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Customer Service Medical

Location:
Stuart, FL
Posted:
November 07, 2012

Contact this candidate

Resume:

Shannon Donovan

Email: abpa7o@r.postjobfree.com

Address:

City: Stuart

State: FL

Zip: 34994

Country: USA

Phone: 561-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative Support professional with over 4 years experience in a medical office/hospital setting. Personable with the ability to multi-task and prioritize.

Educational Background:

High School Dipolma from Kaplan University, West Palm Beach FL 1/2001 to 6/2010 (Business Management)

Job History / Details:

Career Overview

Administrative Support professional with over 4 years experience in a medical office/hospital setting. Personable with the ability to multi-task and prioritize.

Skill Highlights

Administrative support

Schedule management

Meets/exceeds goals

Attention to detail

Insurance processing

Filing and data archiving

HIPAA compliance

Patient care advocacy

Medical terminology

Telephone inquiries

Adaptability

Conflict resolution

Excellent communication skills

Problem solver

Energetic work attitude

Quick learner

Multi-line phone talent

Customer service expert

Core Accomplishments

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

August 2011 to Current

St. Mary's Medical Center West Palm Beach, FL

Information Desk Representative

Provided efficient customer service to clients, vendors, visitors, employees, doctors, etc. with regards to directions through the hospital.

Assisted visitors with patient location and security passes for entrance into the trauma center.

Acted as patient liaison for issues concerning nursing care, food service or housekeeping and relayed information to proper department heads.

December 2010 to June 2011

Martin Memorial Health Systems Stuart, FL

Patient Liaison

Served as patient satisfaction liaison between the nursing, food service and housekeeping departments.

Performed regular telephone contact with patients and/or nursing staff to discuss issues with care to maintain quick resolution.

Posted patient issues in online database for nursing and administration retrieval.to tally certain concerns for meetings in regards to patient satisfaction.

Attended P3 committee meetings to discuss issues and come up with new resolutions and guidelines for nursing care, meal plans or housekeeping items for patients.

November 2009 to December 2010

Michaels Arts and Crafts Winchester, VA

Front End Supervisor/Sales Associate

Transfered to Jensen Beach store with move to Florida. (Sept. 2010)

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Guided customers in choosing items that reflected personal style and shape.

Operated a cash register to process cash, check and credit card transactions.

Recommended merchandise based on customer needs.

Placed special orders and called other stores to find desired items.

Replenished floor stock and processed shipments to ensure product availability for customers.

Worked as a team member to provide the highest level of service to customers.

October 2008 to September 2009

Winchester Ear, Nose and Throat Winchester, VA

Front Office Assistant

Professionally and courteously verified appointment times with patients.

Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Prepared patient charts, pre-admissions and consent forms as necessary.

Pre-certified medical and radiology procedures, surgeries and echocardiograms.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

Managed incoming and outgoing calls for busy medical office.

Education

2010 Kaplan University online, FL

Associate of Applied Science Business Management

GPA 3.5

Military Experience

to

US Navy, Norfolk, VA

Flight Deck Airmen-Plane Handler



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