Customer Service Representative

JULIE B. TABERNERO

*** ****** ****. ***** ** Imus, Cavite

Mobile no: 091********

Email Add: ***********@*****.***

OBJECTIVE:

To join an organization where I can be an effective and an efficient employee, use my skills.

And experience in the job that I will be assigned with an attained high level of performance

In line of the organization’s mission and vision.

PERSONAL PROFILE:

Born on January 31,1984 in Bacolor Pampanga. Bilingual in English and Tagalog.

5’2” in height with 120lbs. Parents are Mr. Victorino Tabernero and Josephine B. Regala.

My hobbies are singing, surfing the net and reading literary articles. Computer literate

Having a positive attitude towards work, strongly believe in “can do and can learn attitude.”

WORK EXPERIENCE:

Company: AIP Survey Phils. Inc.

Position: Freelance Online Survey Analyst

Duration: March 2013- at present

Functions:

• Answered different types of survey in a timely manner.

• Checked email from time to time for new surveys.

• Survey Referral Program- refer a friend for additional points.

Company: PCCW Teleservices Phils. Inc.

Position: Customer Service Representative/ Email Specialist

Duration: April 12, 2012- December 11, 2012

Functions:

• To provide resolutions to the customer regarding their issues on their mobile phone.

• Advised the customer if the phone needs to be send for evaluation.

• Email Specialist: Sends and responses to the customer’s issue with their mobile phone via

email.

• Provide basic troubleshooting and process on how to send their phone to repair center.

Company: Maycar Foods Inc.

Position: Sales Promodiser

Duration: July 15, 2009- January 15, 2009

Functions:

• Greeting customers who enters the shop.

• Assists the customers in finding the products they are looking for.

• Answer queries from customers.

• Keep up to date with special promotions and putting up displays.

• Assists in Stock take.

Company: Johnson and Johnson Phils. Inc.

Position: Promo Consultant

Duration: July 31, 2002- February 12, 2003

Functions:

• Visits assigned areas to conduct inventory and to promote the product as well.

• To build rapport to the customers and ensure the purchase order be accomplish

Before leaving the store premises to prevent out of stock.

Company: Procter and Gamble Phils. Inc.

Position: In-Store Marketing Assistant

Duration: October 12, 2000- January 25, 2002

Functions:

• Responsible for promoting new products

• Conducting a product demonstration

• Distributing sample products to the consumers.

EDUCATIONAL BACKGROUND:

Tertiary: Metro Manila College

Course: Bachelor of Science in Secondary Education

Annual Year: 2002- 2005

Intermediate: Batasan Hills National High School

School Year: 1997- 2002

Primary: North Fairview Elementary School

School Year: 1991- 1997

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