Diane K Sowl

Email: abpa1b@r.postjobfree.com

Address:

City: Spokane

State: WA

Zip: 99205

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented and highly organized Executive Assistant eager to bring my strong administrative skills to an innovative corporation who needs top-level support. I believe that my customer service experience and technical aptitude combined with my sincere and dependable nature would be an asset to your company.

Educational Background:

High School Dipolma from Spokane Falls Community College, Spokane WA 1/2001 to 6/2008 (Social and Earth Sciences)

High School Dipolma from Newport High School, Spokane WA 1/2001 to 11/2012

Job History / Details:

Career Overview

Detail-oriented and highly organized Executive Assistant eager to bring my strong administrative skills to an innovative corporation who needs top-level support. I believe that my customer service experience and technical aptitude combined with my sincere and dependable nature would be an asset to your company.

Skill Highlights

Communication and Interpersonal skills

Executive schedule management

Microsoft Word, Excel, and Outlook Proficient

Account maintenance - Adminserver

Executive presentation development - OpenOffice

Filing and data archiving - FMS and Total Recall

Executive and Legal administrative support

Professional Experience

January 2012 to Current

Western United Life Assurance Company Spokane, WA

Executive Administrator (to President, Chief Operating/Invest. Officer, and General Counsel)

Manage and prioritize daily tasks and projects including: call logs, financial reports, appointments, and general errands.

Accounts payable for all building, IT, and misc. expenses.

Maintain and correspond with outside servicing company for archived and current real estate loans and lottery winner accounts.

Active corporate liaison between the Washington Office of Insurance Commissioner and company personnel.

Make travel arrangements including the research of air fare, hotels, and car rentals.

Researched and implemented new software for the creation of quarterly Board Books.

Manage all records offsite; including the tracking, retention and destruction according to company policies.

Cross-trained to cover key duties during absences of mail room employees and assisting the HR representative.

September 2008 to February 2012

Western United Life Assurance Company Spokane, WA

Corporate Records Management

Retrieved, researched and sorted all incoming mail per department and delivered accordingly.

Stamped, scanned and sorted all Insurance Operation client claims and requests to each corresponding contract administrator.

Retrieved, imaged, and filed all processed documentation.

Managed the movement of all files company-wide using online tracking system.

Updated databases and spreadsheets to improve inventory management and reporting accuracy.

Reduced overhead by taking on a destruction project, reducing offsite storage inventory by 50 percentage

Communicated with offsite storage vendor and signed a new contract to minimize rates.

Worked closely with the IT department to write database scripts to improve the file management system.

November 2005 to November 2008

Western United Life Assurance Company Spokane, WA

Annuity Specialist - Contract Administrator I and II

Provide clients and agents via telephone and email with information pertaining to current and past annuity contracts.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Processed incoming mail requests on system, including disbursements, transfers, loans, and annuitizations.

Worked under strict deadlines to respond to service requests.

Internal support for department; verify documentation, test and write procedures.

Developed reputation as an efficient service provider with high levels of accuracy.

Kept abreast of rapidly evolving technology through a system conversion.

August 2005 to December 2005

Copiers Northwest Spokane, WA

Sales Representative

Called on current and potential customers to determine needs.

Research and propose solution accordingly.

Close sale and maintain client relationships.

January 2004 to September 2005

Empire Office Machines Spokane, WA

Dispatcher

Dispatch service calls to technicians accordingly.

Customer Service; Phones and front desk counter sales.

Shipping and Receiving as well as Purchasing and Inventory of supplies and parts.

Accounts Receivable; Billing.

March 2003 to November 2004

Neet N' Green Spokane, WA

Seasonal Landscaper/Gardener

Gave estimates and fulfilled services requested by clients.

Custom designed, refined and or maintained residential gardens.

November 2000 to March 2003

Charley's Produce, Quarry Tile Co., and Sonderen Packaging Spokane, WA

Temporary/Temp to Hire

Customer Service - Phones and Front Desk Sales

Shipping and Recieving, Custom Tile production

Quality Control - Process and inspection

June 1999 to January 2000

P.C.E. (Pile-driving & Crane Equip.) Phoenix, AZ

Project Supervisor

Screened and hired applicants

Accounts Payable, Accounts Receivable, and Payroll

Operated heavy equipment

April 1998 to June 1999

Spokane Teachers Credit Union Spokane, WA

Teller

October 1994 to January 1998

Output Technology Corporation Spokane, WA

Technician

Education

2008 Spokane Falls Community College Spokane, WA

Associate of Arts Social and Earth Sciences

1994 Newport High School Newport, WA

High School Diploma

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