Customer Service Representative

Mark Bintliff

Email: *********@********.***

Address: *** ****** **.

City: Watertown

State: NY

Zip: 13601

Country: USA

Phone: 315-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mark Curtis Bintliff

207 Parker Street

Watertown, New York 13601

Cell: 315-***-****; Alt. Cell: 315-***-****

Email: *********@********.***

WORK EXPERIENCE:

Unemployed (8/17/12 - Present) Due to end of contract

Camber Corporation (11/7/11 - 8/17/12) - Customer Service Support Technician 1

Fort Drum, New York

Supervisor: Clay Edwards 407-***-****

1. Software and Hardware Technical Support for the Virtual Route Clearance Training Suite of Simulators. Responsible for maintaining viability of 91 computer systems used for training of U.S. Army personnel in Route Clearance operations.

2. Hardware includes five workstations consisting of five integrated system servers which can setup, control and monitor training scenarios; three server racks housing the systems which control four Buffalo and two Husky simulator vehicles; systems which control one JERRV and four RG-31 simulator vehicles; one Talon simulated remote controlled vehicle. All systems are enclosed in and interconnected via four self-contained tractor trailers.

3. Operate and maintain associated communications and video equipment.

4. Assist Lead Trainer with designing, briefing and implementing any of a number of scenarios utilizing any combination of the above simulator platforms in order to carry out unit specified training.

5. Responsible for setting up and securing all four trailers and/or preparing for deployment.

Unemployed (9/15/10 - 11/6/11) Due to end of contract

URS Corporation (1/26/06 - 9/14/10) - Computer Programmer II/PC Support Technician

Fort Drum, New York

Supervisor: Eric Soper - 315-***-****

1. IT Subject Matter Expert (SME) for all Standard Army Maintenance Information Systems (STAMIS) application packages on various operating systems (5 MS Windows, 1 Solaris, and 1 Microsoft Disk Operating System (MSDOS)), applications (MS Office Suite, Oracle, Internet Explorer, etc.), and network connectivity (Wide Area Network (WAN)/Local Area Network (LAN)) using appropriate protocols.

2. Responsible for installation, maintenance and systems administration of all Information Technology (IT) architecture and software for STAMIS and associated ADP systems. Among systems supported are two supply and logistics database packages accessing an enterprise server located out of state, two other stand-alone maintenance tracking packages which routinely compile reports for command oversight, one medical tracking database package for patient care, one satellite based networking system for long-range mobile connectivity, and one wireless networking system for shorter range connectivity.

3. Employ acquired knowledge and skills to identify, research and resolve issues related to assist and advise users in carrying out logistics planning and tracking. Utilize various approaches in maintaining system integrity and usefulness by being aware of current practices and anticipating future needs based on user/unit/manufacturer feedback.

4. Responsible for technical support and security of all related IT hardware and software to include password control and media management; troubleshooting, tracking and correcting all reported connectivity, software and hardware issues, providing assistance via electronic mail, telephone or users work site.

5. Provide technical expertise and advice to managers for current and new software or hardware, identify potential training needs and adapt it to target individual`s expertise.

6. Develop internal and external Standard Operating Procedures (SOP).

7. Build and maintain continuity notebooks for each respective system, updating as needed.

8. Involved via teleconference with developing a new Army Technical Manual (TM) specifically for this job and its inter-related activities.

9. Work closely with supervisors by providing requested information gathered from associated system documentation and manuals. Facilitate in directing the proper personnel and resources necessary to carry out designated assignments. Assist in assuring compliance with applicable regulations. Work in advisory capacity concerning policy issues, making decisions based on understanding of current policies in supervisors absence.

10. Ability to organize and evaluate work based on competing and sometimes conflicting priorities to ensure continuity.

11. Test and debug programs before implementation of updates. Consult with end users to evaluate results and provide feedback to the respective Program Manager on problems and recommend improvements after implementation of these systems.

12. Maintain security and integrity by implementing patches and fixes. Monitor antivirus software and develop user cyber-security awareness and practices. Also active in tracking and identifying security breaches involving unauthorized software or web site accesses.

TW & Company (Part Time 4/08 - 8/10)

Coastal International Security (FT 11/01/03 - 1/26/06; PT 1/26/06 - 10/06)

Armed Security Officer

Fort Drum, New York

Supervisor: Ken Corey - 315-***-****

1. Conduct ID verification of individuals entering and departing Fort Drum.

2. Conduct random and mandated vehicle inspections and searches on all military and non-military vehicles that enter or depart Fort Drum with a focus on locating and/or seizing explosives, drugs and other contraband.

3. Observe, then notify and advise Fort Drum police on violations of vehicle and traffic codes of New York State and Fort Drum.

4. Detain individuals involved in matters of interest for Fort Drum police.

5. Trained in use of force and application of de-escalation techniques.

Solectron Global Services (07/14/03 - 11/01/03) - Customer Service Representative

Watertown, New York

Supervisor: Amanda Bennett - 315-***-****

1. Provided nationwide telephone technical support for a Lexmark printers.

2. Trained in and applied conflict resolution and de-escalation techniques.

3. Adept in analyzing problems and providing solutions, keeping call times to a minimum.

4. Adept in communicating with individuals from all ethnic backgrounds, regional cultures, and educational levels.

Brush Wellman Inc. (08/01/98 - 10/01/02) - PC and Network Technician

Elmore, Ohio

Supervisor: Charles Stella - 419-***-****

1. Responsible for over 500 desktops/laptops and printers in a large manufacturing plant.

2. Monitored and maintained two Novell file servers, one Windows NT file server, one DNS server, and one Lotus Notes e-mail server. Retained daily tape backups.

3. Provided customer service for over 800 users on the following platforms: Microsoft Windows 95/98/2000/XP/NT 4.0 and the Novell Operating System.

4. Provided timely and accurate level 3 support to include assisting corporate IT with security issues and Continuity of Operations Plans (COOP).

5. Reduced costs by implementing disciplined software and hardware inventory tracking.

6. Maximized system availability by troubleshooting and fixing software, hardware and networking problems.

7. Elected President of Brush Recreation Association.

Brush Wellman Inc. (08/03/94 - 08/01/98) - Cost Estimator, Product Development Technician, Network Administrator, Customer Service Representative

Newburyport, Massachusetts

Supervisor: Alan Lemerise

1. Developed and maintained customer relations for a electronics packaging manufacturer.

2. Prepared and answered and requests for quotes, processed orders and maintained contact with all levels of the manufacturing process.

3. Daily communication with current/potential customers and sales people world wide.

4. Maintained the network and PC's on a part time basis.

MILITARY EXPERIENCE:

U. S. Air Force (10/7/1977 - 9/26/1981) E-4 Sergeant

Command and Control Specialist (27450)

Small Arms Expert Marksmanship Ribbon

AF Commendation Medal

AF Good Conduct Medal

Honorable Discharge

EDUCATION:

New Hampshire Technical College: Novell NetWare 3.12, 88 hours; PC Troubleshooting and Repair, 36 hours

Onondaga Community College: Electronic Circuits I, Digital Electronics, Chemistry, Assembler Language for PC (classes taken while working full time), 12 credits, 3.15 GPA

Jefferson Community College: Computer Information Systems, 10.5 credits, 3.00 GPA

DeVry Institute of Technology: Computer Information Systems, 34 credits, 3.72 GPA,

CERTIFICATIONS:

A+ 8/11

Network+ 2/12

MCTS, Windows 7 Configuration 9/12

ADDITIONAL INFORMATION:

Information Assurance Security Officer (IASO) 40 Hours 2/09

SF-85P Background Investigation 3/08

Information Management and Computer Security Training 7/06

Technical Support for Printers 120 Hours 8/03

Managing, Supporting and Troubleshooting the Windows Registry 16 Hours 5/00

Project Leadership, Management, and Communications 40 Hours 5/99

NetWare Service & Support 12/95

Hardware Troubleshooting and Repair 36 Hours 11/95

NetWare 3.1x Administration 9/95

Introduction to Local Area Networks 8 Hours 9/95

Managing Multiple Projects, Objectives and Deadlines 10/94

Contact this candidate