Customer Service Administrative Assistant
Resume:
RHONDA M. CASHE-BONAS
Email: ********@*********.***
Address:
City: Orlando
State: FL
Zip: 32822
Country: USA
Phone: 330-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated and focused Office Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Educational Background:
High School Dipolma from Ashford University, Clinton IA 1/2001 to 7/2011 (Business Adminitration)
High School Dipolma from Ashford University, Clinton IA 1/2001 to 12/2012
Job History / Details:
Summary
Dedicated and focused Office Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Accomplishments
Research
Investigated and analyzed client complaints to identify and resolve issues.
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Experience
November 2010 to May 2012
BB & T Orlando, FL
Document Custody Specialist I
Auditing of loan packages in accordance with the review procedures by the established manual, guide or agreements Report and monitor corrections.
Perform loan data input and monitor in Custody System.
Maintain physical and custodial control of required pool and loan documents of behalf of issuers.
Government National Mortgage Association, Federal National Mortgage Association and other various agencies and clients for the life of pooled mortgages or until its custodial responsibilities are transferred to another document custodian be issuer or otherwise terminated.
September 2007 to June 2010
MAHONING VALLEY ECONOMIC DEVELOPMENT CORP Youngstown, OH
Administrative Assistant
Post payments to Accounts and forward to Financial Institution
Monitor payment, create past due and delinquent letters where necessary
Maintain database with updated accounts receivables Generate various monthly reports in a timely manner
Answer busy multi-line telephone system.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
January 2007 to August 2007
FORUM HEALTH Youngstown, OH
Customer Service Administrator
Answer busy phone system, schedule appointments and create phone notes to the residents
Register patient as they arrive for their scheduled appointments
Provide medical releases upon patient request in writing
Create medical charts for new patients Pull medical records for scheduled appointments, maintain medical records with updated documents.
Handled and processed confidential patient information.
October 2005 to September 2006
SKY BANK Youngstown, OH
Customer Service Representative
Handle all paying and receiving transactions accurately and efficiently
Contribute to the achievement of sales by recognizing opportunity to make referrals to appropriate branch staff
Excellent analytical and problem solving skills Professional and personable interaction with customer and team members
Daily balancing.
November 2004 to August 2005
EAGLES' CHRISTIAN PRESCHOOL Youngstown, OH
Administrative Assistant
Daily contact with parents.
Organized and maintained student files and employee files for state approval.
Create many letters, programs, forms, spreadsheets using word and excel.
Up-keeping of front office.
Coordinated admission processes and prepared medical records and agreement packets.
March 2002 to June 2003
HADASSAH New York, New York
Security Master File Administrator / Bond Processor
Daily input of State of Israel Bonds.
Researched and processed maturity report.
Researched and processed recovery payments.
Processed claims forms for stolen and / or forged Bonds.
Developed a more efficient filing systems and customer database protocols.
November 1993 to July 2001
BANK OF NEW YORK New York, New York
Pricing Specialist
Monitor and distribute both domestic and global prices for client portfolio
Update estimate annual income and prices to fund accounts
Research and process issues involving cash and position reconciliation
Research and secure price discrepancy inquiries on Global Plus.
Education
2012 National Notary Association Orlando, FL
Select One Notary Public
2011 Ashford University Clinton, IA
Bachelor of Arts Degree Business Administration
Contact this candidate