Customer Service High School

Steven Bryant

Email: ********@***********.***

Address:

City: Houston

State: TX

Zip: 77016

Country: USA

Phone: 856-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

Educational Background:

High School Dipolma from Delaware State University, Dover DE 1/2001 to 5/2005 (Communications)

High School Dipolma from Delaware State University, Dover DE 1/2001 to 12/2012

Job History / Details:

Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Adaptive team player

Energetic work attitude

Inventory control familiarity

Telephone inquiries specialist

Top sales performer

Customer service expert

Telecommunication skills

Opening/closing procedures

Accomplishments

Exceeded corporate target for customer satisfaction for 11 months in a row.

Work Experience

February 2011 to February 2012

U.S. Security Associates Woodbury, New Jersey

Security Officer

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.

September 2010 to September 2011

ACS(Xerox Company) Cherry Hill, New Jersey

Call Center Rep

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.

August 2010 to March 2011

Walmart Inc Cherry Hill, New Jersey

Overnight Stocker

Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Educational Background

2000 Lenape High School Medford, New Jersey

High School Diploma Communications

2005 Delaware State University Dover, Delaware

Communications Communications

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