Customer Service Health Care

Patti Brown

Email: *********@********.***

Address: **** ***** ******* **. #**

City: austin

State: TX

Zip: 78744

Country: USA

Phone: 509-***-****

Skill Level: Management

Salary Range: $124,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PATTI BROWN, PHARM.D.

7501 Bluff Springs Road #32 Austin, Texas 78744

509-***-**** *********@********.***

PHARMACIST

Knowledgeable and experienced pharmacist with proven history of success delivering outstanding care and consultation to patients of diverse cultural and socio-economic backgrounds.

Cost-effective medication specialist, with demonstrated skill in assisting and training technicians in helping low-income and uninsured patients find affordable medication options.

Hands-on experience managing daily pharmacy operations, building customer loyalty, training technician teams, and overseeing inventory levels.

Commitment to customer service, with talent for ensuring world-class service by implementing key operational best practice and building customer-focused teams.

Advanced expertise in all areas of legal compliance governing drug dispensation, pharmacy products, and 3rd-party plans.

Drug Therapies & Medication Dispensation Patient Immunization Patient Consultation

Customer Service Pharmacy Security & Operations Community Outreach

Controlled Substance Dispensation & Record-Keeping Pharmacy Growth & Profitability

Legal Compliance Treatment Evaluation & Consultation Cost Control

Intern, Technician, & Assistant Training Team Building & Mentorship MTM

PROFESSIONAL SYNOPSIS

BERRY OAKS & TARRYTOWN PHARMACIES, Spring Branch, Texas 2011-Present

Pharmacist

Circulate between 2 separate pharmacy locations, supervising team of 4 at low-volume start-up location at Berry Oaks and 5 at well-established, high-volume Tarrytown pharmacy. Check and fill prescriptions. Provide expert guidance and consultation to patients regarding medication information in collaboration with physicians and other health care professionals. Dispense medications and evaluate patient compliance. Assess drug therapy results, monitor drug interactions, and assist with compound specialty medications. Assure compliance with PCCA standards. Transfer prescriptions between pharmacies. Oversee ordering of cost-effective generics. Immunize patients.

Established compounding practices at Berry Oaks Pharmacy; trained and mentored interns.

Fuelled growth of loyal customer base at start-up pharmacy through outstanding customer service, staff training, and efficient management.

Trained interns in community pharmacy providing cost-effective solutions for patients, further growing customer loyalty.

Forged relationships with area health care facilities and doctors to fuel new customer growth.

RX PRO HEALTH, Denver, Colorado 2010-2012

Pharmacist

Provided expert consultation as traveling pharmacist for several long-term care facilities, women's prison, and pain management pharmacy. Assisted regarding patient medications and dispensation. Served as liaison to nursing home staff, respond to queries and issues. Performed quality checks on mail-order prescriptions before fulfillment. Supervised technician teams.

EVERYDAYHEALTH.COM, Austin, Texas 2010

Pharmacist

Served as first line of expert customer support to online clients through "Ask a Pharmacist" website feature. Provided online consultation over email. Delivered advice regarding medication and treatment, compound medications, drug interactions, and more.

Performed in-depth research to investigate complex customer questions, assuring accurate medication and treatment information.

Developed new strategies for delivering information regarding US and foreign medications that were both safe and cost-effective for patients.

PATTI BROWN, PHARM.D. Page 2 *********@********.***

WALGREENS, San Marcos, Texas 2009-2010

Pharmacist

Developed and implemented therapeutic plans for patients in cooperation with physicians and other health care professionals. Oversaw team of 7 technicians in dispensing medications, evaluating drug therapy performance, and monitoring patient compliance and drug interactions. Oversaw patient immunizations and provided advice regarding medications to patients and health care professionals. Immunized patients.

Optimized pharmacy performance through training, management, and scheduling of technicians.

Coordinated streamlined and efficient delivery of H1N1 "swine flu" shots in conjunction with large volumes of regular flu shots and other medications, assuring 0 interruptions in service.

COMMUNITY HEALTH ASSOCIATION OF SPOKANE, Spokane, Washington 2004-2009

Lead Pharmacist

Served as primary leadership focus for pharmaceutical and technician operations pharmacy-wide as leader of 8-person team. Managed medication inventory and oversaw narcotics records in compliance with legal guidelines. Dispensed medications and provided expert advice to customers; assisted in developing therapeutic plans, monitoring treatment performance, and consulting with patients regarding treatment. Oversaw new prescriptions and refills, and prescription transfers. Connected low-income patients with patient assistance programs for affordable medications.

THE MEDICINE SHOPPE, Spokane, Washington 2002-2004

Pharmacist / Manager

Oversaw all pharmacy operations as leader of 3-person team. Coordinated inventory management, ordered Schedule 2 medications, and assured legally compliant narcotics records. Liaised with health care professionals in coordinating medication, treatment and dispensation. Served as key consultant on medication issues to patients.

RITE AID, Spokane, Washington 1999-2002

Pharmacist

Provided expert advice to patients regarding medication outcomes, treatment possibilities, drug interaction issues, and compliance. Communicated with health care professionals to develop treatment strategies. Transferred prescriptions between pharmacies; took and filled prescriptions; immunized patients.

EDUCATION

Doctor of Pharmacy

Washington State University, Pullman, Washington

Bachelor of Arts in Radio/Television

Eastern Washington University, Cheney, Washington

CERTIFICATIONS

IV Certification

PROFESSIONAL DEVELOPMENT

Preceptor / Immunization Course: Flu & Pneumonia

PCCA Compounding Course

PROFESSIONAL AFFILIATIONS

Linked In / Pharmacists Society

SOFTWARE EXPERIENCE

McKesson PDX QS1 Intercomm Plus NextGen IBM Microsoft Office WordPerfect

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