Customer Service Sales

John Gaillard

*** ****** **** *** ** Brooklyn, NY, 112*****-***-****

***********@*****.***

Professional Experience

Brownsville Family Health Center, Brooklyn, NY

Call Center Associate, Jul 2011 - present

. Maintains call center database by entering information.

. Answer calls professionally and route calls to appropriate department

. Use an effective approach to handle special telephone tasks like call

transfers, taking messages, call backs, holds, interruptions, and

unintentional disconnects

. Effectively deal with irate callers and upset clients

. Schedule internal and external appointments

Glacier Communications, Inc., New York, NY

Account Executive/Customer Service May 2008 - Dec 2010

. Built quality sales relationships with both new clients and existing

clients

. Be responsive to client's needs and worked to foster the growth of the

business over time

. Met and pursued weekly and monthly sales targets to achieve continuous

sales growth

. Provided superior customer service

RadioShack, Brooklyn, NY

Key Holder/Sale Associate, Mar 2004 - May 2008

. Managed associates with the absence of manager

. Greeted customers and ascertained what each customer wants or needs.

. Described merchandise and explained use, operation, and care of

merchandise to customers.

. Computed sales prices, total purchases and received and processed cash

or credit payment.

. Opened and closed cash registers, performed tasks such as counting

money, separating charge slips, coupons, and vouchers, balancing cash

drawers, and making deposits.

Guardsmark

Security, Inc., New York, NY

Security Guards, Feb 2002 - Mar 2004

. Monitored and authorized entrance and departure of employees,

visitors, and other persons to guard against theft and maintain

security of premises.

. Wrote reports of daily activities and irregularities such as equipment

or property damage, theft, presence of unauthorized persons, or

unusual occurrences.

. Circulated among visitors, patrons, or employees to preserve order and

protect property.

. Patrolled industrial or commercial premises to prevent and detect

signs of intrusion and ensure security of doors, windows, and gates.

. Answered telephone calls to take messages, questions, and provided

information during non-business hours or when switchboard is closed.

Education

Berkeley College, New York, NY

Information System Management, B.B.A. Dec 2012

. GPA: 3.519

. President's list (Fall 2009, Winter 2010, Summer 2011, Fall 2012)

. Dean's list (Spring 2010, Spring 2011)

Additional Skills

. Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

. Language: English, French, Creole

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