Customer Service Manager
Resume:
Pete Jimenez
Email: *********@********.***
Address: **** ****** **
City: Thornton
State: CO
Zip: 80241
Country: USA
Phone: 720-***-****
Skill Level: Management
Salary Range: $55,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Pete Jimenez
*********@********.***
OBJECTIVE
Management or supervisor position within an operations facility where excellent people management and organizational skills will improve operational efficiencies
BACKGROUND SUMMARY
Extensive and progressive knowledge of warehouse operations within a manufacturing, sales, distribution and production environment, including transportation, diagnostics, inventory control functions, asset tracking, computerized assisted picking systems, SAP/ AS400 system knowledge, voice activated pick-pack operation, excellent people management skills with the ability to train and motivate employees, self-starter who works well independently as well as in a team environment, strong internal and external customer service skills, bilingual skills
PROFESSIONAL EXPERIENCE
Core-Mark International
October 2010-October 2012
Aurora, CO
Warehouse Manager
Responsible for the warehouse shipping operation
* Oversee efficient operations of warehouse and transportation dispatch times
* Managed 5 direct reports and 85 indirect
* Enforcing safety and sanitation requirements
* Setting and tracking goals for improving accuracy and production
* Conducting performance evaluations to ensure top performance and quality service to our customers
* Administering the order picking process, including being responsible for order pulling and timely loading of delivery trucks, staffing pick lines with required personnel and confirming out-of-stock reporting
* Oversee quality control function
* Ensures effective marshaling and integrity of DC inventory
Lanter Deliver Systems
December 2009 - October 2010
Denver, CO
Terminal Operations Manager
Responsible for the delivery process
* 3PL for such companies as John Deere, General Motors, Toyota, Case Manufacturing
* Internal and external customer service skills
* Oversee efficient operations of day to day fulfillment orders
* Asset management tracking and reporting
* Ensure policy and procedures are met and followed
Coca-Cola Enterprises
March 2002 - May 2009
Denver, CO
Warehouse Manager (July 2006-May 2009)
Responsible for warehouse operations and one off-site facility
* Managed 5 direct reports and 80 indirect reports
* Managed a $4 million labor and operating expense budget
* Reported KBI (Key Business Indicators) and efficiencies
* Ensured proper process and procedures of load-out volume of 15 million cases annually
Production Supervisor (May 2004-July 2006
Responsible for manufacturing product using efficient and safe manufacturing processes through the supervision of production team members
Warehouse Supervisor (March 2002-May 2004)
Responsible for supervising the warehouse and shipping of incoming and outgoing materials
MSX International
May 2001 - February 2002
Denver, CO
Dock Supervisor
Responsible for daily shipment of fulfillment orders
New Global Telecom
September 2000 - April 2001
Golden, Colorado
Material Handling Specialist
Responsible for daily warehouse operations
Amway Corporation
March 1988 - August 2000
Aurora, CO
Warehouse Operations Crew Leader
Responsible for day-to-day coordination of fulfillment orders
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