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Manager Customer Service

Location:
Madison, WI
Posted:
November 07, 2012

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Resume:

Doren Sterne

**** ****** ******

Madison, WI ****1

608-***-**** (home) 608-***-**** (cell)

abpa8y@r.postjobfree.com

Professional Experience

Marketing Manager

**/** ** ******* - ****** Pet Food Warehouse, Madison, Middleton, Fitchburg and Janesville

Orchestrated and implemented marketing plan for locally owned retail chain. Designed and guided production of monthly

newsletter, negotiated promotions with vendors, managed coop funds and internal marketing budget, initiated new

vendor relationships, and authored informational materials, including brochures and training manuals. Designed and

created instore merchandising and product packaging. Organized large promotional events with over 80 vendor/ non

profit groups and 7,000 attendees. Supervised and managed web site development and production of media advertising,

including print, radio, billboards and television. Had final content and creative control over entire company

advertising/marketing vision. Acted as liaison with local animal rescue groups and shelters. Acted as the public relations

representative for the entire company, representing Mounds at trade shows, exhibitions and other public events,

responding to customer correspondence, and directed Mounds charitable donations.

Founder and Artist

01/00 to 02/01- Earth Works, Madison

Started a ceramic arts business working out of a local studio. Designed and created hand built and wheel thrown sculptures

and utilitarian pieces. Marketed the work though creative and innovative avenues.

Produce Manager and Wine Buyer

02/98 to 07/00- Magic Mill Natural Foods, Madison

Supervised, trained and scheduled produce staff. Responsible for inventory control, ordering, monitoring shrink, and

vendor relationships within the produce department. Calculated and maintained margins and price structures. Provided

excellent service, education, and advice to customers. Resolved problem customer service situations. Authored monthly

newsletter articles, spoke at outreach and natural food awareness events, designed displays and instore advertising at a mid

sized organic and natural food store. Had total creative and purchasing control over an eclectic wine department.

Contributed as a member of the store wide management team and participated in future planning and development of the

store.

Pastry Chef, Wait staff and Bartender

06/95 to 12/99- Ovens Of Brittany, Madison

Held various positions while attending university. Operated cash register, tended bar during busy brunch shifts, and waited

tables at upscale French restaurant. Assisted in the redesign of the dinner menu. Created elegant pastries and specialty

desserts.

Program Manager

01/95 to 02/97- Lutheran Social Services, Madison

Managed two group homes supporting 10 people with developmental disabilities and mental health issues. Supervised,

hired and trained 8+ staff members. Taught and provided crisis management for clients and staff. Authored and

maintained county contracts, grants, licenses, and was the County Case Manager for clients, coordinating county wide

services. Acted as community liaison for the group homes. Held both a clinical and managerial role.

Human Services Specialist

02/94 to 12/95- Tellurian-UCAN, Madison

Worked with the homeless, chemically dependent, mentally ill population, supporting six clients in a community living

situation. Produced a community newsletter for the Crawford Group Home. Provided job coaching and daily living skills

for clients.

Special Skills and Interests

Computer Skills

Macintosh and PC qualified. Microsoft Windows, Word Perfect, Adobe PageMaker, Illustrator and Photoshop, Microsoft

Office Suite including Publisher and many others. Experience configuring and troubleshooting hardware. Internet friendly.

Languages

Proficient in German and French. Attended university in Mannheim, Germany for one semester. Excellent written and

oral English language skills.

Volunteer Commitments:

Foster parent for the Dane County Humane Society, rehabilitating sick or immature cats and getting them ready for

adoption. Volunteer at the Dane County Farmers market for Luna Circle Farm, a local woman owned and operated

organic farm.

Passions:

Photography, wheel thrown ceramics, travel, soccer, cooking and gardening. Voracious reader of world news, current

events, fiction and biography.

Other

Completed Wisconsin School for Beginning Market Gardeners, attended Midwest Organic Farm Conference, and excels at

making things grow. Accomplished ceramic artist and photographer.

Education

B.S. - Botany

Creative Writing Certificate

University of Wisconsin, Madison 1997

References

Connie Petrick Emily Cusic

General Manager of Sales Member Services Coordinator

Mounds Pet Food Warehouse United Way of Wisconsin

8311 University Avenue 2059 Atwood Ave.

Middleton, WI 53711 Madison, WI 53704

abpa8y@r.postjobfree.com abpa8y@r.postjobfree.com

608-***-**** x55 608-***-****

Tricia Bross Dr. Matthew Koehler

Owner Learning Technology and Culture

Luna Circle Farm Michigan State University

N2765 Severson Rd. 509 Erickson Hall

Rio, WI 53960 East Lansing, MI 48824

abpa8y@r.postjobfree.com 517-***-****

920-***-**** abpa8y@r.postjobfree.com



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