Supply Chain Customer Service

Steven W. Faulkner

*** ***** *****, *******, **

27591

Email: ************@*****.***

Telephone: H-919-***-**** C-919-***-****

Hardworking conscientious professional with strong experience in providing

first Class customer service and Project Management. Exemplary team

player, capable of working individually and prioritising issues. Flexible

and committed to getting the job done.

Employment:

2010 - Dec2012 Yoh Staffing - RTP (Contractor-GlaxoSmithKline)

Resource and Operations Management Specialist

. Project Management

. Supporting all integrated work approaches within the unit

and work across the WW Workload Planning Discipline.

. Managing data, and improving the quality of data in

departmental scheduling, workload planning and resource

tracking system (enterprise-wide project and resource

management systems and methodologies - Teamplay).

. Facilitator of the RTP Scheduling Committee.

. Daily as well as weekly updating Teamplay and Hyperion (GSK

External Project Expense database) from multiple RTP SAD

plan (projects) updates.

. Fulfilling GBO Project Budget Coordinator, responsibilities

include, supporting Project Team Managers and Project

Representatives in processing EPE task orders, raising

Purchase orders, invoice payment and query handling. Data

entry for all benchmarks and payment schedules in the GSK

External Project Expense database (Hyperion) to support EPE

updates. Update RTP budget sheet to reflect RTP EPE spend

and create Hyperion reports to support management of the

Safety Assessment EPE budget.

. Creating and producing reports for workload planning,

resource management, resource analysis and capacity

planning using departmental enterprise-wide project and

resource management tool (Teamplay and Business Objects) to

support local planning meetings.

. Demonstrating continuous improvement in planning and

scheduling processes within SA (Safety Assessment) and

identifying cost savings.

. Manager of the RTP Data Organizational Area (DOA).

2008 - 2009 Patheon Inc.

Business Analyst

. Supported internal stakeholders, including Sales,

Marketing, Business Management, and Executive Management,

meeting informational needs in market research, competitive

intelligence, and business analyses.

. Executed multiple research projects under tight deadlines.

. Accountable for initiatives to proactively signal market

trends, products, customers, and competitor developments to

the attention of management.

. Tracked business intelligence news from industry on

customers and competitors and provided analysis to key

stakeholders.

. Researched databases, hard copy and online sources of

information to identify and analyze market trends,

potential clients, and competitors.

. Generated market and client opportunities to develop client

base.

. Contributed to company information requests from internal

clients, including portfolio analysis, product analysis and

key performance metrics.

2006 - 2008 GlaxoSmithKline- - RTP

Logistic Analyst

. Provided an analytical support service to the Process

Consultants/Managers to ensure rapid resolution of issues

or problems associated with the operation of the Supply

Chain processes and systems.

. Support to the business teams responsible for using the

processes that underpin GSK Supply Chain operating model

and ensured users remain competent in the use of the

systems and processes.

. Monitored the integrity of data within the Supply Chain

systems and recommending actions to restore integrity

should a failure be detected.

. Provided day-to-day management of any third party business

support service suppliers.

. Improved the use of the business processes and supply chain

applications, particularly in cases where issues have been

encountered through inappropriate use of the system or the

introduction of incorrect data.

. Ensured the Supply Chain community provided the tools,

processes and applications necessary for users to access

key Supply Chain information.

. Manager of the Supply Chain community. Provided customer

service for all applications and tools offered within the

community.

2004 - 2006 GlaxoSmithKline - RTP

eSupply Chain Analyst

. Supply Chain support desk primary contact (Remedy Tickets).

. Owner of Key Performance Indicators (KPI) process, which

delivered the metrics.

. Liaison/Coach/Mentor sites and markets to ensure

timeliness, completeness and appropriate quality of monthly

data returns.

. Customer Service Representative within projects to

update/enhance the KPI stream of the data warehouse.

. Provided second-line user support to markets and sites to

ensure effective use of web portal for the Supply Chain

Community.

. Provided information and reports to Global Logistics and

strategy teams.

. Identified and updated Data Warehouse regarding Supply

Chain issues.

. Owner of Visual Office reports for Supply Chain services.

Created performance metrics.

2001 - 2004 GlaxoSmithKline

Aerosol/MDPI Lab Planner

. Member of the Metered Dose Powder Inhaler Project to launch

Advair. Oversight of the planning and scheduling of test

schedules for Advair. Determined lead times for product

testing. Establish workflow to improve efficiencies.

. Developed and facilitated the execution of the master

schedule for laboratory activities.

. Maintained Material Resource Planning system to relate to

supply issues and departmental demands.

. Liaison for departmental communication.

. Communicated and set schedules to meet customer demands.

1999 - 2001 Manpower Staffing - (Contractor-GlaxoSmithKline)

Inventory Analyst I

. Coordinated the development of monthly inventory analysis

report for Senior Management.

. Supported Materials Management Group in the analysis and

maintenance of accurate inventory guidelines and stock

policies.

. Reconciled monthly in-transit inventories.

. Maintained monthly comparison of actual performance to

inventory guidelines.

. Reported and distributed internal monthly metrics to Senior

Management.

. Coordinated Balanced Scorecard metric contacts network with

emphasis on improving data collection methods and lead-

time.

Community Service:

Knightdale High School Junior Varsity Men's Basketball Assistant Coach,

2012-2013

Education:

Louisburg College, Louisburg, North Carolina 1988 - 1989

Wake Technical College, Raleigh North Carolina 1985 - 1988

Computer Skills:

Microsoft Excel, Word, Power Point, SAP - MRPII System, Lotus Notes

Database, Sametime software, Omniture, Remedy, PHAST database, MedTRACK

database, SalesLogix database, Primavera (Teamplay), MS Office

Communicator, Sterling, Hyperion, Effort Tracking, Business Objects

(infoview).

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