Manager Quality Assurance

Debra Vanhouten

Email: *********@********.***

Address: *** ******** ***.***.**

City: Harrison

State: NY

Zip: 10528

Country: USA

Phone: 914-***-****

Skill Level: Management

Salary Range: $110,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Debra Van Houten 480 Halstead Avenue Unit 6J

Harrison, New York 10528

Phone: 845-***-****

E-Mail: *********@********.*** Professional Summary In applying for this position I will be utilizing my knowledge that I have acquired through my bachelor degree in nursing and through the knowledge and skills I have developed in my 12 years of management experience that I hope to fully utilize in this new position. My extensive experience managing both a small oncology unit, a large surgical/orthopedic unit and running an entire hospital, as well as my academic background, will enable me to bring a full range of skills to the position I am applying for. Objectives In applying for this position, I hope to obtain a challenging position in a progressive medical center where I can best utilize my knowledge and expertise and further develop my skills to improve patient outcomes Grade: Bachelors In addition to 12 years of management experience, I also completed a Bachelors Degree in Nursing. I became a nurse manage for 2 1/2 years at a hospital I did clinical training in. I also managed staff that had assisted me when I was a student. It was a rewarding experience. Education and Training May 1984 Mount Saint Mary College Newburgh, New York Skill Highlights Staffing management ability

Proven patience and self-discipline

Motivation techniques specialist

Confident public speaker

Conflict resolution

Patient-oriented Personal and professional integrity

Financial aptitude

Relationship and team building

Sound decision making

Staff training and development

Effectively influences others

Cultural awareness and sensitivity

Critical thinking proficiency Professional Experience August 2007 to September 2012

Good Samaritan Hospital Suffern, NY

Nurse Manager Created annual goals, objectives and budget and made recommendations to reduce costs.Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.Jumped in to fill gaps for on call rotation when necessary.

Jumped in to fill gaps for on call rotation when necessary.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.Minimized staff turnover through appropriate selection, orientation, training, staff education and development.Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.

Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.Observed strict confidentiality and safeguarded all patient-related information.

Observed strict confidentiality and safeguarded all patient-related information.Reviewed and approved time cards for processing by payroll department.Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.Conducted probationary and annual performance evaluations of all nursing staff.Conducted probationary and annual performance evaluations of all nursing staff. Work History August 2007 to September 2012

Good Samaritan Hospital, Nurse Manager January 1999 to July 2007

Helen Hayes Hospital, Nursing Supervisor June 2001 to January 2004

St Lukes's Hospital, Nurse Manager January 1989 to January 1999

Helen Hayes Hospital, Staff Nurse May 1984 to November 1985

Westchester County Medical, Staff Nurse Affiliations Member of NYSNA Six Sigma Green Belt

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