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Customer Service Technician

Hamilton, ON, Canada
November 14, 2012

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Celeste Gallant

Excel Care

*** ***** ****** *****

Hamilton, ON L8P 3A8

Work: 905-***-****

Cell: 905-***-**** Pager: 905-***-****


Executive Director/Case Manager (November 1998 to Present)

201 James St. South, Hamilton, ON L8P 3A8

Develop and c-ordinate goal-directed rehabilitation plans for individuals of all ages who have

sustained traumatic injuries resulting in cognitive, physical, behavioural and/or psychosocial

problems. This includes diagnostic groups such as brain injury, chronic pain, soft tissue and

complex orthopaedic injuries, spinal cord injuries and sensory impairment.

Assess the needs of the individual through a structured interview process and analysis of

information. This includes review of medical, educational, employment, and psychological


Facilitate referrals for assessment and intervention to clarify and address specific rehabilitation


Implement plans aimed at improved quality of life and reintegration into work, home, school an

the community.

Provide community-based life skills, family, social, financial, educational, and vocational

rehabilitation counselling using a case management model.

Review plans and liaise with the injured individual, family caregivers, health care professionals,

workplace/school personnel, and insurance adjuster, lawyer and referral sources. Conduct talk

analyses to determine physical and cognitive demands; determine and implement necessary

accommodations and compensatory strategies.

Determine nursing and attendant services required to facilitate training programs necessary to

accommodate the client s needs.

Provide direct supervision, hiring and training of staff.

Provide reports to communicate functional status, rehabilitation needs and associated costs.

Negotiate funding to implement necessary plans.


Celeste Gallant

Executive Director (1994 - 1998)

The Housesitters

Hamilton, Ontario

Co-ordinate request for services in the areas of residential cleaning, petsitting and


Co-ordinate request for services from Housesitters Head Office in reference to Power of

Sales properties. Ensuring that Occupancy Reports, Attornment of Rents, Evictions and

Form 4 s were completed and served. Monitoring of property until the sale was complete.

Co-ordinate weekly site inspections, cleaning and snow/lawn removal.

Provide monthly sales reports to Head office. Provide monthly bill paying disc to Head

Office for Power of Sales Properties.

Head Technician/Clinic Supervisor (1992 - 1994)

Toronto Humane Society

Toronto, Ontario

Assisted 5 Veterinarians with anesthesia for daily surgical cases

Co-ordinated daily surgical cases

Circulating Nurse duties

Sterilization and disinfection of surgical suites and prep room

Ensured that drug logs and client files were updated on a regular basis

Inventory control and monitoring

Scheduling and overseeing of front office staff

Customer service, if requested by front office staff with difficult client

I.V. set-up and emergency monitoring of high risk clients

Emergency Technician/ ICU Technician (1991 1994)

Veterinary Emergency Clinic

Provided assistance to 5 veterinarians in an after hours emergency clinic

Provided triage to clients as they came in until seen by Veterinarian

Set-up I.V. and administrated emergency drugs as requested by attending veterinarian

Assisted with sterile and surgical procedures

Responsible for stocking all supplies

Front Office/intake of clients after midnight

Discharge of client at end of clinic hours

ICU Technician (1989-1991)

Atlantic Veterinary Clinic,

Charlottetown, P.E.I

Assisted Clinician, Intern and 4th year student with any medical or surgical cases

Set up for any medical or surgical emergency, such as OR suites

Run blood gases or any diagnostic emergency tests


Orientate 4 year students with emergency medicine

Orientate 3rd year veterinary technician co-op student with emergency medicine

Attended grand rounds at end of shift to update students and interns on cases

Responsible for stocking and ordering of all supplies for I.C.U.


Celeste Gallant

ICU Technician (1989-1991) Cont d

Atlantic Veterinary Clinic,

Charlottetown, P.E.I

Provided medical nursing for all patients both in the Small Animal Hospital and Large

Animal Hospital

Co-ordinated any incoming emergency patients in reference to notifying team and setting up

of appropriate locations.

Preformed evaluation on all students as their rotation was done


Chedoke Acquired Brain Injury Conference Hamilton Health Sciences

1999, 2000, 2001, 2003, 2004, 2006, 2007,2008 Hamilton, Ontario

Neurologic Rehabilitation Institute of Ontario Toronto, Ontario

1999, 2000, 2001, 2002, 2004, 2006

Monthly, ongoing educational seminars regarding

Rehabilitation of brain injuries, muscular-skeletal and

Emotional disorders

Neurotrauma Conference Rehabilitation Management Inc.

June 1999, 2000 Toronto, Ontario

Practical Strategies Toronto, Ontario

May 2002, 2003, 2004, 2005, 2006, 2007, 2008

Spinal Cord Conference Toronto Western Hospital

November 2002, 2006, 2007

Toronto Acquired Brain Injury Conference Toronto, Ontario

1999, 2000, 2004


Canadian Paraplegic Association

Ontario Brain Injury Association

National Case Managers Association (Member ID # 269749)


Hamilton Brain Injury Association

Hamilton Canadian Spinal Cord Research Fundraising Committee

Rick Hansen Wheels in Motion Hamilton Event


Discharge Planning and Determining Levels of Care

Hamilton Health Sciences General Hospital 2002


Celeste Gallant


Determining Levels of Care: Discharge & Beyond Spinal Cord Conference

September 2003

Scheduling Services to Meet the Needs of the Spinal Cords Population:

Toronto National Spinal Cord Conference

September 2004

Incorporation Funding into your Plan of Care

Discharge & Beyond 2007 Conference

September 2007

Discharge & Beyond Spinal Cord Conference Hosted by

Excel Care, McLeish Orlando LLP and Oatley Vigmond LLP

Annually each September from 2000 - 2008


Celeste Gallant

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