Customer Service Representative
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Posted on: November-28-2012Castries
CV/RESUME
Curriculum Vitae.
Yasmine Williams General P.O
Forestiere
Tel: 758-***-****. Castries
E-mail: *************@*******.*** St. Lucia
Profile: I am an ambitious young individual who dedicates herself to her work and does whatever is needed to get the task done efficiently and effectively. I am also dependant, self and highly motivated and hard working. These traits I attained naturally throughout my schooling from primary school until college. I am looking for an opportunity to prove my worth and advance my career as far as possible. I consider myself to be an effective team player with excellent leaderships. I believe given a chance I would become an asset to any company immediately.
Employment: KM2 Solutions 08/30/2010 04/20/2011
KM Solutions is a company that provides value to their clients by delivering reliable, effective and best-in-class Call Center and Risk Management Solutions supporting the following industry verticals: Telecommunications, Financial Services, Automotive, Media, Mortgage and Direct Marketing.
Position: Customer Service Representative.
Duties: > Provide customers with high quality customer service.
> Maintaining customers accounts.
> providing the best possible solution for customers who have issues with
keeping accounts up to date example giving extensions to accounts (handling
problems)
> implementing changes to existing accounts
> Clerical tasks such as answering telephone calls and making the appropriate
transfers.
Ultra mart Inc. 08/2007 08/2008
A mini supermarket which specializes in wholesale and retail.
Position: Cashier/merchandiser
Duties: > Accurate calculation of customer s products.
> Assisting customers in locating specific items.
> Maintain sufficient amounts of cash in cash drawer.
> Train new cashiers.
> Assist in other areas of store, such as clean-up, shelf stocking, or keeping
merchandise displayed in an orderly manner.
>Accepts cash, or bankcards for payment, completes check according to
established procedure.
Education: Sir Arthur Lewis Community College Morne Fortune
Entrepot Secondary School Water Works Rd
Odsan Combined School Odsan
Qualifications: Certificate in business studies
Copy of College Transcript- SALCC
Prepared: 07/27/2012 08:41:01
Yasmine Elsa Williams ID:
Transcript GPA Credits Earned: 97.00 Transcript Cumulative GPA: 2.98
Course Description Credits Status Grade Earned Credits
FRE102 French for Business/Tourism 3.00 Completed. C- 3.00
CIP201 Caribbean Studies, Issues & Perspectives 3.00 Completed. C+ 3.00
COM103 Communication Studies I 3.00 Completed. C 3.00
COM104 Communication Studies II 3.00 Completed. C+ 3.00
ECO106 Economics IA 3.00 Completed. B- 3.00
MAT105 Mathematics of Finance 3.00 Completed. B- 3.00
ACC101(r) Intro to Financial Accounting 3.00 Completed. A 3.00
BUS105(r) Hospitality Law 3.00 Completed. A- 3.00
CIT101(r) Computer Applications 3.00 Completed. C+ 3.00
FAB105(r) Food & Beverage Service IA 2.00 Completed. A- 2.00
FAB106(r) Food & Beverage Service 1B 2.00 Completed. B- 2.00
FAB107(r) Food Preparation IB 2.00 Completed. A- 2.00
FAB108(r) Food Preparation IA 3.00 Completed. B 3.00
FAB109(r) Menu Planning 3.00 Completed. C- 3.00
FAB110(r) Bar Operations 4.00 Completed. B- 4.00
FAB111(r) Food Science & Nutrition 3.00 Completed. B+ 3.00
FAB213(r) Quantity Food Production 4.00 Completed. A+ 4.00
FAB214(r) Food Preparation II 4.00 Completed. B 4.00
FAB215(r) Food & Beverage Cost Controls 3.00 Completed. A 3.00
FAB216(r) Purchasing & Materials Mgm\'t 3.00 Completed. C+ 3.00
FAB217(r) Conference Management 3.00 Completed. A 3.00
FAB218(r) Food & Beverage Mgm\'t 4.00 Completed. B- 4.00
HOS101(r) Intro to Tourism & Hospitality 3.00 Completed. C+ 3.00
HOS102(r) Internship I 6.00 Completed. A+ 6.00
HOS108(r) Quality Customer Care 3.00 Completed. A- 3.00
HOS112(r) Sanitation Safety & Hygiene 3.00 Completed. A 3.00
BUS208 Tourism & Hospitality Marketing 3.00 Completed. B- 3.00
FAB216 Purchasing & Materials Mgm\'t 3.00 Completed. C+ 3.00
HOS214 Entrepreneurship 3.00 Completed. B- 3.00
BUS102 Marketing I 3.00 Completed. A 3.00
MGT101 Principles of Management 3.00 Completed. A- 3.00
Secondary:
Entrepot Secondary School (2001-2006)
Subject Grade
Mathematics (general) 3
English A (general) 3
Agricultural Science (general) 3
Electronic Document Preparation & Management (general) 2
Food and Nutrition (general) 2
Principles of Accounts (general) 3
French (general) 3
References: Mrs.Diodata Preville-Alfred, Sir Arthur Lewis Community College: Tel: 285-9080
Ms Euthilia Charles, KM2 Solution, supervisor:Tel:718-5355/489-5355
Mrs. Angela Boulogne, Odsan Combined School: 453-0721
Ms. Juliana Cadette, Entrepot Secondary School: 452-3260
Page views: 199
Miss. Observant I think you meant "INDEPENDENT" rather than "dependent" right?
12 days ago
Miss. Observant I think you meant "INDEPENDENT" rather than "dependent" right?
12 days ago
Tuff Gong My girl i like your ambition...
9 days ago
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