Manager Customer Service

Lattie Alejo

Email: *********@********.***

Address: **** *** ****** **

City: Colorado Springs

State: CO

Zip: 80920

Country: USA

Phone: 719-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LATTIE ALEJO

3510 Oak Meadow Dr. Colorado Springs, Colorado 80920 T: 719-***-**** M: 719-***-**** E: *********@********.***

MANUFACTURING PROFESSIONAL

Highly motivated and experienced Manufacturing Professional with expert proficiency in managing all aspects of high volume manufacturing operations, staff leadership, and quality assurance in a dynamic, fast paced production environment. Comprehensive understanding of the skills needed to drive significant improvements in manufacturing processes while reducing costs and waste. Skilled in the ability to quickly identify and resolve processing issues to ensure continued operations and reduce costs through Lean Manufacturing principles. Regarded for the ability to deliver outstanding results with the highest degree of service and professionalism.

CORE SKILLS AND COMPETENCIES

Work Method Analysis Kaizen Events

Production Work Flow Analysis Production Scheduling

Material Handling Kanban Setup and Analysis

Industry Expertise in Semiconductors Toyota Production Systems

PROFESSIONAL EXPERIENCE

DIAMOND WIRE MATERIALS TECHNOLOGY, Colorado Springs, Colorado (2011-2012)

Production Manager, Quality Manager for Back-End Operations

Provided executive oversight of all production operations for this leading manufacturer of Diamond Wires for use in solar cells and semiconductor substrates, ensuring the proper application of lean manufacturing principles to achieve unsurpassed standards of efficiency. Exercised supervisory authority over the development of technician skill sets and cross-training initiatives. Engaged in extensive development of total quality programs and policies, identifying and securing opportunities to improve productivity, quality, customer service, and client relationships. A demonstrated record of performance, marked by an increase in employee and equipment utilization from 86% to 98% on Focus/Constraints tools in 45 days.

MERRILL LYNCH, Colorado Springs, Colorado (2007-2010)

Financial Advisor

Fulfilled a critical role serving the needs of clients on behalf of this leading provider of financial consulting services. Envisioned, developed, and deployed an innovative and effective strategy to offer asset and portfolio management services tailored to the needs of small businesses and families, with consideration for each client's risk profile. Actively engaged in portfolio analysis and retirement planning, as well as investment strategy development for high net worth clients.

INTEL CORPORATION, Colorado Springs, Colorado (2005-2007)

Senior Operations Manager

Assumed a lead role directing the efforts of manufacturing, engineering, and maintenance groups for this multibillion dollar global semiconductor company. Pioneered the introduction of a 5S philosophy, leading to measurable improvements in workspace organization and efficiency. Spearheaded successful efforts to implement lean manufacturing principles, resulting in a cycle time improvement of 53%.

OPTINETRICS CORPORATION, Torrance, California (2001-2004)

Director of Operations

Pioneered the successful launch and ongoing management of operations of this optical component company. Envisioned, developed, and deployed all infrastructure and procedures, while leading the construction of the Class 100 clean room wafer fabrication facility. Leveraged superior organizational expertise to implement quality control programs, budgeting responsibilities, tool requirements, and P&L for all operations.

VITESSE SEMICONDUCTOR, Colorado Springs, Colorado (1997-2001)

Fab Manufacturing Manager

Lead all startup activities for the nation's first 6" Gallium Arsenide wafer fabrication facility, tasked with the effective development of all infrastructure and procedures to govern a Class 1 clean room environment. Recruited, hired, and trained a team of 100 dedicated manufacturing professionals, while ensuring strict adherence to lean manufacturing principles that resulted in the achievement of Best-in-Class product cycle times in the semiconductor industry.

ATMEL CORPORATION, Colorado Springs, Colorado (1995-1997)

Thinfilms / CMP Manager

Directed all aspects of the production of Thinfilms and Chemical Mechanical Polishing in a Class 10 clean room environment, effectively doubling revenue through superior management. Shepherded the company's expansion into the CMP area, with management authority over 108 employees through 5 direct reports.

ZILOG INCORPORATED, Nampa, Idaho (1994-1995)

Industrial Engineering Group Leader and General Foreman

Effectively managed 80 production technicians in the Industrial Engineering Group of this semiconductor corporation, working in a Class 100 clean room wafer fabrication production environment. Delivered increases in revenue totaling $80 million through the implementation of an innovative and effective cycle time procedure.

EDUCATION

WEST COAST UNIVERSITY

Bachelor of Science Degree in Industrial Engineering

PROFESSIONAL LICENSES AND CERTIFICATIONS

INSTITUTE OF CERTIFIED PROFESSIONAL MANAGERS

Certified Manager

AVETA INSTITUTE

Lean Six Sigma Green Belt

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