Customer Service Manager

Angie Parker

Email: *********@********.***

Address: **** **** **

City: Sanford

State: FL

Zip: 32771

Country: USA

Phone: 321-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Angie Parker

7300 Lake Drive

Sanford, Florida 32771

Hm 321-***-**** Cell 321-***-****

*********@********.***

OBJECTIVE

Enthusiastic customer service and logistics professional qualified by 24 years of fenestration experience along with consummate customer service experience looking to join the management team of a successful and growing company, where I can utilize my management skills, customer service skills, fleet management experience, problem solving abilities, and scheduling experience, to increase productivity and market share.

EXPERIENCE

Florida Distribution Center Manager - Atrium Windows Doors, Sanford, FL

December 2009 Present

Management position working with multiple divisions to provide all logistical support for Florida business. Working with sales representatives and divisions VPs to provide support resulting in exceeding the companys sales goals.

Maintain inventory for big box customer supporting over 100 locations with timely and complete deliveries.

Responsible for fleet of delivery vehicles including all semi tractors and trailers including maintaining all DOT reports and scheduling truck routes to maximize efficient use of time and resources.

Lead all employees at the distribution center and was able to achieve On Time and Complete of over 98%.

Worked closely with the customer support team to coordinate deliveries and logistical information with the customer and companys best interest in mind.

Selected to manage the state wide warranty service department including managing the parts inventory and service representatives including scheduling and customer satisfaction.

Acted as HR manager for Florida distribution center including payroll, benefits enrollment, and employee issue resolution.

Worked within the yearly proposed budget and consistently was able to recommend cost saving measures and operate under proposed levels resulting in increased company profits.

Service Manager American Window Company, Sanford, FL

March 2008 September 2008

Service Manager responsible for supporting sales division by providing service support for existing customers.

Responsible for creating and running Service department.

Created scheduling program to maximize efficient use of time and resources.

Maintaining inventory on all service parts and pieces by sourcing and ordering parts as needed from various vendors.

Responsible for ordering custom products including glass and aluminum parts as needed.

Assistant Branch Manager Atrium Companies, Sanford, FL

July 2005 February 2008

Responsible for overall management of internal branch functions including employee and logistical issues.

Completed weekly payroll

Manager of A/R and A/P

Acted as manager for commercial and residential installation and service program including scheduling, logistics, and product issues.

Responsible for intercompany shipping and receiving program, shipping customer orders in a complete and timely manner, and maintaining warehouse inventory levels within desired range.

Office Manager Central Florida Windows Doors, Inc.

October 2003 October 2004

Manager of office staff including purchasing department, customer service, and logistical scheduling.

Responsible for managing office and maintaining a positive work environment for everyone.

Managed and approved systems used in purchasing and procurement.

Created and implemented scheduling system for installation for remodeling and new construction projects.

Prepared and filed all necessary paperwork to obtain permits and filed NTOs.

Angie Parker Page 2 of 3

Customer Service Manager Windoor Inc., Orlando, FL

September 2000 October 2003

Customer Service Manager, responsible for running the sales process for the company including the first contact for all new dealers across the country.

Maintained and helped grow all new accounts.

Able to take a negative and turn into a positive by addressing the problems in the field related to installation issues, product failure, service and delivery with a positive and efficient response resulting in happy and satisfied customers.

Developed program to review and enter purchase orders helping to eliminate many errors and reduce improperly made products.

Prepared shipping and receiving documentation and created all company invoicing.

Instrumental in helping develop a successful multi-family department focusing on large projects.

Assistant Branch Coordinator Premiere Window Door Inc., Orlando, FL

April 1998 September 2000

Branch coordinator responsible for issues resulting in the smooth processing of orders and service.

Responsible for scheduling all new construction installations, screen outs, owner walks and warranty service to ensure satisfied end users.

Prepared and processed purchase orders and pay sheets for sub contractors.

Implemented inventory control programs to maintain adequate levels of material inventory.

Service and Install Coordinator Binnings Pan American, Orlando, FL

March 1995 April 1998

Responsible for scheduling and coordinating installation and service for New Home construction.

Worked to ensure customer satisfaction after the sale by having good communication and customer goodwill.

Customer Service Security Windows and Doors, Orlando, FL

May 1989 January 1995

Worked in all aspects of the companys business including but not limited to bookkeeping, shipping and receiving, customer service, counter sales and manufacturing.

Worked in the plant as a glazier to help create quality products.

EDUCATION

Davidson Community College Thomasville, North Carolina

Business Administration Accounting Programs

Lexington High School Lexington, North Carolina

Computer and IT Skills

Microsoft Word Excel, Quick Books, Quicken, Online Quoting Programs including WebWeaver ShureFire, Symix, MacPac, and Oracle

RELEVANT SKILLS

Strong leadership and motivation techniques through positive reinforcement and communication.

Successful implementation of logistical and sales programs administered to increase sales and performance.

Proficient in creating quality control programs to ensure customer satisfaction.

International export experience and an understanding of the functions and processes required to successfully export products.

Ability to quickly assess different personalities and work well with a diverse group of people.

Extremely strong communicator who understands the value of connecting with the group and making complicated information easy to understand.

Ability to make it fun to sell and be successful!

A great understanding of the Big Box retail channel, having supplied products for Lowes and Home Depot.

References available upon request.

Contact this candidate