club
Brooksville, FL United States
09/1998 - 08/1999
Hours per week: 25
Busser/ Dishwasher/ Housekeeper/ Hostess
-- Worked cooperatively with all staff members.
-- Cleared tables and refilled drinks
-- wash all dishes, pots and pans
-- Maintained, cleaned, and organized supplies, latrines, kitchenware, and tables to comply with the standards
-- Greeted, escorted, and provided service to customers
Education:
Hernando High School Brooksville, FL United States
High School or equivalent 06/1999
GPA: 3.8
Relevant Coursework, Licenses and Certifications:
Graduated with Honors and within the top quarter of my class.
Wright State University Dayton, OH United States
Some College Coursework Completed
Credits Earned: 50 Quarter hours
Relevant Coursework, Licenses and Certifications:
All General Education Classes- Undecided
Job Related Training:
Georgia, Fort Benning (June 2009- Present)
FRG Leader for the 14th CSH (Volunteer Time)
Organize meetings, make sure that phone trees are updated and working properly. Knowledge of Army Services that offer support and have outreach options to spouses who are in need. Welcome new families, boost morale of the down range and rear detachment soldiers, help with fundraising. Plan monthly meetings and schedule speakers that coordinate with the deployment cycle.
Affiliations:
14th CSH FRG - Spouse and FRG Leader
*****.******@**.****.*** Indicates professional reference
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