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Customer Service Manager

Location:
Dayton, OH
Posted:
November 02, 2012

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Resume:

Kathleen Zoldak

Email: abpfmu@r.postjobfree.com

Address:

City: Kettering

State: OH

Zip: 45420

Country: USA

Phone: 425-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Performance-driven Account Manager/Producer skilled in establishing and growing personal lines clients and exceeding company goals.

Educational Background:

High School Dipolma from Chubb Insurance School, Bellevue WA 1/2001 to 5/2011 (P/L Insurance)

High School Dipolma from Wall Insurance School, Bellevue WA 1/2001 to 11/2012

High School Dipolma from Hondros College, Bellevue WA 1/2001 to 11/2012

Job History / Details:

Career Focus

Performance-driven Account Manager/Producer skilled in establishing and growing personal lines clients and exceeding company goals.

Summary of Skills

Client Relations

Business Development

Creative Problem Solving

Critical Thinking

Account Management

Computer Proficient

Customer Needs Assessment

Entrepreneur

Accomplishments

Sales and Marketing

Increased annual revenue by 7 percentage adding new accounts and cross selling existing clients

Achieved 75 percentage of annual goal by third quarter 2012

Client Interface

Managed 1200 Personal Lines clients.

Reviewed annual premium changes

Quoted and processed coverage changes

Explained policy coverages, limits and exclusions

Suggested coverage improvements

Professional Experience

February 2011 to August 2012

HUB International NW Bothell, WA

Personal Lines Account Manager

May 2009 to February 2011

The Partners Group, formerly Baldwin Resource Group Bellevue, WA

Personal Lines Account Manager

November 2007 to May 2009

Insurance Services Group Woodinville, WA

Personal Lines Customer Service Rep

June 2007 to November 2007

Bill Gowan Allstate Agency Kirkland, WA

Personal Lines Customer Service Rep

September 2005 to March 2007

Riverbend Insurance Agency Dayton, OH

Customer Service Agent

Education

2011 Chubb Insurance School Bellevue, WA

Select One

2007 Wall Insurance School Bellevue, WA

State of WA Insurance License P/L Insurance

2005 Hondros College Fairborn, OH

State of Ohio P/L License P/L Insurance



Contact this candidate