Shannon Donovan
Email: abpa7o@r.postjobfree.com
Address:
City: Stuart
State: FL
Zip: 34994
Country: USA
Phone: 561-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Administrative Support professional with over 4 years experience in a medical office/hospital setting. Personable with the ability to multi-task and prioritize.
Educational Background:
High School Dipolma from Kaplan University, West Palm Beach FL 1/2001 to 6/2010 (Business Management)
Job History / Details:
Career Overview
Administrative Support professional with over 4 years experience in a medical office/hospital setting. Personable with the ability to multi-task and prioritize.
Skill Highlights
Administrative support
Schedule management
Meets/exceeds goals
Attention to detail
Insurance processing
Filing and data archiving
HIPAA compliance
Patient care advocacy
Medical terminology
Telephone inquiries
Adaptability
Conflict resolution
Excellent communication skills
Problem solver
Energetic work attitude
Quick learner
Multi-line phone talent
Customer service expert
Core Accomplishments
Patient Charting
Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Professional Experience
August 2011 to Current
St. Mary's Medical Center West Palm Beach, FL
Information Desk Representative
Provided efficient customer service to clients, vendors, visitors, employees, doctors, etc. with regards to directions through the hospital.
Assisted visitors with patient location and security passes for entrance into the trauma center.
Acted as patient liaison for issues concerning nursing care, food service or housekeeping and relayed information to proper department heads.
December 2010 to June 2011
Martin Memorial Health Systems Stuart, FL
Patient Liaison
Served as patient satisfaction liaison between the nursing, food service and housekeeping departments.
Performed regular telephone contact with patients and/or nursing staff to discuss issues with care to maintain quick resolution.
Posted patient issues in online database for nursing and administration retrieval.to tally certain concerns for meetings in regards to patient satisfaction.
Attended P3 committee meetings to discuss issues and come up with new resolutions and guidelines for nursing care, meal plans or housekeeping items for patients.
November 2009 to December 2010
Michaels Arts and Crafts Winchester, VA
Front End Supervisor/Sales Associate
Transfered to Jensen Beach store with move to Florida. (Sept. 2010)
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Guided customers in choosing items that reflected personal style and shape.
Operated a cash register to process cash, check and credit card transactions.
Recommended merchandise based on customer needs.
Placed special orders and called other stores to find desired items.
Replenished floor stock and processed shipments to ensure product availability for customers.
Worked as a team member to provide the highest level of service to customers.
October 2008 to September 2009
Winchester Ear, Nose and Throat Winchester, VA
Front Office Assistant
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Prepared patient charts, pre-admissions and consent forms as necessary.
Pre-certified medical and radiology procedures, surgeries and echocardiograms.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Managed incoming and outgoing calls for busy medical office.
Education
2010 Kaplan University online, FL
Associate of Applied Science Business Management
GPA 3.5
Military Experience
to
US Navy, Norfolk, VA
Flight Deck Airmen-Plane Handler