Sales Customer Service
Resume:
Robert Matasic
Email: *********@********.***
Address: **** ***** *****
City: Ogden
State: UT
Zip: 84404
Country: USA
Phone: 480-***-****
Skill Level: Director
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert Matasic
1566 Maule Drive Phone: 480-***-****
Ogden, UT 84403 Email: *********@********.***
President/Vice President/Manager
Creative and versatile management professional with over 20 years of experience in leadership, operations, sales, company expansion, team development, real estate contract negotiation, property management and loan origination. A natural leader who gets results by developing strong and versatile teams, synergies through business affiliations, BBB, industry professionals and support through the local community.
Key Skills
a- Operations Management
a- Budgeting & Forecasting
a- Competitive & Resourceful
a- Customer Service Specialist
a- Team Training & Leadership
a- Dimensional Management
a- Sales Professional
a- Savvy Negotiator
a- Realtor, Mortgage Originator
Professional Experience
Provident Partners Company, Scottsdale, AZ 07/2003 - Present
President, VP Mortgage Services, Realtor, Loan Originator
a Developed aOne Stop Shopa managing operations within full service real estate, mortgage and property Management Company. Recognized as a Sterling Award Small Business Finalist 2005, Business Ethics Finalist 2006 and recognized by Entrepreneur Magazine as the top 500 aFastest Growing Companiesa in US in 2007.
a Originated $42M+ in loans and became the top producing Realtor 2011 by successfully closing 29 short sales by creating a referral base of loyal and satisfied clients.
a Launched property management expansion by adding 100+ properties in 2006 to include Ogden, UT.
a Enhanced service levels by identified and implementing new software to web based system.
a Implemented changes within tenant lease and owneras agreement, which contributed an additional $30K in revenues annually.
a Developed aBest Practicesa for creating effective teams and seamless business transactions.
Foleyas/Robinsons-May Department Stores, Los Angeles, CA 1989 - 2003
Divisional Sales Manager, Store Operations Manager, Material Handling Supervisor, Area Sales Manager
a Achieved #1 increase to sales plan 5 out of 8 years by leading flagship store with $16M in sales through hiring, coaching and counseling a dynamic team of 7 area managers and up to 200 sales associates, establishing daily sales goals, developing exceptional customer service, merchandise knowledge and presentation standards.
a Exploded the furniture business doubling volume to $2M by developing the sales staff, influencing assortments, promoting key classifications and soliciting additional vendor promotions.
a Championed and expanded new hire program, reducing turnover by 20% by adding personal visits from management and key associate sponsors during training classes as well as initiated a 30-60-90 day follow up to new hire checklist.
a Developed and promoted 4 Area Sales Managers by establishing and communicating clear goals and objectives while consistently monitoring, inspecting and challenging results.
a Supervised the receiving asales supporta team while ensuring the building and its equipment were maintained and serviced in a clean, safe and functional manner.
a Reduced shortage .6% ranking #1 in 96a and 98-02a with strict compliance in salvage, tagging while supervising and directing accurate physical inventories.
a Awarded CEO Cup 2 years for recognition in outstanding service by teaching, coaching and developing my teams including #1 performance with new charge accounts 96-02a.
a Managed store expenses in first year to drive earnings to $3.1M +16% ranking #1 in region.
a Directed safety committee to 90% average audit score, earning $1000 GL credit, as well as $1000 for store account.
Education
Bachelor of Science: Business Administration/Human Resources, Northern Arizona University
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