Manager Management

NAME: Ric Dreyser

CITY: AUBURN

STATE: ME

ZIPCODE: 04210

EDUCATION:

EMAILADDRESS: ********@****.*******.***

PHONEAREACODE: 888

PHONENUMBER: 735-0784

LASTUPDATED: 6/28/2001

RESUME: Ric Dreyser

1305 Turner Street

* Auburn, Maine 04210

Home: Telephone 207-***-****

* Office Private Line: 888-***-****

Email: ********@****.*******.***

* Web site: 216.147.59.99

EXECUTIVE PROFILE

Chief information officer with broad industry experience, breadth and depth of

technical skill, strong leadership and business orientation. More than 12

years experience in technology, more than 5 years experience in senior

management. Considerable experience planning long-range strategies and

developing projects that radically improve efficiency and competitive

advantage.

*Proven track record of success

*Creator of change

*Capable network engineer/integrator

*Resourceful staff developer & mentor

*Skilled software developer

*Telecommunications technologist

*Innovative problem solver

*Inspiring leader

*Visionary thinker & strategic planner

EDUCATION

Harvard University

-Business Administration and Management: Graduate

Certification

University of New York

- Baccalaureate degree in science of General Business

Westbrook College

- Undergraduate studies in Business and Computer Information

Systems

University of Southern Maine

- Undergraduate studies in science

PROFESSIONAL EXPERIENCE

Vice President of Technology/Chief Information Officer

August 1996

- PresentACORN Inc

.

Lewiston, Maine

Reports to the president of the company. Responsible for two departments with

eleven staff members. Three direct reports: Operations Manager, Lead

Programmer, and Data warehouse Developer.

Hired by this rapidly growing, privately held manufacturer to reinvigorate and

manage the stalled, migration to a new multi-site integrated manufacturing

system. Upon arriving there was an RS/6000 with a barely functional MRP system,

twelve terminals and four PCs. After three years, there are more than eighty

LAN/WAN connections on TCP/IP with voice over frame relay, connecting to one NT

server PDC, one hot standby NT PDC, one NT server BDC, two SQL 7 servers, one

IIS/Proxy server, and one Exchange server. Web technologies have been deployed

for Internet, Intranet, and as

the front end for client-server applications with SQL back-end. Developed SPVN

and E-commerce pilot project including authentication, digital certificates,

signatures, and encryption.

Developed project plans, controlled timelines, and managed end-user

expectations. Designed and wrote change order management system to facilitate

migration process and completed successful implementation after nearly 500

modifications. Developed RFPs, interviewed and selected consultants.

Managed a wide variety of projects including: CAD/CAM design system; bill of

material; shop floor systems for work in process; quality tracking; inventory

bar coding; logistics support; EDI; wide area voice/ data integration;

warehouse management system; and decision support systems. Mentored customer

satisfaction department during area redesign.

* After selling the concept, evaluated, selected, and coordinated the

installation of a warehouse management system that increased picking efficiency

by 50%, virtually eliminated picking errors, and eliminated the need for seven

full time seasonal employees.

* Wrote software to facilitate credit and collections process and reduced the

average age of receivables. One month after implementation the collections

manager reported that with the new system he was "one month and $2,000,000

ahead of [his planned] schedule."

* Architect of the organization's decision support system using data

warehousing techniques in a SQL environment.

* Negotiated telecommunications contract and reconfigured services to reduce

related costs by more than 30% per year.

* Evaluated marketing study designs for survey bias, sample design, and

correlation to prior studies. Developed the data models and performed

quantitative analysis. The resultant data was used in marketing efforts,

product development, and later by an outside market-consulting firm. Saved the

firm more than $100,000 in one consumer market study.

* Developed and sold other members of the senior management team on a

structured project development approach. This "campaign" methodology foresaw

the most common barriers to project development and provided mechanisms to

overcome them. The approach was subsequently used to deploy more than 15

mission critical initiatives and is still in use.

Contract

Consultant / Interim Chief Information Officer1993

- 1996Sisters of Charity Health System / St. Mary's Regional Medical Center

Lewiston, Maine

Reported first to Vice President of Medical Staff and later to CEO. Responsible

for two departments with thirty staff members. Three direct reports:

Operations Manager, Lead Programmer, and Communication Manager

. Responsible for

a peak annual budget of just over three million dollars. Developed RFPs,

interviewed and selected consultants.

This 230 bed regional medical center used HBO&C, Lawson financials, and First

Coast materials management. The architecture centered around an AS/400 and RPG

environment, with an RS/6000, numerous Novell LANs, and a DEC VAX to

accommodate the SAC laboratory information system . Supervised all aspects of

the information and communication division. These areas included 24x7

operation of answering service/call center and help desk.

* Mentored the information and communications departments (total of 30 staff

members) through a period of radical organizational and cultural change.

Retained critical staff members preserving "institutional memory" and esprit de

corp.

* Developed more than twenty major projects in a multi-platform environment to

support the organization's reengineering effort and more than 300 users.

* Integrated the campus' disparate systems by engineering and coordinating the

migration from central processing mainframe to client/server computing. The

deployment even enabled care providers to access their practice's electronic

medical records while at the hospital proper.

* Developed the information services strategic plan outlining tactical

initiatives to gain competitive advantage visavis other care providers. The

resultant plan was widely supported, largely implemented and built upon by my

predecessor.

President and Senior Consultant

1990

- 1993Systems Resource, Inc

.

Auburn, Maine

Managed the start-up of a Value Added Resellership (VAR) to provide network

engineering, applications development, training and equipment sales. Provided

design, integration and support services to LAN/WAN clients both in "hands on"

and project management capacities. Highly skilled in computer repair, network

installation, and systems integration.

* Created new channels to market for this start-up enterprise, guiding the

organization to profitability it's first year. Increased sales revenue to

$2,000,000 within the first two years.

Consulting & Sales Manager

1989

- 1990DataCom, Inc

.

Lewiston, Maine

Supervised consulting and sales staff, served as technical resource and

customer liaison. Company sold shortly after joining firm. New management was

unable to operate profitably and closed a short time later.

* Identified emerging technologies, gauged risks and appropriateness for client

companies. In one case saved the client more than $400,000 and gained

improved functionality by researching and implementing an alternative

technology.

Programmer / Statistician

1986

- 1989The Salvation Army Divisional Headquarters

Portland, Maine

Analyst with extensive experience in analysis, applications development, data

processing supervision, data gathering, statistical analysis, and in-house

education.

OTHER SKILLS

* Published author on topic of process redesign and quality improvement.

* Former adjunct college faculty, corporate trainer, and experienced lecturer.

MEMBERSHIPS & ASSOCIATIONS

* American Management Association

* American Society for Quality

* Rotary Club International

TECHNICAL ADDENDUM

As the chief information officer of a multi-site manufacturing company:

Supported and administered IBM RS/6000 PowerServer model 320, running AIX UNIX

version 3.2r5. Engineered, installed and supported Novell, NT, and SQL servers

running TCP/IP over Ethernet. EIA/TIA 568B, CAT5 wiring plant with T1, ISDN,

frame relay and digital data service (DDS) tie lines using CSUs, DSUs, routers,

FRADs and time division multiplexors for WAN integration. Fault tolerance was

gained by a hot standby redundant domain server; fully duplexed hard drive sub-

systems in each server; ArchServe tape backup software; automatic tape changer;

SNMP software; and uninterruptable power supplies.

Principle software included: MS Proxy Server; MS Internet Server; MS FrontPage;

HTML; MS InterDev 6; MS Access; MS Excel; MS Word; MS PowerPoint; MS Exchange/

Outlook with APS; MS Project; Windows 95; NT Workstation; Harbinger EDI; Gerber

FDS; MiniTab Statistical Analysis; SPSS Base 8.0 Statistical Analysis; Monarch;

PowerSoft Power ++; Edge Integrated Manufacturing System; Southware Accounting;

DataFlex DBMS; Quirk Express DTP; PageMaker DTP; and Radio Beacon warehouse

management system.

As a management and information systems consultant and chief information

officer of a regional medical center: Planned, administered, and upgraded IBM

AS/400 E60, IBM RS/6000 PowerServer model 320 running AIX UNIX 3.2r5, and DEC

VAX laboratory information system. Engineered and installed Novell LANs and

SCO UNIX

systems. Integrated the campus' disparate systems to link more than 300 users

via SAA Gateway to AS/400 Token Ring with an Ethernet connection to DEC VAX and

fiber connection to RS/6000. This effort included the installation and

configuration of related equipment including hubs, routers, MAUs, and CAUs.

Fault tolerance was gained through use of fully duplexed hard drive sub-systems

in each server; RAID drives on mission critical servers; WORM drives for

electronic medical records; floptical and optical storage; ArchServe tape

backup software; automatic tape changers; SNMP software; and uninterruptable

power supplies. The communications system was based on an AT&T Definity PBX

with T1, point to point DDS, and POTs.

Principle software included: LANalyzer; HP Openview; Netsoft Elite/400, MiniTab

Statistical Analysis; Strategic Analysis Corp. (SAC) laboratory information

system; DataCard identification systems; TESS time and attendance system;

Atwork Corp's One-Call scheduling; First Coast materials management; HBO&C;

Lotus cc:Mail; IBM PC Support; TimeLine project management; Aldus PageMaker

DTP; MS Quick Basic; Lotus 1-2-3; WordPerfect; MS Windows 3.12; MS Word; and MS

Excel.

As a principal and senior manager of a computer sales and support organization:

Specified, selected, configured and installed a broad range of computer,

network, and communication technologies. Network operating systems included

Novell, NT, and UNIX in star, bus and ring topologies over various propagation

media. Installed and configured hubs, routers, bridges, and multiplexors for

client companies. Provided on-site support and trouble shooting in many

different environments.

REFERENCE EXCERPTS

Vice President of Manufacturing, ACORN, Inc.

"Ric jumped with both feet into every area of the business, from sales through

shipping and every stop in between [He] connected everything together into

a nice neat package. Manufacturing had many more tools than thought possible.

The entire organization mobilized, and in an organized aggressive effort was

able to transform... "

Vice President, Medical Affairs, St. Mary's Regional Medical Center

"Ric is a dynamic, articulate and engaging leader. He has effectively managed

the Department with a results-oriented style that reinvigorated a neglected and

demoralized staff. He emphasized a customer-focused approach that produced,

not only quick wins, but a redefined purpose and organization of the

Department Ric has a sensible continuos improvement approach to

management. He has an engaging sense of humor and is never at a loss for an

illuminating anecdote. I recommend him highly and without reservation."

President, ACORN, Inc.

"Ric was brought on board as Chief Information Officer and member of our senior

management team to specifically assist us with reviving our stalled

implementation and providing us with essential tools to support our growth

plan. Ric has successfully delivered the objectives specified

Director of Education, City of Lewiston

clear, articulate, knowledgeable, friendly, and easy to understand

The class as a whole appeared to have much value for all the students enrolled

in it. In making a complex topic area easy to grasp and in creating a

comfortable learning environment, the instructor provided a memorable learning

experience for the students. The only consistent complaint was that the series

of classes was not long enough The evaluations from students in this

course serve as a recruitment for any students interested in taking a course

from an inspiring instructor."

Director, Practice Management, Sisters of Charity Health System

professional, conscientious and capable in every aspect of project design,

implementation and solution. Ric has the unique ability to make complex

technical information understandable to the general public. This capability is

incredibly useful during all phases of project management and has helped our

organization to understand the many complex interrelated processes of

connecting many areas of a healthcare system. The breadth of technical

knowledge that Ric has is impressive and his honesty and commitment are

refreshing."

The complete text of reference letters is available upon request.

Personal and professional references are also available upon request.

IBM

AS/400

MS InterDev 6

inventory

ISDN

LANs

LAN

Lawson

logistics

Lotus 1-2-3

Lotus cc:Mail

mainframe

marketing

market

materials management

memory

access

MS Access

Quick Basic

MS Excel

MS

Excel

MS Exchange

Exchange server

Outlook

MS PowerPoint

MS Project

MS Proxy Server

SQL 7

MS Windows 3.12

IBM RS/6000

UNIX 3.2

WAN

wiring

WordPerfect

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