Customer Service Manager
Resume:
Michelle Romano
King City, Ontario
L7B 1C8
Home: 905-***-****
Mobile: 416-***-****
**************@****.***
Attn: Personnel,
I would graciously appreciate an opportunity to join your organization, where I may utilise my skills and experience to contribute positively towards the goals of the company.
I am self motivated, focused, dependable, and organized. Joining an organization such as yours would also give me a new learning experience and further my knowledge and skills. I am looking for full time employment and look forward to meeting with you.
Kind Regards,
Michelle Romano
Enclosed
Profile: Extensive experience in front line outbound/inbound customer service.Excellent typing and telephone skills.Excellent communication and interpersonal skills.Ability to mediate and problem solve.Strong working knowledge of Windows95-Vista, Word, Excel, and Power Point.Willing to learn and accept new responsibilities.Ability to multitask and a tenacity to deliver results.Strong Customer service skills.
Employment History:
ASA ALLOYS
Inside Sales
May 5, 2010 – November 7, 2011
Sold Aluminum and Stainless Steel, as well as some Aircraft Alloy Aluminum alloys 6063, 6061, 3003, 3102, 5083, 5052 Stainless steel alloys 304, 316, 410, 303 Aircraft alloy 17-4,Gained my own client portfolio through cold callingCertain customers within the metal industry that I gained were in the railing business, tool and die companies, machine shops, trailer manufacturers, automotive industry, HVAC manufacturers, sheet metal companies and window and door companies.Customer service through dealing with customer issues, questions and concerns. Dealt with accounts Receivables and Credit such as invoicing and deposits. Filed and organized the existing filing system for the accounts receivableAssisted the human resources manager with file organization, employee files, retrieval of information, keeping track of certain documents, mail distribution and taking attendance. Set up my own filing system for my accountsSent out references for new clientsWorked with SM3 internal systemOrder entry on a daily basis while at the same time dealing with clients and selling the material we were in the market for.Did some purchasing of smaller specialty items for clients if we did not have stock or if we did not stock a certain size or at times material we would not normally stock.
La Reserve Restaurant
Office Administration/Manager
March 10, 2009- November 25, 2009
Booked and planned private events for clientsSet up meeting with clients to go over their details for their private functions, such as menus, location within the restaurant, setting things up if client has special requests.Dealt with accounts receivable and payable. Sent out the information to our payroll personnel for about 8 employees.Responsible for invoicing clients on a bi-weekly or monthly basisWorked with the owner to come up with the weekly schedule for employees.
Ganz/ Webkinz
Customer Support
September 17, 2007- November 11, 2008
Assisted customers with issues pertaining to the websiteInteract with customers on the website / Market research
The Helicopter Group
Junior Administration
December 1, 2006- September 14, 2007
Answering the phone, and setting up accounts on the internal systemInvoicing clients on a bi-weekly basisOrganizing the once a month luncheonKeeping track of inventory and suppliesFiling and organizing the existing filing system.
Woodbridge Toyota
Receptionist/ Part-time
September 17, 2005- November 11, 2006
Assisted customer with bill payments and various account detailsKeeping track of sales activityResponding to escalated customer correspondence issues either in writing or verbal,
mediate and resolve customer concerns with a positive and professional attitude.
Education:
Ontario Insurance Broker Association (RIBO licensing course level 1) - 2012
Humber College
Marketing- 2008
Champlain Institute
Make-up Artist- 2007
Seneca College
Law Clerk- 2005
Cardinal Carter Catholic High School- 2003
References available upon request.
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