Customer Service Sales

Confidential User

Email: ********@*********.***

Address:

City: Weirton

State: WV

Zip: 26062

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Educational Background:

High School Dipolma from West Virginia Northern, WV 1/2001 to 1/2009 (Gaming)

High School Dipolma from, WV 1/2001 to 12/2012

Job History / Details:

Executive Summary

Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Qualifications

Branding

Global Sales and Marketing

Business Development

Operations Management

E-Commerce Marketing

Social Media Marketing

Customer Relations

Account Management

Project Management

Budget Forecasts

P&L Management

Training and Development

Staff Motivation

Team Leadership

Event Management and Promotion

Communication Skills

Organizational Skills

PC Competent

MS Office

Casino Management

Elite Customer Service Skills

Certified Craps, Roulette

Certified Blackjack, Mini-Baccarat, Pai-Gow Poker

PA & W.V. State Gaming Internal Controls

IGT Table Touch

Patron Management

Professional Experience

March 2012 to Current

Entertainment Unlimited Pittsburgh, PA

Entertainer Dealer (Part-Time)

Casino style entertainment dealer for local company providing casino night parties for charity, corporate and social events

Volunteered as needed to help the scheduling manager find new talent to fulfill company's needs.

Served as mentor to junior team members.

Specifically assigned to work the most influential events

May 2010 to February 2012

Meadows Racetrack & Casino Washington, PA

Table Games Pit Manager/Supervisor

Managed a staff of 120 professionals

Continually focused to ensure operations met all PA gaming regulations & federal compliances.

Oversaw the pit and all live gaming activity assuring protection of company's assets

Motivated the staff boosted the company's service expectations

Launched concepts that proved to assist to a better work environment by fully utilizing all staff members

Mentored and inspired better than 25 percentage of the staff to continue their gaming education by encouraging them to take more classes focusing on their personal strengths

Increased profits by developing, initiating, and managing game protection and game pace

Authorized and trusted to supervise casino's most valuable "High-Limit Room" and to entertain and host those clients daily

December 2010 to September 2011

Community College of Beaver County Washington, PA

Table Games Instructor (Part-Time)

Certified table games instructor teaching craps, blackjack and roulette classes.

Responsibilities included writing curriculum, mid-term & final tests and setting requirements for student's auditions.

Reorganized gaming classes and schedule increased revenue by 30 percentage

Recommended and researched outside financial planning for potential students

Identified sales/marketing leads and developed new marketing strategy

Volunteered and tutored gaming students

July 2007 to May 2010

Mountaineer Racetrack & Casino Chester, W.V.

Mountaineer Casino

Table Games dealer certified in all games including craps, blackjack, roulette, pai-gow poker, mini baccarat

Achieved assignment to deal "High - Limit Blackjack" for my speed, accuracy and elite customer service skills

Streamlined and set standards for exceptional customer service

Trained and worked as a supervisor

Managed a staff of 30 professionals

Directed strategic initiatives to motivate and build team morale

January 1999 to January 2006

Blackjack Babes Inc Houston, TX

Business Owner

Defined strategy and business plan for casino themed events

Negotiated and closed sales on all new and reoccurring contracts for service

Responsibilities included booking, planning and overseeing all events

Increased profits by developing, initiating, and managing staff assure all sales goal met

Initiated programs that standardized employee training and led to increase in customer satisfaction

October 1990 to July 2001

Sweet Cheeks Swimwear, Inc. Houston, TX

Business Owner

Developed, marketed and branded a trendy junior's swimsuit line

Managed team of 30 professionals, including 5 outside sales reps

Inspired and created four color catalogs from start to finish annually

Designed company's fully E-Commerce website leading new marketing trends

Surpassed revenue goals in four consecutive quarters

Expanded marketing to include internationally sales servicing nearly 2500 accounts globally

Defined strategy and business plan for sales volume slightly under one million annually

Delegated day to day operations including; marketing/sales, design/development, shipping/receiving, accounting/finance

Analyzed, reviewed and approved all P&L's and fiscal budgets

Personal liaison negotiated all large accounts contracts/purchases approved and finalized all points of sale

Education

2007 West Virginia Northern,

Gaming,

GED

Awards & Recognitions

1995 Dallas Fashion Awards - Best Junior Swimwear Line, selected from 300 swim manufactures for innovative designs, strong retail performance and impeccable craftsmanship.

Annual honored guest speaker for Houston Community College Fashion Department's mentoring program. My contribution was to encourage, educate and inspire student designers and buyers working towards a future in the fashion industry.

Endorsement letter from Community College of Beaver County, the director of workforce development at CCBC in appreciation of my volunteer efforts to organize, encourage, enroll and even assist with financial planning to gaming students of CCBC.

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