High School Customer Service

CHERRELL WIMS

Email: ********@***********.***

Address:

City: Tampa

State: FL

Zip: 33619

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Since the tender age of 15 years old I have been apart of the working class. I set goals and expectations and I meet them or exceed them. The mindset that I have at being the best at whatever I put my mind to would be a great asset to any company. I hope that you can consider me as not only your next employee but as a person that will represent your company with class and compassion.

Educational Background:

High School Dipolma from Riverview High School, Riverview FL 1/2001 to 5/2004 (Business)

High School Dipolma from HILLSBOROUGH COMMUNITY COLLEGE, Riverview FL 1/2001 to 12/2012

Job History / Details:

Career Overview

Since the tender age of 15 years old I have been apart of the working class. I set goals and expectations and I meet them or exceed them. The mindset that I have at being the best at whatever I put my mind to would be a great asset to any company. I hope that you can consider me as not only your next employee but as a person that will represent your company with class and compassion.

Core Strengths

6 years customer service experience

Proficient in Word, Excel, Office, Powerpoint, Internet explorer, Firefox

Typing level 60wpm

U.S. Military Veteran

2 years call center experience

High School Diploma

Associate degree in Business

Management Experience

Supervisory Experience

Accomplishments

U.S. Military Veteran

High School Diploma

Associate in Business

Certification in Bail Bonds

Auto Dealer License

Work Experience

December 2010 to December 2012

Kanacha Financial Services Tampa, Florida

Office Manager

Handled all advertising, vendors, and logs of customers. Assisted employees in application process. Supervised 5-6 employees at a time. Printed loan checks and kept logs. Handled escalated calls and return calls of customers. Assisted with marketing ideas for new customer growth. Printed daily revenue reports.

July 2008 to December 2010

Alltell Communication Tampa, Florida

Customer Service Representative

Handled inboud phone calls from customers. Assisted customers with bill inquires, making changes to they're accounts. I made adjustments and credits to accounts. Followed up with customers for upgrade services. Did sales of products and accessories. Gave instructions of use on devices and assited with minor technical issues.

April 2007 to June 2008

Checkers Drive thru Restuarants Tampa, Florida

Manager

Managed and over saw between 4-6 employee on a shift. Made deposits to bank of daily sales. Kept logs of sales and projection. Created schedules. Conducted interviews and aided in hiring process. Assisted in training of new employee and refresher courses for existing employees .

December 2003 to April 2007

U.S. AIR FORCE HOMESTEAD, FLORIDA

Services Apprentice

Joined the United States Air Force at the age of 17 and served a 4 year term.This position required physical abilities, cooking abilities serving nearly 300 hungry soldiers three hot meals a day. It also required mortuary services which included contacting the families of the deceased. During busy times i would work in the lodging facilties or the recreation facilities.

Educational Background

2004 Riverview High School Riverview, Florida

High School Diploma Business

2009 HILLSBOROUGH COMMUNITY COLLEGE TAMPA, FL

Associate of Science BUSINESS

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