Pamela Miller

Email: abpgny@r.postjobfree.com

Address: ***** * ***** ****

City: Olathe

State: KS

Zip: 66062

Country: USA

Phone: 913-***-****

Skill Level: Management

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Pamela M. Miller

Olathe, KS. 66062

Phone: 913-***-****

Cell phone: 913-***-****

abpgny@r.postjobfree.com

Education

aa University Of Kansas - Lawrence, Kansas

Bachelor of Fine Arts in Design - emphasis in metalsmithing design

Graduation Date - December 1993

aa Shawnee Mission East High School - Prairie Village, Kansas

Degree in general education - emphasis in college preparation for art degree Graduation Date - May 1989

Computer Skills

aa Microsoft Office; Word, Access, Excel, Power Point, Outlook, Adobe; Photoshop and Illustrator, Acrobat, Quark Express, IBM -PC, Mac, Paradox, A5400 Rumba, Vista by Epicor, Sears Chatter and ASAP (order processing/tracking system)

Work Experience

aa January 2012 to Present

Empire Today, LLC. aaa Kansas City, Kansas

1. Office Manager Branch Accountant

aa Responsible for the overall front office activities including the reception area, mail, large purchasing requests and facilities. Also responsible for directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment. Arranges for internal office moves and provides arrangements for office meetings.

aa Manages the reception area to insure effective telephone and mail communications both internally and externally to maintain professional image.

aa Supervises and coordinates overall administrative activities for office services.

aa Supervises the maintenance and alteration of office areas and equipment as well as layout, arrangement and housekeeping of office facilities.

aa Performs clerical duties, including data entry and order processing.

aa Negotiates the purchase of office supplies and furniture, office equipment, etc. for the entire staff in accordance with company purchasing policies and budgetary restrictions.

aa Supervises the maintenance of office equipment, including copier, fax machine, etc.

aa Responsible for the facilities day-to-day operations (such as recycling, general repair coordination, etc.)

Pamela M. Miller

aa Participates as needed in special department projects.

aa Performs office accounting.

aa Follow and train when necessary on SOP.

aa Provide customer service

aa May 2008 to January 2012

Sears Holding Company aaa Overland Park, Kansas

1. Sears Commercial Consultant

aa Personal Customer Consult assisting with customeraaas selection of household appliances and services

aa Confirmation of correct requirements such as measurements and utility

aa Create quote and process orders

aa Sending work order request for installation and special delivery requirements in the metro area and across the United States

aa Submit all request for credits

aa Order and track all supplies and materials for my office as well as for trade shows and events I attend

aa Make outside appointments to meet with clients for example Sears Home Improvements Team: keep the SHIPS team updated on current processes and the best way to refer Homeowneraaas to Sears Commercial i.e. me. From there I will facilitate the Homeowneraaas needs meeting the project requirements for the remodel and provide items within the allotted time for the project.

aa Run my own Commercial Center. Providing service and information to my clients such as Realtors, Builders, Remodelers, Homebuyers, Business to Business Programs and more.

aa Utilize the company wide resources provided for business building results

aa February 2004 to Present

Johnson County Community Collage aaa Lenexa, Kansas

1. Educator for the continuing education program

aa Created the class structure with class agenda for a beginning level class to be presented as a new course for the college to offer.

aa Followed up with a second level class due to the rising skill level of my students.

aa Created the supply and material list as well as the written materials required for the class.

aa Students often purchased the needed materials and supplies through me; I handled the accounting for this, received the materials and distributed to the purchaser.

aa During the first class I meet with each student, review the possible design ideas for the piece, identify what is practical and possible to their skill level and the class timeline; I guide them through the class keeping them on target to the goal that we have established.

Pamela M. Miller

aa December 1989 to Present

Pamela Davis Jewelry Design aaa Olathe, Kansas

1. Creator/Designer aaa President and Owner

aa Customer service with 100% customer satisfaction

aa Custom design jewelry pieces tailored to each customer

aa Event planning: including but not limited to creating the marketing material

aa Invoicing/receipts for purchases, materials, supplies, sales, etc.

aa Checks and balances

aa Incoming invoices from raw materials

aa Receiving raw materials

aa Collect and submit sales tax quarterly

aa Purchasing

aa Teaching customer special projects

aa March 2007 to April 2008

James Engle Custom Homes, LLC. Olathe, Kansas

1. Customer Service Manager

aa Assisted customers in all aspects of customer service needs prior to closing on the house.

aa Guided customers with the pre-closing process in completing their custom home

aa Coordinated with subcontractors to gather final invoices to calculate the final sale price of the home loan while working directly with the sales office and agent for the addendums and forwarding to the lender.

aa Scheduled subcontractors for many of the needed aspects of the house building process, i.e. utilities, appliances, plumbing, cabinets, countertops, frame and decking etc.

2. Warranty Manager

aa Assisted homeowner in all aspects of customer service needs after closing on the house.

aa Arranged all walk through appointments with homeowner and superintendent.

aa Arranged all warranty work with the sub contractors.

aa Trouble shooting of emergency items.

aa March 2005 to March 2007

In home Education/Daycare Program

1. I established and ran the program

Pamela M. Miller

aa September 2004 to February 2005

State Farm Insurance aaa Olathe, Kansas

1. Office Manager aaa responsible for and not limited to:

aa Front office activities

aa Purchasing: supplies for office and events

aa Created new processes for team use to boost productivity

aa Accounts Receivable and Reconciliation: payments, cash deposits and audits to be balanced.

aa Licensed in Property/Casualty and Life/Health

aa Qualified in State Farm Bank Division

aa August 1996 to February 2004

Universal Engraving - Lenexa, Kansas

1. Coordinator in charge of the Art, Shipping, Inspection and

Proofing Departments: Responsibilities include but not limited to:

aa Manage 15 team members

aa Attend a Coordinatoraaas meeting each morning and facilitate the Friday afternoon Coordinatoraaas meeting

aa Problem solving

aa Creative troubleshooting

aa Customer service

aa Proficiently worked the computer system for UPS and FedEx

aa Ordered shipping and department supplies

aa Being an active partner in an EAOP company

aa Computer skills include: Microsoft Office; Word, Access, Excel, Power Point, Outlook, Adobe; Photoshop and Illustrator, Acrobat, Quark Express, IBM -PC, Paradox, A5400 Rumba and Vista by Epicor

aa Being an active Team Leader on the companyaaas Safety Committee. Training our associates on our safety procedures. As well as writing specific emergency aaAPlans of Actionaa then organize the drills

aa Emergency Response Team member with First Aid Certification

aa Cross-trained in ten of the twelve departments in the company. Including but not limited to Marketing, Sales, Research and Development, Product

aa Production and Quality Control

aa Team Leader for special projects in product and procedure research and development

2. Co-manager/Partner of a Fine Art Gallery Division

aa Designed, built and maintained a client information database created in Paradox and Microsoft Access

aa Design and create multiple form sheets to be used for organization

aa Involved in marketing strategies to identify a larger target area creating more business, as well as creating form letters for mass mailings

aa Creating written press releases for magazine advertising

Pamela M. Miller

aa Interact with active and potential clients

aa Arranging for the consignment of our art pieces with galleries, retail buyers, etc.

aa Developed the forms necessary for these arrangements

aa Responsible for the research and production of our Fine Art pieces

aa Facilitating and organizing the team in the completion of each piece and meeting production deadline

aa September 1994 to August 1996

Kinkoaaas - Overland Park, Kansas

1. Customer Service Representative

aa Office Equipment Operator

aa Inventory Tracker

aa December 1993 to August 1994

Tivol Inc. - Country Club Plaza

1. Quality Control/Customer Service Representative

aa Assistant to the Director of the Repair Department

aa Inventory control clerk for the repair department

aa Input and output of customer information in tracking database

aa Quality Control of repairs and custom made jewelry

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